The correct answer is B.
OBJ-3.2: A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end-user that defines the level of service expected from the service provider. SLAs are output-based and their purpose is specifically to define what the customer will receive. If the customer requires faster response times, it should be in the SLA. An acceptable use policy (AUP) is a set of rules applied by the owner, creator, or administrator of a network, website, or service, that restricts how the network, website, or system may be used and sets guidelines as to how it should be used. A memorandum of understanding (MOU) is important because it defines the responsibilities of each party in an agreement, provides the scope and authority of the agreement, clarifies terms, and outlines compliance issues. A non-disclosure agreement (NDA) is a legal contract or part of a contract between at least two parties that outlines confidential material, knowledge, or information that the parties wish to share for certain purposes, but wish to restrict access to.