Show Answer


The correct answer is B.

OBJ-5.1: You must know the network troubleshooting methodology steps in the right order for the exam. You will see numerous questions both in the multiple-choice and simulation sections on this topic. If you received this question on the real exam, it will appear as a “drag and drop” question with each of the steps making up a single box, and you need to put them into the correct order. The troubleshooting steps are to (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory to determine the cause, (4) Establish a plan of action to resolve the problem and identify potential effects, (5) Implement the solution or escalate as necessary, (6) Verify full system functionality and if applicable implement preventative measures, and (7) Document findings, actions, outcomes, and lessons learned.

Hide Answer