Question Of the Day!

Question: You are working as a service desk analyst. You just received a change request to create a new user account. What type of change would this be considered?

ITIL® 4 Foundation

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

Course Details


4.9 out of 5 stars
8311 Total Reviews

4.9 out of 5 stars

Course Highlights

  • Course Price$599
  • InstructorsJason Dion
  • Total Duration05 hours
  • Total Lessons107
  • Total Quizzes12
  • Enrolled8311 Students
  • Access to material12 Months
  • Official TextbookIncluded
  • Full Practice ExamsIncluded
  • Voucher IncludedIncluded
  • 100% Pass GuaranteeIncluded
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Did you get our ITIL® 4 Foundation question of the day correct?
If you are not already certified in ITIL® 4 Foundation , below is our complete course description for everything you will need to know, to pass the certification exam.


Learn how to help organizations across all industries to deliver their IT operations in the most efficient, cost-effective way possible with ITIL.

ITIL is the gold standard for IT Service Management for organizations across the globe, including commercial, governmental, and non-profit organizations.

The ITIL 4 Foundation course and its associated certification focus on understanding the key concepts of IT and digital service delivery so that you can help your organization embrace the new service management culture.

Key topics include how modern IT and digital service organizations operate, how value streams increase speed and efficiency, how cultural or behavioral principles guide work that benefits the wider organization, and how to use commonly-used service management terms and concepts.

This course is designed to help prepare you for the ITIL 4 Foundation certification exam and covers all seven objectives:

  • Key concepts of service management
  • Seven guiding principles
  • Four dimensions of service management
  • Service value system (SVS)
  • Service value chain (SVC)
  • Overview of the ITIL practices
  • Continual improvement, change control, incident management, problem management, service request management, service desk, and service level management practices

Customer Reviews

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Accredited Training Organization
Dion Training is an Accredited Training Organization for the ITIL 4 Foundation certification exam.

All of our courses undergo a stringent review by the accreditation body prior to being published. When you take a course through us, you can be assured you are getting the highest quality training and an affordable price.

60 Day Money Back Guarantee

100% Pass Guarantee

All the risk is on us, as it should be. You literally have nothing to lose.

We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, or Linux certification if you complete our courses at So, if you do not pass your certification within 60 days of registering for and completing your course, simply send us your test score and your course completion letter, and we will pay for your exam retake.