Price: $699 USD
Drive Stakeholder Value covers all types of engagements and interactions between a service provider and its customers, users, suppliers, and partners. This certification focuses on the conversion of demand into value via IT-enabled services. Key topics include SLA design, multi-supplier management, communication, relationship management, Customer Experience (CX) and User Experience (UX) design, customer journey mapping, and more. Students will learn the tools needed to increase stakeholder satisfaction and become even more integral to their businesses’ success in the current competitive landscape.
ITIL is designed to help organizations across all industries to deliver their IT operations in the most efficient, cost-effective way.
The applications for ITIL are endless, because the framework focuses on best practices and high productivity. It’s used in government, commercial, and nonprofit organizations alike.
1 Understand key concepts of the customer journey
2 Understand how to set and achieve targets
3 Understand how to shape demand and define service offerings
4 Know how to align expectations and agree details of services
Even better, our certification course is LOVED by our students as being the fastest, easiest, most affordable AND most enjoyable way of passing your exam on the first attempt!
Our high-quality online videos can be watched from anywhere, so you can study flexibly around your schedule!
Want to study offline? No problem! Take your notes with you so you can study at your own pace.
Short on time? We’ve got you covered! This short downloadable PDF provides you a quick summary of the most important things you need to know before taking the exam.
Our quizzes help you positively prepare for the exam by testing your knowledge as you go through the material.
Worried about the exam? Our realistic test engine includes hundreds of practice questions so you can crush your exam with confidence!
We have helped over 300,000 students get certified and we can help you, too!
All the risk is on us, as it should be. You literally have nothing to lose.
We are confident that you will learn everything you need to know to pass your ITIL Specialist: Drive Stakeholder Value certification with our course. If you do not pass your ITIL Specialist: Drive Stakeholder Value certification within 60 days of registering for this course, simply send us your test score and your course completion letter, and we will pay for your exam retake.
Dion Training Solutions is an Accredited Training Organization for the ITIL® Specialist: Drive Stakeholder Value certification exam.All of our courses undergo a stringent review by the accreditation body prior to being published. When you take a course through us, you can be assured you are getting the highest quality training and an affordable price.