ITIL® 4

Daily Practice Question

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The correct answer is A.

OBJ-7.1: More complex incidents will usually be escalated to a support team for resolution. Typically, the routing is based on the incident category, which should help to identify the correct team.

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ITIL® 4 Foundation

This course enables you to look at IT service management holistically for the creation, delivery, and continual improvement of tech-enabled products and services. You must pass this certification before taking any of the other ITIL certifications as this forms the basis for all your future studies.

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