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The correct answer is C.

OBJ-7.1: The ‘where do we want to be’ step of the continual improvement model is focused on defining the goal for the organization based on the vision and putting into terms what can be measured and quantified (such as Critical Success Factors and Key Performance Indicators). Since the CEO sets the vision in the ‘what is the vision’ step, the IT Director would then determine the current amount of energy used in the ‘where are we now’ step, and set a goal in the ‘where do we want to be’ step.

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