ITIL® 4

Daily Practice Question

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The correct answer is C.

OBJ-3.1: The ‘organization and people’ dimension of a service covers roles and responsibilities, formal organizational structures, culture, and required staffing and competencies, all of which are related to the creation, delivery, and improvement of a service.

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ITIL® 4 Foundation

This course enables you to look at IT service management holistically for the creation, delivery, and continual improvement of tech-enabled products and services. You must pass this certification before taking any of the other ITIL certifications as this forms the basis for all your future studies.

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