Day One

What is the Fourth Industrial Revolution?

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ITIL stands for ‘The Information Technology Infrastructure Library’ framework and is considered the gold standard in IT Service Management across the world. ITIL is the core certification you need for a career that’s in high-demand.

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1 Key elements, concepts, and terminology in ITIL and service management

2 Seven Guiding Principles any organization can use in any situation to make better decisions and reduce inefficiency

3 Four Dimensions that are critical to the development of products and services so organizations can achieve their desired outcomes

4 How each activity and practice creates value in the service value system while simplifying the process

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Our high-quality online videos can be watched from anywhere, so you can study flexibly around your schedule!

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