ITIL 4 Foundation (Course+Voucher)

ITIL 4 Foundation (Course+Voucher)

In today's competitive job market, professionals with ITIL certifications are highly sought after, commanding impressive average annual salaries of $96,560, with top earners making up to $136,000. This certification not only enhances your earning potential but also validates your expertise in IT Service Management, making you a valuable asset to any organization.

Who This Course Is For
  • Beginners aspiring to enter the service management industry
  • Professionals seeking to understand IT and digital service delivery
  • Individuals employed in organizations that have adopted ITIL
What’s Included
  • Comprehensive video training led by industry experts
  • Exam voucher
  • In-depth study guide covering all exam objectives
  • Practice exams – Over 300 questions designed to mirror the real test
  • 12 months of access to course materials
What You’ll Learn

This course covers all seven objectives of the ITIL 4 Foundation certification exam:

  • Key concepts of service management
  • Seven guiding principles
  • Four dimensions of service management
  • Service value system (SVS)
  • Service value chain (SVC)
  • Overview of ITIL practices
  • Core practices such as continual improvement, change control, incident management, problem management, service request management, service desk, and service level management
Why Choose Dion Training?
  • Save $300 versus buying training from competitors
  • Learn from ITIL-certified experts with real-world experience
  • Comprehensive study materials aligned with ITIL 4 certification objectives
  • 60-Day Pass Guarantee – Pass your exam or we pay for your retake
  • Official PeopleCert-accredited ITIL training provider
Course and Voucher $699USD $1,029
4.6+ Review Rating
2 Million+ Served
Community Support
50+ Years Experience

Modules

1 -Introduction
  • Welcome5m:15s
  • Download the Study Guide
  • Exam Fundamentals6m:47s
  • 100% Pass Guarantee3m:6s
  • 4th Industrial Revolution3m:34s
  • Service Organizations5m:7s
  • Quiz: Introduction
2 -Service Management
  • Service Management2m:37s
  • Value4m:9s
  • Organizations and People11m:50s
  • Services and Products5m:38s
  • Service Offerings7m:16s
  • Service Relationships6m:19s
  • Outcomes10m:24s
  • Costs2m:57s
  • Risks6m:2s
  • Utility and Warranty4m:48s
  • Quiz: Service Management
3 -Four Dimensions of Service Management
  • Four Dimensions of Service Management1m:21s
  • Organizations and People6m:57s
  • Information and Technology7m:42s
  • Partners and Suppliers9m:45s
  • Value Streams and Processes4m:47s
  • PESTLE3m:11s
  • Applying the Four Dimensions5m:3s
  • Quiz: Four Dimensions of Service Management
4 -Service Value System
  • Service Value System2m:41s
  • Opportunity, Demand, and Value5m:23s
  • Governance2m:5s
  • Quiz: Service Value System
5 -Guiding Principles
  • Guiding Principles3m:37s
  • Focus on Value3m:56s
  • Start Where You Are8m:9s
  • Progress Iteratively with Feedback6m:41s
  • Collaborate and Promote Visibility5m:28s
  • Think and Work Holistically5m:33s
  • Keep It Simple and Practical3m:32s
  • Optimize and Automate5m:55s
  • Quiz: Guiding Principles
6 -Service Value Chain
  • Service Value Chain5m:14s
  • Plan4m:19s
  • Improve4m:2s
  • Engage8m:27s
  • Design and Transition5m:12s
  • Obtain/Build7m:7s
  • Deliver and Support5m:10s
  • Value Streams1m:58s
  • Quiz: Service Value Chain
7 -Continual Improvement
  • Continual Improvement2m:21s
  • Continual Improvement Model1m:56s
  • What is the Vision?2m:51s
  • Where are We Now?2m:8s
  • Where Do We Want to Be?3m:13s
  • How Do We Get There?1m:29s
  • Take Action1m:14s
  • Did We Get There?1m:34s
  • How Do We Keep the Momentum Going?2m:14s
  • Continual Improvement and the Guiding Principles3m:54s
  • Quiz: Continual Improvement
8 -General Management Practices
  • Categories of Practices2m:34s
  • Management Practices1m:19s
  • Continual Improvement7m:48s
  • Information Security Management3m:42s
  • Relationship Management1m:56s
  • Supplier Management1m:32s
  • Architecture Management2m:8s
  • Knowledge Management2m:13s
  • Measurement and Reporting1m:27s
  • Organizational Change Management1m:25s
  • Portfolio Management2m:5s
  • Project Management2m:5s
  • Risk Management2m:16s
  • Service Financial Management1m:17s
  • Strategy Management1m:56s
  • Workforce and Talent Management1m:41s
  • Quiz: General Management Practices
9 -Service Management Practices
  • Service Management Practices1m:14s
  • Change Enablement8m:54s
  • Incident Management8m:5s
  • Problem Management4m:51s
  • Service Desk7m:54s
  • Service Level Management5m:50s
  • Service Request Management7m:21s
  • IT Asset Management1m:58s
  • Monitoring and Event Management2m:12s
  • Release Management1m:3s
  • Service Configuration Management1m:18s
  • Availability Management1m:8s
  • Business Analysis0m:59s
  • Capacity and Performance Management2m:16s
  • Service Catalog Management1m:37s
  • Service Continuity Management1m:29s
  • Service Design1m:37s
  • Service Validation and Testing1m:4s
  • Quiz: Service Management Practices
10 -Technical Management Practices
  • Technical Management Practices0m:41s
  • Deployment Management0m:56s
  • Infrastructure and Platform Management0m:57s
  • Software Development and Management0m:59s
  • Quiz: Technical Management Practices
11 -Conclusion
  • Putting It All Together6m:34s
  • Conclusion1m:42s
  • Practice Exam #1
  • Practice Exam #2
  • Practice Exam #3
  • Exam Voucher
  • ITIL Certification Path2m:1s
Course and Voucher $699USD $1,029

Reviews