ITIL Specialist: Create, Deliver and Support (Course+Voucher)

ITIL Specialist: Create, Deliver and Support (Course+Voucher)

ITIL-certified professionals are in high demand, with salaries ranging from $88,579 for Network Managers to $124,113 for IT Directors. The ITIL Specialist: Create, Deliver, and Support certification validates your ability to optimize service value streams, enhance IT workflows, and integrate Agile, Lean, and DevOps principles. This course provides the expertise needed to manage end-to-end service creation and delivery, making you an essential asset in IT service management.

Who This Course Is For
  • Professionals responsible for creating, delivering, and supporting IT products
  • IT managers seeking to optimize value streams and workflows
  • ITSM professionals aiming to align digital services with business strategy
What’s Included
  • Comprehensive video training led by ITSM experts
  • Exam voucher
  • In-depth study guide covering all exam objectives
  • Practice exams – Over 100 questions designed to mirror the real test
  • 12 months of access to course materials
What You’ll Learn

This course prepares you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam, covering three key objectives:

  • Planning and building service value streams
  • Utilizing ITIL practices for service creation, delivery, and support
  • Managing work activities and suppliers
Why Choose Dion Training?
  • Learn from ITIL-certified experts with real-world experience
  • Comprehensive study materials aligned with ITIL CDS certification objectives
  • 60-Day Pass Guarantee – Pass your exam or we pay for your retake
  • Official PeopleCert-accredited ITIL training provider
Course and Voucher $899USD $1,299
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2 Million+ Served
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Modules

1 -Introduction
  • Welcome to the course4m:27s
  • Download the Study Guide
  • Exam Fundamentals6m:7s
  • 100% Pass Guarantee3m:6s
  • Quiz: Introduction
2 -Concepts and Challenges
  • Objective 1.10m:55s
  • Organizational Structure6m:1s
  • Integrated/Collaborative Teams9m:3s
  • Team Capabilities, Roles, and Compentencies14m:49s
  • Team Culture and Differences11m:9s
  • Working to a Customer-Oriented Mindset7m:53s
  • Employee Satisfaction Management6m:39s
  • Value of Positive Communications16m:20s
  • Quiz: Concepts and Challenges
3 -Shift Left
  • Objective 1.20m:29s
  • What is Shift Left?3m:32s
  • Shift Left to the Consumer1m:33s
  • Shift Left in DevSecOps1m:59s
  • How to Shift Left5m:7s
  • Quiz: Shift Left
4 -Plan and Manage Resources
  • Objective 1.30m:57s
  • Team Collaboration and Integration1m:30s
  • Workforce Planning10m:13s
  • Results Based Measuring and Reporting12m:28s
  • Culture of Continual Improvement4m:31s
  • Quiz: Plan and Manage Resources
5 -Information and Technology
  • Objective 1.40m:58s
  • Integrated Service Management Toolsets4m:16s
  • Integration and Data Sharing6m:23s
  • Reporting and Advanced Analytics8m:25s
  • Collaboration and Workflow6m:15s
  • Robotic Process Automation (RPA)8m:10s
  • Artificial Intelligence and Machine Learning (AL and ML)11m:37s
  • Continuous Integration and Delivery/Deployment (CI/CD)6m:24s
  • Information Models2m:14s
  • Quiz: Information and Technology
6 -Using a Value Stream
  • Objective 2.10m:25s
  • Using a Value Stream9m:10s
  • Considerations6m:0s
  • Value Stream Mapping6m:44s
  • Waterfall Approach3m:51s
  • Agile Approach3m:34s
  • Putting It All Together5m:38s
  • Quiz: Using a Value Stream
7 -ITIL Practices for New Services
  • Objective 2.20m:49s
  • Service Design5m:56s
  • Software Development and Management5m:27s
  • Deployment Management8m:53s
  • Release Management5m:27s
  • Service Validation and Testing7m:47s
  • Change Enablement5m:31s
  • Quiz: ITIL Practices for New Services
8 -Providing User Support
  • Objective 2.30m:32s
  • Providing User Support11m:46s
  • Stakeholders4m:17s
  • Managing Support4m:16s
  • Quiz: Providing User Support
9 -ITIL Practices in User Support
  • Objective 2.40m:34s
  • Service Desk4m:30s
  • Incident Management5m:8s
  • Problem Management2m:25s
  • Knowledge Management3m:38s
  • Service Level Management4m:48s
  • Monitoring and Event Management3m:41s
  • Quiz: ITIL Practices in User Support
10 -Work and Activities
  • Objective 3.10m:31s
  • Queues and Backlogs7m:47s
  • Prioritizing Work3m:12s
  • Time and Cost Factors5m:33s
  • Triage1m:58s
  • Swarming4m:30s
  • Quiz: Providing User Support
11 -Buying, Building, and Sourcing
  • Objective 3.20m:34s
  • Buy vs Build Considerations1m:54s
  • When to Buy or Build7m:6s
  • Requirements Generation4m:23s
  • Sourcing Options1m:2s
  • Types of Outsouring1m:57s
  • Sourcing Considerations4m:44s
  • Service Integration and Management (SIAM)3m:28s
  • Quiz: Buying, Building, and Sourcing
12 -Conclusion
  • Conclusion3m:37s
  • Practice exam 1
  • Practice exam 2
  • Practice exam 3
  • Exam Voucher
Course and Voucher $899USD $1,299

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