ITIL is designed to help organizations across all industries to deliver their IT operations in the most efficient, cost-effective way.
The applications for ITIL are endless, because the framework focuses on best practices and high productivity. It’s used in government, commercial, and nonprofit organizations alike.
1 Key elements, concepts, and terminology in ITIL and service management
2 Deciding if the IT service management career is right for you
3 Four Dimensions that are critical to the formation of products and services
4 How value is created across the service value system
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