Need Help?

We are here when you need us…

If you have any questions or need assistance, email is the fastest option.

Simply send us an email to support@diontraining.com

Of course, you could go “old school” and send us some snail mail, if you really want to…

Dion Training Solutions
220 Calle Manuel Domenech, Unit #681
San Juan, PR 00918

Frequently Asked Questions

All the risk is on us, as it should be. You literally have nothing to lose.

Unlike many other training providers on the market, we actually stand behind our training with a 100% Pass Guarantee. We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, and Linux certifications if you pass our course. So, if you do not pass your certification within 60 days of registering for and passing your course, simply send us your test score and your course completion certificate, and we will pay for your exam retake. (Offer only valid on courses bought at diontraining.com, not other third-party resellers like Udemy, LinkedIn, or other websites.)

It really is that simple, with us, you are guaranteed to get certified!

Yes! Our courses are delivered over the internet, 24 hours a day, 7 days a week via on-demand video. You control when and where you want to learn. If your course includes an exam voucher, you will get an exam voucher that is based on your location to ensure you can take the exam in your local area or online.
The videos and practice exams are the same on both websites. On Dion Training, we provide all of the materials needed in a single course, though. On Udemy, our certification courses are sold as two courses: the “Complete Course” and the “Practice Exams” course. If you purchase both courses on Udemy, you will have all the same content as the Dion Training course except you will not have the integrated hands-on labs or our 100% pass guarantee since we cannot monitor your progress on Udemy.
No. Our practice exams are not “exam dumps” and do not contain questions from the official exam. Simply memorizing our exams WILL NOT guarantee that you will pass your exam. Instead, you should take the practice exams, review what you got incorrect, and learn from your mistakes. On the official exam, all the same content will be tested, but they will word the questions differently (because they wrote their questions and we wrote ours).

We used to be able to sell just the training courses without the labs, and the labs without the training course. Unfortunately, due to a licensing change, we not longer are able to offer the labs without the video course/practice exams bundled with it.

If you wish to take just the video course or just the practice exam course, please visit diontraining.com/udemy for links to our courses that are sold individually on Udemy.

If you already bought one of our courses on Udemy and want to buy the labs, please watch the “bonus” video at the end of your Udemy course for a special discount to offset the price you paid for your Udemy course.

Unfortunately, our system does not support downloading videos at this time. We are working on an engineering solution to add this capability in the future.

For now, though, you must be online in order to stream the video lessons directly through your desktop or mobile web browser.

All our courses are designed to be mobile-friendly for the videos, quizzes, and practice exams. These can all be taken using a tablet or smartphone. The labs, though, do require a mouse/keyboard, so a desktop or laptop is highly recommended.

Yes! Our website is setup to support sales directly to a single student, but we do offer discounts and an easy onboarding process for our corporate and educational customers. If you need to buy multiple copies, please contact support@diontraining with the number of courses you need and we can support you directly.

If your company or school is purchasing 5 or more courses, you can receive a 2.5% discount on your purchase.

If your company or school is purchasing 10 or more courses, you can receive a 5% discount on your purchase.