ITIL® 4 Foundation

ITIL® 4 Foundation

Description

Learn how to help organizations across all industries to deliver their IT operations in the most efficient, cost-effective way possible with ITIL.

ITIL is the gold standard for IT Service Management for organizations across the globe, including commercial, governmental, and non-profit organizations.

The ITIL 4 Foundation course and its associated certification focus on understanding the key concepts of IT and digital service delivery so that you can help your organization embrace the new service management culture.

Key topics include how modern IT and digital service organizations operate, how value streams increase speed and efficiency, how cultural or behavioral principles guide work that benefits the wider organization, and how to use commonly-used service management terms and concepts.

This course is designed to help prepare you for the ITIL 4 Foundation certification exam and covers all seven objectives:

  • Key concepts of service management
  • Seven guiding principles
  • Four dimensions of service management
  • Service value system (SVS)
  • Service value chain (SVC)
  • Overview of the ITIL practices
  • Continual improvement, change control, incident management, problem management, service request management, service desk, and service level management practices

Who this course is for?

  • Beginners wanting to enter the service management industry
  • Professionals who need to understand the key concepts of IT and digital service delivery
  • Professionals working in large organizations that utilize ITIL

Course Learning Objectives

  • Operating modern IT and digital service organizations
  • Increasing speed and efficiency using value streams
  • Guiding organizational work using cultural or behavioral principles
  • Understanding commonly-used service management concepts and terminology

Course prerequisites

  • There are no prerequisites to take this course

Course Curriculum

No.

Title

Type

Status

1.

Welcome

PLAY

2.

Download the Study Guide

PDF

3.

Exam Fundamentals

PLAY

4.

100% Pass Guarantee

VIDEO

5.

4th Industrial Revolution

VIDEO

6.

Service Organizations

VIDEO

7.

Quiz: Introduction

QUIZ

No.

Title

Type

Status

1.

Service Management

VIDEO

2.

Value

VIDEO

3.

Organizations and People

VIDEO

4.

Services and Products

VIDEO

5.

Service Offerings

VIDEO

6.

Service Relationships

VIDEO

7.

Outcomes

VIDEO

8.

Costs

VIDEO

9.

Risks

VIDEO

10.

Utility and Warranty

VIDEO

11.

Quiz: Service Management

QUIZ

No.

Title

Type

Status

1.

Four Dimensions of Service Management

VIDEO

2.

Organizations and People

VIDEO

3.

Information and Technology

VIDEO

4.

Partners and Suppliers

VIDEO

5.

Value Streams and Processes

VIDEO

6.

PESTLE

VIDEO

7.

Applying the Four Dimensions

VIDEO

8.

Quiz: Four Dimensions of Service Management

QUIZ

No.

Title

Type

Status

1.

Service Value System

VIDEO

2.

Opportunity, Demand, and Value

VIDEO

3.

Governance

VIDEO

4.

Quiz: Service Value System

QUIZ

No.

Title

Type

Status

1.

Guiding Principles

VIDEO

2.

Focus on Value

VIDEO

3.

Start Where You Are

VIDEO

4.

Progress Iteratively with Feedback

VIDEO

5.

Collaborate and Promote Visibility

VIDEO

6.

Think and Work Holistically

VIDEO

7.

Keep It Simple and Practical

VIDEO

8.

Optimize and Automate

VIDEO

9.

Quiz: Guiding Principles

QUIZ

No.

Title

Type

Status

1.

Service Value Chain

VIDEO

2.

Plan

VIDEO

3.

Improve

VIDEO

4.

Engage

VIDEO

5.

Design and Transition

VIDEO

6.

Obtain/Build

VIDEO

7.

Deliver and Support

VIDEO

8.

Value Streams

VIDEO

9.

Quiz: Service Value Chain

QUIZ

No.

Title

Type

Status

1.

Continual Improvement

VIDEO

2.

Continual Improvement Model

VIDEO

3.

What is the Vision?

VIDEO

4.

Where are We Now?

VIDEO

5.

Where Do We Want to Be?

VIDEO

6.

How Do We Get There?

VIDEO

7.

Take Action

VIDEO

8.

Did We Get There?

VIDEO

9.

How Do We Keep the Momentum Going?

VIDEO

10.

Continual Improvement and the Guiding Principles

VIDEO

11.

Quiz: Continual Improvement

QUIZ

No.

Title

Type

Status

1.

Categories of Practices

VIDEO

2.

Management Practices

VIDEO

3.

Continual Improvement

VIDEO

4.

Information Security Management

VIDEO

5.

Relationship Management

VIDEO

6.

Supplier Management

VIDEO

7.

Architecture Management

VIDEO

8.

Knowledge Management

VIDEO

9.

Measurement and Reporting

VIDEO

10.

Organizational Change Management

VIDEO

11.

Portfolio Management

VIDEO

12.

Project Management

VIDEO

13.

Risk Management

VIDEO

14.

Service Financial Management

VIDEO

15.

Strategy Management

VIDEO

16.

Workforce and Talent Management

VIDEO

17.

Quiz: General Management Practices

QUIZ

No.

Title

Type

Status

1.

Service Management Practices

VIDEO

2.

Change Enablement

VIDEO

3.

Incident Management

VIDEO

4.

Problem Management

VIDEO

5.

Service Desk

VIDEO

6.

Service Level Management

VIDEO

7.

Service Request Management

VIDEO

8.

IT Asset Management

VIDEO

9.

Monitoring and Event Management

VIDEO

10.

Release Management

VIDEO

11.

Service Configuration Management

VIDEO

12.

Availability Management

VIDEO

13.

Business Analysis

VIDEO

14.

Capacity and Performance Management

VIDEO

15.

Service Catalog Management

VIDEO

16.

Service Continuity Management

VIDEO

17.

Service Design

VIDEO

18.

Service Validation and Testing

VIDEO

19.

Quiz: Service Management Practices

QUIZ

No.

Title

Type

Status

1.

Technical Management Practices

VIDEO

2.

Deployment Management

VIDEO

3.

Infrastructure and Platform Management

VIDEO

4.

Software Development and Management

VIDEO

5.

Quiz: Technical Management Practices

QUIZ

No.

Title

Type

Status

1.

Putting It All Together

VIDEO

2.

Conclusion

VIDEO

3.

Practice Exam #1

EXAM

4.

Practice Exam #2

EXAM

5.

Practice Exam #3

EXAM

6.

Exam Voucher

VOUCHER

7.

ITIL Certification Path

VIDEO

Meet Your Instructor

Jason Dion

Jason Dion

Lead Instructor

Jason Dion, CISSP No. 349867, is a former college professor and the lead instructor at Dion Training Solutions.

He has multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL.

With networking experience dating back to 1992, Jason has been a network engineer, Deputy Director of a Network Operations Center, and an Information Systems Officer for large organizations around the globe.

He holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance and a Bachelor’s of Science in Human Resources Management. He lives in Puerto Rico with his wife and two children.

Course Rating

( 4.9 average based on 620 reviews)
5 star
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4 star
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620 Reviews

Edward Hanzel
Edward Hanzel
Position: IT Manager

Lessons were easy to follow along with. I also used the extra sample tests and printed materials. I will be using Dion Training to continue my ITIL 4 certification journey.

Samuel Johnson
Samuel Johnson
Position: Computer Technician

I loved Dion's Training course for the ITIL 4 Foundation! I passed the test and now i'm certified!!! Thanks Dion!!!

ITIL® 4 Foundation
Course Preview
  • Price$479
  • InstructorJason Dion
  • Duration5+ hours
  • Lessons107
  • Quizzes12
  • Enrolled8311 students
  • Access12 Months
  • Full Practice Exams
    Included
  • Official Textbook
    Included
  • 100% Pass Guarantee
    Included
  • Exam Voucher
    Included

100% Pass Guarantee


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We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, or Linux certification if you pass our courses at diontraining.com. So, if you do not pass your certification within 60 days of registering for and passing your course, simply send us your test score and your course completion letter, and we will pay for your exam retake.

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