ITIL® 4 Foundation
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ITIL® 4 Foundation
Course Details
Reviews
4.9 out of 5 stars
Course Highlights
- Course Price$599
- InstructorsJason Dion
- Total Duration05 hours
- Total Lessons107
- Total Quizzes12
- Enrolled8311 Students
- Access to material12 Months
- Official TextbookIncluded
- Full Practice ExamsIncluded
- Voucher IncludedIncluded
- 100% Pass GuaranteeIncluded
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Disclaimer
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Description
Learn how to help organizations across all industries to deliver their IT operations in the most efficient, cost-effective way possible with ITIL.
ITIL is the gold standard for IT Service Management for organizations across the globe, including commercial, governmental, and non-profit organizations.
The ITIL 4 Foundation course and its associated certification focus on understanding the key concepts of IT and digital service delivery so that you can help your organization embrace the new service management culture.
Key topics include how modern IT and digital service organizations operate, how value streams increase speed and efficiency, how cultural or behavioral principles guide work that benefits the wider organization, and how to use commonly-used service management terms and concepts.
This course is designed to help prepare you for the ITIL 4 Foundation certification exam and covers all seven objectives:
- Key concepts of service management
- Seven guiding principles
- Four dimensions of service management
- Service value system (SVS)
- Service value chain (SVC)
- Overview of the ITIL practices
- Continual improvement, change control, incident management, problem management, service request management, service desk, and service level management practices
Frequently Asked Questions
1. Introduction
2. Service Management
3. Four Dimensions of Service Management
4. Service Value System
5. Guiding Principles
6. Service Value Chain
7. Continual Improvement
8. General Management Practices
9. Service Management Practices
10. Technical Management Practices
11. Conclusion
Customer Reviews
Edward Hanzel
IT Manager
5 out of 5 stars
Samuel Johnson
Computer Technician
5 out of 5 stars
All of our courses undergo a stringent review by the accreditation body prior to being published. When you take a course through us, you can be assured you are getting the highest quality training and an affordable price.
100% Pass Guarantee
All the risk is on us, as it should be. You literally have nothing to lose.
We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, or Linux certification if you complete our courses at diontraining.com. So, if you do not pass your certification within 60 days of registering for and completing your course, simply send us your test score and your course completion letter, and we will pay for your exam retake.