
Modules
0 -
Cable Types
#
Lesson
Duration
Type
1.
Cable Types
9m:8s
Video
2.
Exterior of a PC
11m:13s
Video
3.
USB Cables
10m:10s
Video
4.
USB Connector Types
4m:50s
Video
5.
Video Cables
14m:9s
Video
6.
Storage Cables
9m:50s
Video
7.
Checkpoint: Cable Types
Quiz
1 -
Introduction
#
Lesson
Duration
Type
1.
Introduction
17m:17s
Video
3.
About the Exam
14m:6s
Video
4.
Exam Tips
13m:56s
Video
5.
Personal Computers
10m:32s
Video
6.
Safety Procedures
9m:21s
Video
7.
Troubleshooting Methodology
12m:58s
Video
8.
Custom PC Build
7m:8s
Video
1 -
Introduction
#
Lesson
Duration
Type
1.
Introduction
17m:17s
Video
3.
About the Exam
14m:6s
Video
4.
Exam Tips
13m:56s
Video
5.
Personal Computers
10m:32s
Video
6.
Safety Procedures
9m:21s
Video
7.
Troubleshooting Methodology
12m:58s
Video
8.
Custom PC Build
7m:8s
Video
1 -
Introduction
#
Lesson
Duration
Type
1.
Introduction
17m:17s
Video
3.
About the Exam
14m:6s
Video
4.
Exam Tips
13m:56s
Video
5.
Personal Computers
10m:32s
Video
6.
Safety Procedures
9m:21s
Video
7.
Troubleshooting Methodology
12m:58s
Video
8.
Custom PC Build
7m:8s
Video
1 -
Introduction
#
Lesson
Duration
Type
1.
Introduction
12m:8s
Video
2.
Download your free study guide
PDF
3.
About the Exam
8m:57s
Video
4.
Exam Tips
8m:47s
Video
5.
Personal Computers
5m:23s
Video
6.
Safety Procedures
4m:12s
Video
7.
Troubleshooting Methodology
7m:49s
Video
8.
Custom PC Build
1m:59s
Video
9.
Checkpoint: Introduction
Quiz
2 -
Motherboards
#
Lesson
Duration
Type
1.
Motherboards
7m:13s
Video
2.
Form Factors
5m:41s
Video
3.
CPU Architecture
7m:29s
Video
4.
CPU Sockets
4m:11s
Video
5.
CPU Features
11m:15s
Video
6.
Motherboard Connections
13m:39s
Video
7.
Installing the Motherboard & CPU
17m:0s
Video
8.
Expansion Cards
13m:6s
Video
9.
Expansion Card Types
8m:20s
Video
10.
Installing Expansion Cards
8m:42s
Video
11.
Checkpoint: Motherboards
Quiz
3 -
Cooling and Power
#
Lesson
Duration
Type
1.
Cooling and Power
4m:33s
Video
2.
Cooling the System
6m:23s
Video
3.
Liquid Cooling
4m:47s
Video
4.
Installing Active Cooling
20m:50s
Video
5.
Power Supply Unit (PSU)
5m:50s
Video
6.
Power Supply Connectors
5m:51s
Video
7.
Input and Output Voltages
6m:9s
Video
8.
Wattage Rating
8m:30s
Video
9.
Installing a Power Supply
12m:43s
Video
10.
Checkpoint: Cooling and Power
Quiz
4 -
System Memory
#
Lesson
Duration
Type
1.
System Memory
2m:42s
Video
2.
Addressing Memory
8m:43s
Video
3.
Memory Modules
12m:2s
Video
4.
Multi-Channel Memory
4m:0s
Video
5.
ECC Memory
6m:33s
Video
6.
Virtual Memory
3m:12s
Video
7.
Installing Memory
3m:34s
Video
8.
Checkpoint: System Memory
Quiz
5 -
BIOS/UEFI
#
Lesson
Duration
Type
1.
BIOS/UEFI
3m:36s
Video
2.
Boot Options
12m:8s
Video
3.
BIOS/UEFI Security
7m:54s
Video
4.
TPM and HSM
5m:48s
Video
5.
BIOS/UEFI Cooling Options
3m:42s
Video
6.
Configuring the BIOS
11m:40s
Video
7.
Configuring the UEFI
20m:45s
Video
8.
Checkpoint: BIOS/UEFI
Quiz
6 -
Storage Devices
#
Lesson
Duration
Type
1.
Storage Devices
2m:54s
Video
2.
Hard Disk Drive (HDD)
12m:15s
Video
3.
Solid State Drive (SSD)
6m:12s
Video
4.
RAID
9m:11s
Video
5.
Removable Storage
13m:14s
Video
6.
Optical Drives
9m:55s
Video
7.
Installing Storage Devices
12m:27s
Video
8.
Configuring a RAID
12m:21s
Video
9.
Checkpoint: Storage Devices
Quiz
7 -
Virtualization Concepts
#
Lesson
Duration
Type
1.
Virtualization Concepts
4m:27s
Video
2.
Virtualization
6m:0s
Video
3.
Containerization
6m:26s
Video
4.
Purposes of VMs
10m:39s
Video
5.
Resource Requirements
12m:20s
Video
6.
Security Requirements
6m:16s
Video
7.
Installing Virtual Machines
11m:56s
Video
8.
Securing Virtual Machines
11m:26s
Video
9.
Checkpoint: Virtualization Concepts
Quiz
8 -
Cloud Computing
#
Lesson
Duration
Type
1.
Cloud Computing
3m:58s
Video
2.
Characteristics of the Cloud
8m:54s
Video
3.
Cloud Deployment Models
4m:54s
Video
4.
Cloud Service Models
7m:19s
Video
5.
Virtual Desktop Infrastructure (VDI)
4m:58s
Video
6.
Cloud Storage Services
5m:31s
Video
7.
Using the Cloud
22m:23s
Video
8.
Checkpoint: Cloud Computing
Quiz
9 -
Networking Basics
#
Lesson
Duration
Type
1.
Networking Basics
8m:16s
Video
2.
Networking Hardware
16m:16s
Video
3.
Network Types
9m:31s
Video
4.
Internet of Things
8m:0s
Video
5.
Twisted Pair Cables
14m:31s
Video
6.
T568A and T568B
6m:43s
Video
7.
Optical Cabling
9m:2s
Video
8.
Coaxial Cabling
5m:52s
Video
9.
Networking Tools
8m:22s
Video
10.
Building a Cable
6m:31s
Video
11.
Testing the Network
5m:52s
Video
12.
Wiring the Network
9m:2s
Video
13.
Checkpoint: Networking Basics
Quiz
10 -
Wireless Networks
#
Lesson
Duration
Type
1.
Wireless Networks
2m:39s
Video
2.
Wireless Frequencies
6m:59s
Video
3.
Wireless Standards
9m:43s
Video
4.
Wireless Security
7m:53s
Video
5.
Fixed Wireless
5m:33s
Video
6.
NFC, RFID, IR, and Bluetooth
5m:56s
Video
7.
Configuring a Wireless Network
10m:31s
Video
8.
Checkpoint: Wireless Networks
Quiz
11 -
Internet Connections
#
Lesson
Duration
Type
1.
Internet Connections
5m:33s
Video
2.
Dial-up and DSL
7m:26s
Video
3.
Cable Connections
3m:39s
Video
4.
Fiber Connections
4m:2s
Video
5.
Cellular Connections
8m:46s
Video
6.
WISP Connections
4m:33s
Video
7.
Satellite Connections
4m:57s
Video
8.
Hands-on with WANs
3m:10s
Video
9.
Checkpoint: Internet Connections
Quiz
12 -
Network Addressing and Communication
#
Lesson
Duration
Type
1.
Network Addressing and Communication
5m:37s
Video
2.
IPv4
9m:2s
Video
3.
Classful vs Classless
9m:35s
Video
4.
Types of IP addresses
9m:13s
Video
5.
Assigning IPv4 Addresses
8m:4s
Video
6.
IPv6
5m:34s
Video
7.
IPv6 Addresses
7m:14s
Video
8.
Network Communications
4m:51s
Video
9.
Ports and Protocols
6m:44s
Video
10.
TCP and UDP
7m:12s
Video
11.
Checkpoint: Network Addressing and Communication
Quiz
13 -
Network Configurations
#
Lesson
Duration
Type
1.
Network Configurations
2m:20s
Video
2.
DHCP
7m:23s
Video
3.
DNS
10m:29s
Video
4.
DNS Records
10m:29s
Video
5.
Spam Management Using DNS
5m:20s
Video
6.
VLAN
6m:9s
Video
7.
VPN
7m:43s
Video
8.
Configure a SOHO Network
18m:39s
Video
9.
Checkpoint: Network Configurations
Quiz
14 -
Network Servers and Services
#
Lesson
Duration
Type
1.
Network Servers and Services
4m:18s
Video
2.
File and Print Servers
4m:5s
Video
3.
Web Servers
5m:19s
Video
4.
Email Servers
5m:32s
Video
5.
AAA Servers
5m:59s
Video
6.
Database Servers
5m:1s
Video
7.
NTP Servers
5m:18s
Video
8.
Syslog Servers
5m:39s
Video
9.
Proxy Servers
3m:23s
Video
10.
Load Balancers
4m:20s
Video
11.
Unified Threat Management
4m:49s
Video
12.
ICS/SCADA
7m:48s
Video
13.
Embedded Systems
5m:19s
Video
14.
Legacy Systems
2m:54s
Video
15.
Checkpoint: Network Servers and Services
Quiz
15 -
Laptops and Mobile Devices
#
Lesson
Duration
Type
1.
Laptops and Mobile Devices
3m:18s
Video
2.
Display Types
7m:33s
Video
3.
Display Attributes
4m:54s
Video
4.
Mobile Device Components
6m:17s
Video
5.
Mobile Device Accessories
5m:58s
Video
6.
Mobile Device Wireless Connectivity
11m:16s
Video
7.
Mobile Device Wired Connectivity
4m:48s
Video
8.
Port Replicators & Docking Stations
5m:12s
Video
9.
Checkpoint: Laptops and Mobile Devices
Quiz
16 -
Mobile Applications
#
Lesson
Duration
Type
1.
Mobile Applications
2m:25s
Video
2.
Mobile Device Synchronization
9m:25s
Video
3.
Data for Synchronization
9m:7s
Video
4.
Synchronization Methods
7m:11s
Video
5.
MDM and MAM
7m:48s
Video
6.
Multifactor Authentication (MFA)
7m:31s
Video
7.
Location Services
6m:42s
Video
8.
Mobile Email Configuration
4m:52s
Video
9.
Configuring Mobile Email
12m:24s
Video
10.
Checkpoint: Mobile Applications
Quiz
17 -
Laptop Hardware
#
Lesson
Duration
Type
1.
Laptop Hardware
1m:30s
Video
2.
Security Components
4m:1s
Video
3.
Disassembling a Laptop
12m:25s
Video
4.
Replacing a Battery
4m:51s
Video
5.
Replacing the Keyboard
4m:33s
Video
6.
Upgrading the Memory
4m:10s
Video
7.
Adding Expansion Cards
5m:1s
Video
8.
Replacing the Storage
8m:42s
Video
9.
Checkpoint: Laptop Hardware
Quiz
18 -
Printers and MFDs
#
Lesson
Duration
Type
1.
Printers and MFDs
1m:52s
Video
2.
Unboxing and Setup
5m:15s
Video
3.
Printer Connectivity
3m:35s
Video
4.
Printer Drivers and Firmware
7m:1s
Video
5.
Printer Configuration Settings
10m:50s
Video
6.
Sharing Print Devices
4m:47s
Video
7.
Securing Print Devices
4m:45s
Video
8.
Scanning Services
6m:57s
Video
9.
Checkpoint: Printers and MFDs
Quiz
19 -
Printer Types
#
Lesson
Duration
Type
1.
Printer Types
1m:28s
Video
2.
Laser Printers
10m:16s
Video
3.
Laser Printer Maintenance
9m:26s
Video
4.
Inkjet Printers
8m:27s
Video
5.
Inkjet Printer Maintenance
6m:38s
Video
6.
Thermal Printers
6m:24s
Video
7.
Thermal Printer Maintenance
7m:36s
Video
8.
Impact Printers
5m:7s
Video
9.
Impact Printer Maintenance
7m:43s
Video
10.
3-D Printers
7m:23s
Video
11.
Checkpoint: Printer Types
Quiz
20 -
Troubleshooting Methodology
#
Lesson
Duration
Type
1.
Troubleshooting Methodology
4m:40s
Video
2.
Identify the Problem
6m:32s
Video
3.
Establish a Theory
7m:57s
Video
4.
Test the Theory
5m:52s
Video
5.
Establish a Plan of Action
6m:50s
Video
6.
Verify System Functionality
5m:0s
Video
7.
Documentation
4m:16s
Video
8.
Checkpoint: Troubleshooting Methodology
Quiz
21 -
Troubleshooting Hardware Issues
#
Lesson
Duration
Type
1.
Troubleshooting Hardware Issues
2m:35s
Video
2.
Power Issues
9m:27s
Video
3.
POST Issues
6m:32s
Video
4.
Crash Screens
5m:35s
Video
5.
Cooling Issues
6m:50s
Video
6.
Physical Component Damage
4m:51s
Video
7.
Performance Issues
5m:1s
Video
8.
Inaccurate System Date/Time
4m:45s
Video
9.
Smoke Test
2m:1s
Video
10.
Checkpoint: Troubleshooting Hardware Issues
Quiz
22 -
Troubleshooting Storage Devices
#
Lesson
Duration
Type
1.
Troubleshooting Storage Devices
1m:32s
Video
2.
Boot Issues
8m:51s
Video
3.
Storage Device Issues
9m:39s
Video
4.
Drive Performance Issues
7m:10s
Video
5.
Issues with RAIDs
6m:20s
Video
6.
Checkpoint: Troubleshooting Storage Devices
Quiz
23 -
Troubleshooting Video Issues
#
Lesson
Duration
Type
1.
Troubleshooting Video Issues
1m:23s
Video
2.
Physical Cabling and Source Selection
8m:17s
Video
3.
Projector Issues
6m:29s
Video
4.
Video Quality Issues
8m:22s
Video
5.
Checkpoint: Troubleshooting Video Issues
Quiz
24 -
Troubleshooting Networks
#
Lesson
Duration
Type
1.
Troubleshooting Networks
1m:52s
Video
2.
Wired Connectivity Issues
7m:13s
Video
3.
Network Performance Issues
8m:0s
Video
4.
Wireless Connectivity Issues
11m:22s
Video
5.
VoIP Issues
6m:3s
Video
6.
Limited Connectivity Issues
4m:2s
Video
7.
Authentication Failures
7m:0s
Video
8.
Checkpoint: Troubleshooting Networks
Quiz
25 -
Troubleshooting Mobile Devices
#
Lesson
Duration
Type
1.
Troubleshooting Mobile Devices
1m:59s
Video
2.
Mobile Power Issues
6m:41s
Video
3.
Mobile Hardware Issues
6m:27s
Video
4.
Mobile Performance Issues
4m:55s
Video
5.
Mobile Display Issues
5m:4s
Video
6.
Mobile Connectivity Issues
4m:57s
Video
7.
Mobile Malware Infections
5m:17s
Video
8.
Checkpoint: Troubleshooting Mobile Devices
Quiz
26 -
Troubleshooting Print Devices
#
Lesson
Duration
Type
1.
Troubleshooting Print Devices
1m:30s
Video
2.
Printer Connectivity Issues
7m:8s
Video
3.
Print Feed Issues
6m:46s
Video
4.
Print Quality Issues
8m:17s
Video
5.
Print Finishing Issues
4m:14s
Video
6.
Print Job Issues
4m:31s
Video
7.
Checkpoint: Troubleshooting Print Devices
Quiz
27 -
Conclusion
#
Lesson
Duration
Type
1.
Conclusion
13m:44s
Video
2.
BONUS: Where to go from here?
3m:46s
Video
3.
Practice Exam
Exam



