CompTIA A+ Core 2 (220-1202) Prep Pack

CompTIA A+ is the most recognized certification for IT support roles.The CompTIA A+ Core 2 (220-1202) Certification Course is designed to prepare IT professionals for the CompTIA A+ Core 2 exam, a globally recognized certification for IT support roles. This course covers critical IT fundamentals, including operating systems, security, software troubleshooting, and operational procedures. Certified professionals earn an average salary of $83,798 and gain the expertise needed to start a successful IT career.

What's Included

The Course- 30+ hours of expert-led video training, 12 month access
Study Guide- Official CompTIA A+ (220-1202) study guide
eBook- Official CompTIA eBook
Labs- Hands-on labs to master troubleshooting skills
Practice exams- 600+ questions

Who This Course Is For

Help Desk Technicians
IT Support Specialists
System Administrators
Field Service Technicians
Desktop Support Technicians
Network Support Professionals
Aspiring IT Professionals looking to enter the tech industry
Professionals seeking to validate their IT skills with an industry-recognized certification

What You’ll Learn

Install, configure, and maintain Windows, macOS, Linux, and mobile operating systems
Troubleshoot common software, hardware, and network-related issues
Implement cybersecurity best practices, including malware prevention and data protection
Apply effective customer service and communication skills in IT support roles
Understand system administration tasks such as backups, recovery, and change management
Configure security settings for SOHO networks, mobile devices, and cloud applications
Utilize command-line and GUI-based tools for system diagnostics and performance optimization

Why Choose Dion Training

Learn from industry-leading instructors
60-Day Pass Guarantee – Pass your exam or we pay for your retake
600+ realistic practice exam questions
Hands-on labs to reinforce learning
CompTIA Platinum Partner

4.6+ Review Rating

2 Million+ Served

Community Support

50+ Years Experience

Modules

1 -Introduction

Welcome15m:30s
Download your free study guide
Exam Tips3m:43s
100% Pass Guarantee3m:45s
Lab: Explore the VM Lab Environment
Checkpoint: Introduction

2 -Operating System Types

Operating System Types7m:39s
Linux9m:1s
Windows7m:12s
Android3m:58s
Chrome OS5m:29s
macOS3m:3s
iOS and iPadOS4m:11s
Exploring Operating Systems18m:3s
Filesystem Types12m:37s
Compatibility Concerns6m:58s
Checkpoint: Operating System Types

3 -Windows Versions

Windows Versions2m:3s
64-bit vs 32-bit Versions4m:27s
Windows Home6m:13s
Windows Pro8m:21s
Windows Enterprise and Education5m:59s
Windows N3m:28s
Upgrading Windows4m:57s
In-place Upgrade8m:52s
Lab: Configure Desktop Settings
Checkpoint: Windows Versions

4 -Windows Installation

Windows Installation2m:49s
Installation Types8m:23s
Upgrade Considerations6m:34s
Product Lifecycle5m:55s
Boot Methods5m:29s
Partitioning Storage Devices7m:22s
Recovery and Reset4m:38s
Using a Recovery Partition10m:45s
Lab: Set Up Windows Workstations
Lab: Perform a Remote Network Installation
Lab: Support Windows installation and Upgrade Issues
Checkpoint: Windows Installation

5 -Application Configuration

Application Configuration2m:34s
Application Requirements8m:37s
Distribution Methods9m:26s
Business Impacts5m:56s
Operational Impacts3m:14s
Device Impacts3m:27s
Network Impacts3m:33s
Installing Applications19m:39s
Checkpoint: Application Configuration

6 -Windows Networking

Windows Networking4m:36s
Wired Connections8m:7s
Wireless Connections7m:29s
WWAN Connections6m:16s
VPN Connections4m:28s
Network Client Configuration6m:49s
Network Locations8m:36s
Proxy Settings5m:8s
Checkpoint: Windows Networking

7 -Windows Control Panel

Windows Control Panel6m:39s
User Accounts12m:38s
Programs and Features5m:28s
Devices and Printers8m:41s
Internet Options9m:10s
Network and Sharing Center8m:10s
Windows Defender Firewall9m:14s
Lab: Manage Network and Security Settings
Mail8m:22s
Sound9m:1s
System11m:33s
Device Manager5m:9s
Administrative Tools3m:25s
Indexing Options4m:26s
File Explorer Options7m:9s
Power Options7m:15s
Ease of Access3m:4s
Checkpoint: Windows Control Panel

8 -Windows Settings

Windows Settings5m:15s
Accounts6m:1s
System Settings7m:26s
Update and Security7m:24s
Network and Internet4m:34s
Devices4m:28s
Privacy5m:36s
Time and Language6m:48s
Personalization7m:12s
Apps6m:37s
Lab: Configure Windows Apps
Gaming4m:32s
Checkpoint: Windows Settings

9 -Windows Tools

Windows Tools5m:26s
Task Manager10m:27s
Device Manager7m:49s
Disk Management Console10m:26s
Disk Maintenance Tools8m:46s
Task Scheduler9m:56s
Event Viewer8m:29s
Performance Monitor10m:10s
Local Users and Groups6m:39s
Lab: Manage User Accounts
Group Policy Editor9m:58s
Certificate Manager3m:48s
System Information5m:1s
Resource Monitor4m:4s
System Configuration6m:42s
Registry Editor8m:58s
Microsoft Management Console3m:50s
Checkpoint: Windows Tools

10 -Windows Command Line Tools

Windows Command Line Tools8m:13s
Using the GUI10m:35s
Using the Command Prompt10m:27s
The whoami Command4m:50s
Navigation Commands12m:11s
Copying Commands5m:46s
Disk Management Commands10m:49s
Shutdown3m:35s
System File Checker2m:41s
Windows Version2m:50s
Network Troubleshooting Commands16m:22s
Name Resolution Commands6m:4s
The netstat Command5m:36s
Group Policy Commands4m:44s
Lab: Resolve Network Troubleshooting Tickets
Checkpoint: Windows Command Line Tools

11 -Windows Shares

Windows Shares3m:21s
Workgroups and Domains7m:54s
File Sharing9m:21s
NTFS Permissions11m:8s
Mapping Drives5m:11s
The net Command8m:44s
User Data on Domains10m:40s
Printer Sharing3m:52s
Checkpoint: Windows Shares

12 -macOS

macOS6m:28s
Finder, Dock, and Spotlight16m:34s
Mission Control4m:40s
Terminal5m:32s
Disk Utility6m:14s
FileVault2m:48s
Gestures8m:22s
Keychain5m:3s
iCloud and Apple ID11m:8s
System Preferences18m:23s
Continuity5m:19s
Managing macOS Applications9m:38s
Rapid Security Response3m:1s
Best Practices for macOS7m:9s
Checkpoint: macOS

13 -Linux

Linux10m:4s
Shells and Terminals3m:48s
OS Components5m:46s
Configuration Files4m:58s
Linux Navigation10m:37s
File Management Commands11m:32s
Disk Usage Commands5m:14s
Filesystem Management Commands4m:17s
Text Manipulation11m:41s
Search Commands6m:25s
User Management9m:36s
File Permission Commands7m:23s
Application Management8m:26s
Resource Management Commands6m:27s
Networking Commands8m:22s
Getting Help in Linux3m:23s
Best Practices for Linux7m:9s
Lab: Report Linux Configuration Settings
Lab: Manage Linux Apps and Files
Lab: Install and Support Linux OS
Checkpoint: Linux

14 -Cloud-based Productivity

Cloud-based Productivity2m:43s
Cloud-based Email4m:16s
Cloud-based Storage3m:18s
Cloud-based Office Suites3m:50s
Cloud-based Videoconferencing3m:29s
Cloud-based Instant Messaging3m:5s
Identity Synchronization3m:15s
Cloud-based Licensing Agreements2m:46s
Checkpoint: Cloud-based Productivity

15 -Artificial Intelligence (AI)

Artificial Intelligence (AI)2m:44s
Application Integration of AI2m:10s
AI Policies5m:33s
Limitations of AI3m:51s
Public vs Private AI Usage4m:35s
Checkpoint: Artificial Intelligence (AI)

16 -Threats and Vulnerabilities

Threats and Vulnerabilities13m:44s
CIA Triad6m:48s
Vulnerabilities8m:24s
Zero-day Attack5m:0s
DoS and DDoS5m:36s
Spoofing4m:15s
On-path Attack1m:53s
SQL Injection6m:3s
XSS and XSRF3m:1s
Password Cracking8m:5s
Insider Threat3m:9s
Supply Chain Attacks6m:16s
Checkpoint: Threats and Vulnerabilities

17 -Malware

Malware3m:5s
Viruses, Worms, and Trojans11m:18s
Malware Exploitation Techniques4m:59s
Ransomware2m:28s
Spyware4m:38s
Rootkits3m:28s
Botnets and Zombies3m:28s
Symptoms of Infection4m:8s
Removing Malware5m:0s
Preventing Malware5m:47s
Tools and Methods for Malware10m:8s
Checkpoint: Malware

18 -Social Engineering

Social Engineering3m:12s
Phishing Attacks8m:6s
Anti-phishing Training5m:15s
Spam2m:56s
Impersonation4m:4s
Pretexting4m:7s
Social Engineering Attacks4m:18s
Evil Twin4m:39s
Software Firewalls4m:13s
Using Software Firewalls6m:29s
User Education4m:40s
Checkpoint: Social Engineering

19 -Security Controls

Security Controls5m:48s
Perimeter Defense5m:56s
Surveillance7m:4s
Physical Access Controls13m:23s
Security Principles11m:17s
Multifactor Authentication8m:22s
Mobile Device Management8m:15s
Data Loss Prevention (DLP)4m:17s
Identify and Access Management (IAM)6m:52s
Privileged Access Management (PAM)3m:5s
SAML and SSO4m:51s
Directory Services3m:59s
Checkpoint: Security Controls

20 -Wireless Security

Wireless Security2m:38s
Wireless Encryption5m:27s
Cracking Wireless Networks8m:22s
Wireless Authentication9m:47s
Wireless Network Security9m:54s
Configuring SOHO Networks26m:22s
Securing Wireless Networks13m:40s
Configuring SOHO Firewalls8m:48s
Checkpoint: Wireless Security

21 -Mobile Device Security

Mobile Device Security1m:40s
Securing Wireless Devices4m:50s
Mobile Device Unlocking8m:47s
Mobile Malware6m:11s
Mobile Device Theft3m:2s
Deployment Options6m:55s
Hardening Mobile Devices3m:27s
Implementing Mobile Device Security15m:30s
Checkpoint: Mobile Device Security

22 -Windows Security

Windows Security2m:31s
Login Options9m:10s
Users and Groups9m:53s
Encrypting Windows Devices5m:44s
File Permissions7m:40s
Lab: Configure File Storage
Microsoft Defender Antivirus7m:6s
Microsoft Defender Firewall8m:25s
Active Directory Security8m:55s
Lab: Manage Domain Accounts
Lab: Configure Domain Account Security
Checkpoint: Windows Security

23 -Securing Workstations

Securing Workstations3m:2s
Account Management14m:1s
Disabling Unused Services5m:30s
AutoRun and AutoPlay5m:6s
Password Best Practices10m:30s
Encryption Best Practices7m:22s
End-user Best Practices6m:44s
Data Destruction4m:56s
Data Destruction Methods12m:20s
Lab: Analyze Workstation Security Settings
Checkpoint: Securing Workstations

24 -Securing Web Browsers

Securing Web Browsers3m:11s
Web Browser Installation7m:20s
Extensions and Plug-ins10m:25s
Password Managers10m:29s
Encrypted Browsing4m:59s
Private Browsing5m:58s
Pop-up and Ad Blockers6m:57s
Cache and History Clearing5m:26s
Profile Synchronization4m:36s
Secure DNS and Proxies4m:38s
Lab: Configure Browser Security
Checkpoint: Securing Web Browsers

25 -Supporting Network Operations

Supporting Network Operations2m:59s
Ticketing System18m:31s
Using a Ticketing System5m:18s
Lab: Manage a Support Ticket
Lab: Resolve Help Desk Tickets
Lab: Resolve Security Tickets
Knowledge Base Articles7m:20s
Asset Management12m:59s
Change Management10m:56s
Conducting Change Management13m:47s
Documentation Types13m:6s
Service Level Agreement (SLA)4m:46s
Checkpoint: Supporting Network Operations

26 -Backup, Recovery, and Safety

Backup, Recovery, and Safety3m:17s
Backup and Recovery11m:5s
Backup Schemes13m:48s
Lab: Support Backup and Restore Operations
Redundant Power6m:3s
Electrical Safety4m:56s
Component Handling and Storage5m:45s
HVAC Systems5m:41s
Proper Handling and Disposal8m:59s
Personal Safety10m:58s
Checkpoint: Backup, Recovery, and Safety

27 -Policy and Privacy Concepts

Policy and Privacy Concepts3m:5s
Incident Response Plan4m:16s
Lab: Resolve Incident Response Tickets
Chain of Custody6m:58s
Order of Volatility6m:28s
Data Collection Procedures3m:12s
Conduct Disk Imaging9m:6s
Licensing, EULA, and DRM11m:45s
Data Classification2m:47s
Data Retention6m:52s
PII, PHI, and PCI-DSS5m:55s
Common Agreements7m:31s
Checkpoint: Policy and Privacy Concepts

28 -Scripting

Scripting4m:17s
Script File Types9m:56s
Variables7m:40s
Loops5m:18s
Logic Control4m:30s
Bash Script Example4m:5s
Automation Scripting8m:13s
Scripting Considerations6m:32s
Lab: Implement a Bash Script
Lab: Implement a PowerShell Script
Checkpoint: Scripting

29 -Remote Access Support

Remote Access Support3m:11s
Remote Access Protocols11m:54s
Remote Monitoring and Management (RMM)6m:58s
Windows Remote Management (WinRM)4m:45s
SPICE4m:2s
Other Remote Access Tools5m:7s
Lab: Provide Remote Support
Desktop Management Software3m:10s
Checkpoint: Remote Access Support

30 -Troubleshooting Windows

Troubleshooting Windows1m:48s
Boot Issues12m:42s
Boot Recovery Tools5m:40s
Update or Driver Rollback5m:21s
System Restore6m:50s
System Reinstall or Reimage13m:2s
Performance Issues17m:4s
System Fault Issues3m:52s
System Instability Issues7m:2s
Application and Service Issues10m:40s
Lab: Manage Windows Workstations
Lab: Support Windows OS
Lab: Resolve Troubleshooting Tickets
Checkpoint: Troubleshooting Windows

31 -Troubleshooting Workstation Security

Troubleshooting Workstation Security2m:44s
Malware Removal Process13m:35s
Infected Browser Symptoms11m:41s
Alerts and Notifications3m:44s
OS Update Failures3m:34s
File System Issues3m:16s
Checkpoint: Troubleshooting Workstation Security

32 -Troubleshooting Mobile Issues

Troubleshooting Mobile Issues1m:21s
Reseting or Rebooting6m:8s
Mobile OS Update Failure5m:26s
Mobile Performance Issues7m:0s
Mobile App Issues6m:31s
Mobile Connectivity Issues9m:46s
Mobile Battery Issues7m:38s
Screen Autorotation Issues3m:43s
Checkpoint: Troubleshooting Mobile Issues

33 -Troubleshooting Mobile Security

Troubleshooting Mobile Security1m:24s
Rooting and Jailbreaking6m:35s
Sideloading Apps6m:28s
Mobile Malware Symptoms4m:7s
Unexpected Application Behavior2m:42s
Leaked Mobile Data2m:53s
Checkpoint: Troubleshooting Mobile Security

34 -Professionalism

Professionalism5m:31s
Professional Appearance6m:24s
Respect Other's Time8m:56s
Proper Communication15m:12s
Dealing with Private Data6m:1s
Difficult Situations6m:32s
Checkpoint: Professionalism

35 -Conclusion

Conclusion11m:38s
Bonus: What's Next?3m:44s