
Modules
1 -
Introduction
#
Lesson
Duration
Type
1.
Welcome
15m:30s
Video
2.
Download your free study guide
PDF
3.
Exam Tips
3m:43s
Video
4.
100% Pass Guarantee
3m:45s
Video
5.
Lab: Explore the VM Lab Environment
Lab
6.
Checkpoint: Introduction
Quiz
2 -
Operating System Types
#
Lesson
Duration
Type
1.
Operating System Types
7m:39s
Video
2.
Linux
9m:1s
Video
2.
Windows
7m:12s
Video
4.
Android
3m:58s
Video
5.
Chrome OS
5m:29s
Video
6.
macOS
3m:3s
Video
7.
iOS and iPadOS
4m:11s
Video
8.
Exploring Operating Systems
18m:3s
Video
9.
Filesystem Types
12m:37s
Video
10.
Compatibility Concerns
6m:58s
Video
11.
Checkpoint: Operating System Types
Quiz
3 -
Windows Versions
#
Lesson
Duration
Type
1.
Windows Versions
2m:3s
Video
2.
64-bit vs 32-bit Versions
4m:27s
Video
3.
Windows Home
6m:13s
Video
4.
Windows Pro
8m:21s
Video
5.
Windows Enterprise and Education
5m:59s
Video
6.
Windows N
3m:28s
Video
7.
Upgrading Windows
4m:57s
Video
8.
In-place Upgrade
8m:52s
Video
9.
Lab: Configure Desktop Settings
Lab
10.
Checkpoint: Windows Versions
Quiz
4 -
Windows Installation
#
Lesson
Duration
Type
1.
Windows Installation
2m:49s
Video
2.
Installation Types
8m:23s
Video
3.
Upgrade Considerations
6m:34s
Video
4.
Product Lifecycle
5m:55s
Video
5.
Boot Methods
5m:29s
Video
6.
Partitioning Storage Devices
7m:22s
Video
7.
Recovery and Reset
4m:38s
Video
8.
Using a Recovery Partition
10m:45s
Video
9.
Lab: Set Up Windows Workstations
Lab
10.
Lab: Perform a Remote Network Installation
Lab
11.
Lab: Support Windows installation and Upgrade Issues
Lab
12.
Checkpoint: Windows Installation
Quiz
5 -
Application Configuration
#
Lesson
Duration
Type
1.
Application Configuration
2m:34s
Video
2.
Application Requirements
8m:37s
Video
3.
Distribution Methods
9m:26s
Video
4.
Business Impacts
5m:56s
Video
5.
Operational Impacts
3m:14s
Video
6.
Device Impacts
3m:27s
Video
7.
Network Impacts
3m:33s
Video
8.
Installing Applications
19m:39s
Video
9.
Checkpoint: Application Configuration
Quiz
6 -
Windows Networking
#
Lesson
Duration
Type
1.
Windows Networking
4m:36s
Video
2.
Wired Connections
8m:7s
Video
3.
Wireless Connections
7m:29s
Video
4.
WWAN Connections
6m:16s
Video
5.
VPN Connections
4m:28s
Video
6.
Network Client Configuration
6m:49s
Video
7.
Network Locations
8m:36s
Video
8.
Proxy Settings
5m:8s
Video
9.
Checkpoint: Windows Networking
Quiz
7 -
Windows Control Panel
#
Lesson
Duration
Type
1.
Windows Control Panel
6m:39s
Video
2.
User Accounts
12m:38s
Video
3.
Programs and Features
5m:28s
Video
4.
Devices and Printers
8m:41s
Video
5.
Internet Options
9m:10s
Video
6.
Network and Sharing Center
8m:10s
Video
7.
Windows Defender Firewall
9m:14s
Video
8.
Lab: Manage Network and Security Settings
Lab
9.
Mail
8m:22s
Video
10.
Sound
9m:1s
Video
11.
System
11m:33s
Video
12.
Device Manager
5m:9s
Video
13.
Administrative Tools
3m:25s
Video
14.
Indexing Options
4m:26s
Video
15.
File Explorer Options
7m:9s
Video
16.
Power Options
7m:15s
Video
17.
Ease of Access
3m:4s
Video
18.
Checkpoint: Windows Control Panel
Quiz
8 -
Windows Settings
#
Lesson
Duration
Type
1.
Windows Settings
5m:15s
Video
2.
Accounts
6m:1s
Video
3.
System Settings
7m:26s
Video
4.
Update and Security
7m:24s
Video
5.
Network and Internet
4m:34s
Video
6.
Devices
4m:28s
Video
7.
Privacy
5m:36s
Video
8.
Time and Language
6m:48s
Video
9.
Personalization
7m:12s
Video
10.
Apps
6m:37s
Video
11.
Lab: Configure Windows Apps
Lab
12.
Gaming
4m:32s
Video
13.
Checkpoint: Windows Settings
Quiz
9 -
Windows Tools
#
Lesson
Duration
Type
1.
Windows Tools
5m:26s
Video
2.
Task Manager
10m:27s
Video
3.
Device Manager
7m:49s
Video
4.
Disk Management Console
10m:26s
Video
5.
Disk Maintenance Tools
8m:46s
Video
6.
Task Scheduler
9m:56s
Video
7.
Event Viewer
8m:29s
Video
8.
Performance Monitor
10m:10s
Video
9.
Local Users and Groups
6m:39s
Video
10.
Lab: Manage User Accounts
Lab
11.
Group Policy Editor
9m:58s
Video
12.
Certificate Manager
3m:48s
Video
13.
System Information
5m:1s
Video
14.
Resource Monitor
4m:4s
Video
15.
System Configuration
6m:42s
Video
16.
Registry Editor
8m:58s
Video
17.
Microsoft Management Console
3m:50s
Video
18.
Checkpoint: Windows Tools
Quiz
10 -
Windows Command Line Tools
#
Lesson
Duration
Type
1.
Windows Command Line Tools
8m:13s
Video
2.
Using the GUI
10m:35s
Video
3.
Using the Command Prompt
10m:27s
Video
4.
The whoami Command
4m:50s
Video
5.
Navigation Commands
12m:11s
Video
6.
Copying Commands
5m:46s
Video
7.
Disk Management Commands
10m:49s
Video
8.
Shutdown
3m:35s
Video
9.
System File Checker
2m:41s
Video
10.
Windows Version
2m:50s
Video
11.
Network Troubleshooting Commands
16m:22s
Video
12.
Name Resolution Commands
6m:4s
Video
13.
The netstat Command
5m:36s
Video
14.
Group Policy Commands
4m:44s
Video
15.
Lab: Resolve Network Troubleshooting Tickets
Lab
16.
Checkpoint: Windows Command Line Tools
Quiz
11 -
Windows Shares
#
Lesson
Duration
Type
1.
Windows Shares
3m:21s
Video
2.
Workgroups and Domains
7m:54s
Video
3.
File Sharing
9m:21s
Video
4.
NTFS Permissions
11m:8s
Video
5.
Mapping Drives
5m:11s
Video
6.
The net Command
8m:44s
Video
7.
User Data on Domains
10m:40s
Video
8.
Printer Sharing
3m:52s
Video
9.
Checkpoint: Windows Shares
Quiz
12 -
macOS
#
Lesson
Duration
Type
1.
macOS
6m:28s
Video
2.
Finder, Dock, and Spotlight
16m:34s
Video
3.
Mission Control
4m:40s
Video
4.
Terminal
5m:32s
Video
5.
Disk Utility
6m:14s
Video
6.
FileVault
2m:48s
Video
7.
Gestures
8m:22s
Video
8.
Keychain
5m:3s
Video
9.
iCloud and Apple ID
11m:8s
Video
10.
System Preferences
18m:23s
Video
11.
Continuity
5m:19s
Video
12.
Managing macOS Applications
9m:38s
Video
13.
Rapid Security Response
3m:1s
Video
14.
Best Practices for macOS
7m:9s
Video
15.
Checkpoint: macOS
Quiz
13 -
Linux
#
Lesson
Duration
Type
1.
Linux
10m:4s
Video
2.
Shells and Terminals
3m:48s
Video
3.
OS Components
5m:46s
Video
4.
Configuration Files
4m:58s
Video
5.
Linux Navigation
10m:37s
Video
6.
File Management Commands
11m:32s
Video
7.
Disk Usage Commands
5m:14s
Video
8.
Filesystem Management Commands
4m:17s
Video
9.
Text Manipulation
11m:41s
Video
10.
Search Commands
6m:25s
Video
11.
User Management
9m:36s
Video
12.
File Permission Commands
7m:23s
Video
13.
Application Management
8m:26s
Video
14.
Resource Management Commands
6m:27s
Video
15.
Networking Commands
8m:22s
Video
16.
Getting Help in Linux
3m:23s
Video
17.
Best Practices for Linux
7m:9s
Video
18.
Lab: Report Linux Configuration Settings
Lab
19.
Lab: Manage Linux Apps and Files
Lab
20.
Lab: Install and Support Linux OS
Lab
21.
Checkpoint: Linux
Quiz
14 -
Cloud-based Productivity
#
Lesson
Duration
Type
1.
Cloud-based Productivity
2m:43s
Video
2.
Cloud-based Email
4m:16s
Video
3.
Cloud-based Storage
3m:18s
Video
4.
Cloud-based Office Suites
3m:50s
Video
5.
Cloud-based Videoconferencing
3m:29s
Video
6.
Cloud-based Instant Messaging
3m:5s
Video
7.
Identity Synchronization
3m:15s
Video
8.
Cloud-based Licensing Agreements
2m:46s
Video
9.
Checkpoint: Cloud-based Productivity
Quiz
15 -
Artificial Intelligence (AI)
#
Lesson
Duration
Type
1.
Artificial Intelligence (AI)
2m:44s
Video
2.
Application Integration of AI
2m:10s
Video
3.
AI Policies
5m:33s
Video
4.
Limitations of AI
3m:51s
Video
5.
Public vs Private AI Usage
4m:35s
Video
6.
Checkpoint: Artificial Intelligence (AI)
Quiz
16 -
Threats and Vulnerabilities
#
Lesson
Duration
Type
1.
Threats and Vulnerabilities
13m:44s
Video
2.
CIA Triad
6m:48s
Video
3.
Vulnerabilities
8m:24s
Video
4.
Zero-day Attack
5m:0s
Video
5.
DoS and DDoS
5m:36s
Video
6.
Spoofing
4m:15s
Video
7.
On-path Attack
1m:53s
Video
8.
SQL Injection
6m:3s
Video
9.
XSS and XSRF
3m:1s
Video
10.
Password Cracking
8m:5s
Video
11.
Insider Threat
3m:9s
Video
12.
Supply Chain Attacks
6m:16s
Video
13.
Checkpoint: Threats and Vulnerabilities
Quiz
17 -
Malware
#
Lesson
Duration
Type
1.
Malware
3m:5s
Video
2.
Viruses, Worms, and Trojans
11m:18s
Video
3.
Malware Exploitation Techniques
4m:59s
Video
4.
Ransomware
2m:28s
Video
5.
Spyware
4m:38s
Video
6.
Rootkits
3m:28s
Video
7.
Botnets and Zombies
3m:28s
Video
8.
Symptoms of Infection
4m:8s
Video
9.
Removing Malware
5m:0s
Video
10.
Preventing Malware
5m:47s
Video
11.
Tools and Methods for Malware
10m:8s
Video
12.
Checkpoint: Malware
Quiz
18 -
Social Engineering
#
Lesson
Duration
Type
1.
Social Engineering
3m:12s
Video
2.
Phishing Attacks
8m:6s
Video
3.
Anti-phishing Training
5m:15s
Video
4.
Spam
2m:56s
Video
5.
Impersonation
4m:4s
Video
6.
Pretexting
4m:7s
Video
7.
Social Engineering Attacks
4m:18s
Video
8.
Evil Twin
4m:39s
Video
9.
Software Firewalls
4m:13s
Video
10.
Using Software Firewalls
6m:29s
Video
11.
User Education
4m:40s
Video
12.
Checkpoint: Social Engineering
Quiz
19 -
Security Controls
#
Lesson
Duration
Type
1.
Security Controls
5m:48s
Video
2.
Perimeter Defense
5m:56s
Video
3.
Surveillance
7m:4s
Video
4.
Physical Access Controls
13m:23s
Video
5.
Security Principles
11m:17s
Video
6.
Multifactor Authentication
8m:22s
Video
7.
Mobile Device Management
8m:15s
Video
8.
Data Loss Prevention (DLP)
4m:17s
Video
9.
Identify and Access Management (IAM)
6m:52s
Video
10.
Privileged Access Management (PAM)
3m:5s
Video
11.
SAML and SSO
4m:51s
Video
12.
Directory Services
3m:59s
Video
13.
Checkpoint: Security Controls
Quiz
20 -
Wireless Security
#
Lesson
Duration
Type
1.
Wireless Security
2m:38s
Video
2.
Wireless Encryption
5m:27s
Video
3.
Cracking Wireless Networks
8m:22s
Video
4.
Wireless Authentication
9m:47s
Video
5.
Wireless Network Security
9m:54s
Video
6.
Configuring SOHO Networks
26m:22s
Video
7.
Securing Wireless Networks
13m:40s
Video
8.
Configuring SOHO Firewalls
8m:48s
Video
9.
Checkpoint: Wireless Security
Quiz
21 -
Mobile Device Security
#
Lesson
Duration
Type
1.
Mobile Device Security
1m:40s
Video
2.
Securing Wireless Devices
4m:50s
Video
3.
Mobile Device Unlocking
8m:47s
Video
4.
Mobile Malware
6m:11s
Video
5.
Mobile Device Theft
3m:2s
Video
6.
Deployment Options
6m:55s
Video
7.
Hardening Mobile Devices
3m:27s
Video
8.
Implementing Mobile Device Security
15m:30s
Video
9.
Checkpoint: Mobile Device Security
Quiz
22 -
Windows Security
#
Lesson
Duration
Type
1.
Windows Security
2m:31s
Video
2.
Login Options
9m:10s
Video
3.
Users and Groups
9m:53s
Video
4.
Encrypting Windows Devices
5m:44s
Video
5.
File Permissions
7m:40s
Video
6.
Lab: Configure File Storage
Lab
7.
Microsoft Defender Antivirus
7m:6s
Video
8.
Microsoft Defender Firewall
8m:25s
Video
9.
Active Directory Security
8m:55s
Video
10.
Lab: Manage Domain Accounts
Lab
11.
Lab: Configure Domain Account Security
Lab
12.
Checkpoint: Windows Security
Quiz
23 -
Securing Workstations
#
Lesson
Duration
Type
1.
Securing Workstations
3m:2s
Video
2.
Account Management
14m:1s
Video
3.
Disabling Unused Services
5m:30s
Video
4.
AutoRun and AutoPlay
5m:6s
Video
5.
Password Best Practices
10m:30s
Video
6.
Encryption Best Practices
7m:22s
Video
7.
End-user Best Practices
6m:44s
Video
8.
Data Destruction
4m:56s
Video
9.
Data Destruction Methods
12m:20s
Video
10.
Lab: Analyze Workstation Security Settings
Lab
11.
Checkpoint: Securing Workstations
Quiz
24 -
Securing Web Browsers
#
Lesson
Duration
Type
1.
Securing Web Browsers
3m:11s
Video
2.
Web Browser Installation
7m:20s
Video
3.
Extensions and Plug-ins
10m:25s
Video
4.
Password Managers
10m:29s
Video
5.
Encrypted Browsing
4m:59s
Video
6.
Private Browsing
5m:58s
Video
7.
Pop-up and Ad Blockers
6m:57s
Video
8.
Cache and History Clearing
5m:26s
Video
9.
Profile Synchronization
4m:36s
Video
10.
Secure DNS and Proxies
4m:38s
Video
11.
Lab: Configure Browser Security
Lab
12.
Checkpoint: Securing Web Browsers
Quiz
25 -
Supporting Network Operations
#
Lesson
Duration
Type
1.
Supporting Network Operations
2m:59s
Video
2.
Ticketing System
18m:31s
Video
3.
Using a Ticketing System
5m:18s
Video
4.
Lab: Manage a Support Ticket
Lab
5.
Lab: Resolve Help Desk Tickets
Lab
6.
Lab: Resolve Security Tickets
Lab
7.
Knowledge Base Articles
7m:20s
Video
8.
Asset Management
12m:59s
Video
9.
Change Management
10m:56s
Video
10.
Conducting Change Management
13m:47s
Video
11.
Documentation Types
13m:6s
Video
12.
Service Level Agreement (SLA)
4m:46s
Video
13.
Checkpoint: Supporting Network Operations
Quiz
26 -
Backup, Recovery, and Safety
#
Lesson
Duration
Type
1.
Backup, Recovery, and Safety
3m:17s
Video
2.
Backup and Recovery
11m:5s
Video
3.
Backup Schemes
13m:48s
Video
4.
Lab: Support Backup and Restore Operations
Lab
5.
Redundant Power
6m:3s
Video
6.
Electrical Safety
4m:56s
Video
7.
Component Handling and Storage
5m:45s
Video
8.
HVAC Systems
5m:41s
Video
9.
Proper Handling and Disposal
8m:59s
Video
10.
Personal Safety
10m:58s
Video
11.
Checkpoint: Backup, Recovery, and Safety
Quiz
27 -
Policy and Privacy Concepts
#
Lesson
Duration
Type
1.
Policy and Privacy Concepts
3m:5s
Video
2.
Incident Response Plan
4m:16s
Video
3.
Lab: Resolve Incident Response Tickets
Lab
4.
Chain of Custody
6m:58s
Video
5.
Order of Volatility
6m:28s
Video
6.
Data Collection Procedures
3m:12s
Video
7.
Conduct Disk Imaging
9m:6s
Video
8.
Licensing, EULA, and DRM
11m:45s
Video
9.
Data Classification
2m:47s
Video
10.
Data Retention
6m:52s
Video
11.
PII, PHI, and PCI-DSS
5m:55s
Video
12.
Common Agreements
7m:31s
Video
13.
Checkpoint: Policy and Privacy Concepts
Quiz
28 -
Scripting
#
Lesson
Duration
Type
1.
Scripting
4m:17s
Video
2.
Script File Types
9m:56s
Video
3.
Variables
7m:40s
Video
4.
Loops
5m:18s
Video
5.
Logic Control
4m:30s
Video
6.
Bash Script Example
4m:5s
Video
7.
Automation Scripting
8m:13s
Video
8.
Scripting Considerations
6m:32s
Video
9.
Lab: Implement a Bash Script
Lab
10.
Lab: Implement a PowerShell Script
Lab
11.
Checkpoint: Scripting
Quiz
29 -
Remote Access Support
#
Lesson
Duration
Type
1.
Remote Access Support
3m:11s
Video
2.
Remote Access Protocols
11m:54s
Video
3.
Remote Monitoring and Management (RMM)
6m:58s
Video
4.
Windows Remote Management (WinRM)
4m:45s
Video
5.
SPICE
4m:2s
Video
6.
Other Remote Access Tools
5m:7s
Video
7.
Lab: Provide Remote Support
Lab
8.
Desktop Management Software
3m:10s
Video
9.
Checkpoint: Remote Access Support
Quiz
30 -
Troubleshooting Windows
#
Lesson
Duration
Type
1.
Troubleshooting Windows
1m:48s
Video
2.
Boot Issues
12m:42s
Video
3.
Boot Recovery Tools
5m:40s
Video
4.
Update or Driver Rollback
5m:21s
Video
5.
System Restore
6m:50s
Video
6.
System Reinstall or Reimage
13m:2s
Video
7.
Performance Issues
17m:4s
Video
8.
System Fault Issues
3m:52s
Video
9.
System Instability Issues
7m:2s
Video
10.
Application and Service Issues
10m:40s
Video
11.
Lab: Manage Windows Workstations
Lab
12.
Lab: Support Windows OS
Lab
13.
Lab: Resolve Troubleshooting Tickets
Lab
14.
Checkpoint: Troubleshooting Windows
Quiz
31 -
Troubleshooting Workstation Security
#
Lesson
Duration
Type
1.
Troubleshooting Workstation Security
2m:44s
Video
2.
Malware Removal Process
13m:35s
Video
3.
Infected Browser Symptoms
11m:41s
Video
4.
Alerts and Notifications
3m:44s
Video
5.
OS Update Failures
3m:34s
Video
6.
File System Issues
3m:16s
Video
7.
Checkpoint: Troubleshooting Workstation Security
Quiz
32 -
Troubleshooting Mobile Issues
#
Lesson
Duration
Type
1.
Troubleshooting Mobile Issues
1m:21s
Video
2.
Reseting or Rebooting
6m:8s
Video
3.
Mobile OS Update Failure
5m:26s
Video
4.
Mobile Performance Issues
7m:0s
Video
5.
Mobile App Issues
6m:31s
Video
6.
Mobile Connectivity Issues
9m:46s
Video
7.
Mobile Battery Issues
7m:38s
Video
8.
Screen Autorotation Issues
3m:43s
Video
9.
Checkpoint: Troubleshooting Mobile Issues
Quiz
33 -
Troubleshooting Mobile Security
#
Lesson
Duration
Type
1.
Troubleshooting Mobile Security
1m:24s
Video
2.
Rooting and Jailbreaking
6m:35s
Video
3.
Sideloading Apps
6m:28s
Video
4.
Mobile Malware Symptoms
4m:7s
Video
5.
Unexpected Application Behavior
2m:42s
Video
6.
Leaked Mobile Data
2m:53s
Video
7.
Checkpoint: Troubleshooting Mobile Security
Quiz
34 -
Professionalism
#
Lesson
Duration
Type
1.
Professionalism
5m:31s
Video
2.
Professional Appearance
6m:24s
Video
3.
Respect Other's Time
8m:56s
Video
4.
Proper Communication
15m:12s
Video
5.
Dealing with Private Data
6m:1s
Video
6.
Difficult Situations
6m:32s
Video
7.
Checkpoint: Professionalism
Quiz
35 -
Conclusion
#
Lesson
Duration
Type
1.
Conclusion
11m:38s
Video
2.
Bonus: What's Next?
3m:44s
Video
