CompTIA A+ Core 2 (220-1202) Complete Certification Course

CompTIA A+ is the most recognized certification for IT support roles.The CompTIA A+ Core 2 (220-1202) Certification Course is designed to prepare IT professionals for the CompTIA A+ Core 2 exam, a globally recognized certification for IT support roles. This course covers critical IT fundamentals, including operating systems, security, software troubleshooting, and operational procedures. Certified professionals earn an average salary of $83,798 and gain the expertise needed to start a successful IT career.

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What's Included

The Course

30+ hours of expert-led video training, 12 month access

Study Guide

Official CompTIA A+ (220-1202) study guide

eBook

Official CompTIA eBook

Labs

Hands-on labs to master troubleshooting skills

Practice exams

600+ questions

Who This Course Is For

Help Desk Technicians
IT Support Specialists
System Administrators
Field Service Technicians
Desktop Support Technicians
Network Support Professionals
Aspiring IT Professionals looking to enter the tech industry
Professionals seeking to validate their IT skills with an industry-recognized certification

What You’ll Learn

Install, configure, and maintain Windows, macOS, Linux, and mobile operating systems
Troubleshoot common software, hardware, and network-related issues
Implement cybersecurity best practices, including malware prevention and data protection
Apply effective customer service and communication skills in IT support roles
Understand system administration tasks such as backups, recovery, and change management
Configure security settings for SOHO networks, mobile devices, and cloud applications
Utilize command-line and GUI-based tools for system diagnostics and performance optimization

1 - Introduction Preview

0.4 Hours •6 Lessons

1. Welcome 15m:30sVideo
2. Download your free study guide PDF
3. Exam Tips 3m:43sVideo
4. 100% Pass Guarantee 3m:45sVideo
5. Lab: Explore the VM Lab Environment Lab
6. Checkpoint: Introduction Quiz

2 - Operating System Types

1.2 Hours •11 Lessons

1. Operating System Types 7m:39sVideo
2. Linux 9m:1sVideo
2. Windows 7m:12sVideo
4. Android 3m:58sVideo
5. Chrome OS 5m:29sVideo
6. macOS 3m:3sVideo
7. iOS and iPadOS 4m:11sVideo
8. Exploring Operating Systems 18m:3sVideo
9. Filesystem Types 12m:37sVideo
10. Compatibility Concerns 6m:58sVideo
11. Checkpoint: Operating System Types Quiz

3 - Windows Versions

0.7 Hours •10 Lessons

1. Windows Versions 2m:3sVideo
2. 64-bit vs 32-bit Versions 4m:27sVideo
3. Windows Home 6m:13sVideo
4. Windows Pro 8m:21sVideo
5. Windows Enterprise and Education 5m:59sVideo
6. Windows N 3m:28sVideo
7. Upgrading Windows 4m:57sVideo
8. In-place Upgrade 8m:52sVideo
9. Lab: Configure Desktop Settings Lab
10. Checkpoint: Windows Versions Quiz

4 - Windows Installation

0.8 Hours •12 Lessons

1. Windows Installation 2m:49sVideo
2. Installation Types 8m:23sVideo
3. Upgrade Considerations 6m:34sVideo
4. Product Lifecycle 5m:55sVideo
5. Boot Methods 5m:29sVideo
6. Partitioning Storage Devices 7m:22sVideo
7. Recovery and Reset 4m:38sVideo
8. Using a Recovery Partition 10m:45sVideo
9. Lab: Set Up Windows Workstations Lab
10. Lab: Perform a Remote Network Installation Lab
11. Lab: Support Windows installation and Upgrade Issues Lab
12. Checkpoint: Windows Installation Quiz

5 - Application Configuration

0.9 Hours •9 Lessons

1. Application Configuration 2m:34sVideo
2. Application Requirements 8m:37sVideo
3. Distribution Methods 9m:26sVideo
4. Business Impacts 5m:56sVideo
5. Operational Impacts 3m:14sVideo
6. Device Impacts 3m:27sVideo
7. Network Impacts 3m:33sVideo
8. Installing Applications 19m:39sVideo
9. Checkpoint: Application Configuration Quiz

6 - Windows Networking

0.8 Hours •9 Lessons

1. Windows Networking 4m:36sVideo
2. Wired Connections 8m:7sVideo
3. Wireless Connections 7m:29sVideo
4. WWAN Connections 6m:16sVideo
5. VPN Connections 4m:28sVideo
6. Network Client Configuration 6m:49sVideo
7. Network Locations 8m:36sVideo
8. Proxy Settings 5m:8sVideo
9. Checkpoint: Windows Networking Quiz

7 - Windows Control Panel

1.9 Hours •18 Lessons

1. Windows Control Panel 6m:39sVideo
2. User Accounts 12m:38sVideo
3. Programs and Features 5m:28sVideo
4. Devices and Printers 8m:41sVideo
5. Internet Options 9m:10sVideo
6. Network and Sharing Center 8m:10sVideo
7. Windows Defender Firewall 9m:14sVideo
8. Lab: Manage Network and Security Settings Lab
9. Mail 8m:22sVideo
10. Sound 9m:1sVideo
11. System 11m:33sVideo
12. Device Manager 5m:9sVideo
13. Administrative Tools 3m:25sVideo
14. Indexing Options 4m:26sVideo
15. File Explorer Options 7m:9sVideo
16. Power Options 7m:15sVideo
17. Ease of Access 3m:4sVideo
18. Checkpoint: Windows Control Panel Quiz

8 - Windows Settings

1.0 Hours •13 Lessons

1. Windows Settings 5m:15sVideo
2. Accounts 6m:1sVideo
3. System Settings 7m:26sVideo
4. Update and Security 7m:24sVideo
5. Network and Internet 4m:34sVideo
6. Devices 4m:28sVideo
7. Privacy 5m:36sVideo
8. Time and Language 6m:48sVideo
9. Personalization 7m:12sVideo
10. Apps 6m:37sVideo
11. Lab: Configure Windows Apps Lab
12. Gaming 4m:32sVideo
13. Checkpoint: Windows Settings Quiz

9 - Windows Tools

1.9 Hours •18 Lessons

1. Windows Tools 5m:26sVideo
2. Task Manager 10m:27sVideo
3. Device Manager 7m:49sVideo
4. Disk Management Console 10m:26sVideo
5. Disk Maintenance Tools 8m:46sVideo
6. Task Scheduler 9m:56sVideo
7. Event Viewer 8m:29sVideo
8. Performance Monitor 10m:10sVideo
9. Local Users and Groups 6m:39sVideo
10. Lab: Manage User Accounts Lab
11. Group Policy Editor 9m:58sVideo
12. Certificate Manager 3m:48sVideo
13. System Information 5m:1sVideo
14. Resource Monitor 4m:4sVideo
15. System Configuration 6m:42sVideo
16. Registry Editor 8m:58sVideo
17. Microsoft Management Console 3m:50sVideo
18. Checkpoint: Windows Tools Quiz

10 - Windows Command Line Tools

1.6 Hours •16 Lessons

1. Windows Command Line Tools 8m:13sVideo
2. Using the GUI 10m:35sVideo
3. Using the Command Prompt 10m:27sVideo
4. The whoami Command 4m:50sVideo
5. Navigation Commands 12m:11sVideo
6. Copying Commands 5m:46sVideo
7. Disk Management Commands 10m:49sVideo
8. Shutdown 3m:35sVideo
9. System File Checker 2m:41sVideo
10. Windows Version 2m:50sVideo
11. Network Troubleshooting Commands 16m:22sVideo
12. Name Resolution Commands 6m:4sVideo
13. The netstat Command 5m:36sVideo
14. Group Policy Commands 4m:44sVideo
15. Lab: Resolve Network Troubleshooting Tickets Lab
16. Checkpoint: Windows Command Line Tools Quiz

11 - Windows Shares

0.9 Hours •9 Lessons

1. Windows Shares 3m:21sVideo
2. Workgroups and Domains 7m:54sVideo
3. File Sharing 9m:21sVideo
4. NTFS Permissions 11m:8sVideo
5. Mapping Drives 5m:11sVideo
6. The net Command 8m:44sVideo
7. User Data on Domains 10m:40sVideo
8. Printer Sharing 3m:52sVideo
9. Checkpoint: Windows Shares Quiz

12 - macOS

1.8 Hours •15 Lessons

1. macOS 6m:28sVideo
2. Finder, Dock, and Spotlight 16m:34sVideo
3. Mission Control 4m:40sVideo
4. Terminal 5m:32sVideo
5. Disk Utility 6m:14sVideo
6. FileVault 2m:48sVideo
7. Gestures 8m:22sVideo
8. Keychain 5m:3sVideo
9. iCloud and Apple ID 11m:8sVideo
10. System Preferences 18m:23sVideo
11. Continuity 5m:19sVideo
12. Managing macOS Applications 9m:38sVideo
13. Rapid Security Response 3m:1sVideo
14. Best Practices for macOS 7m:9sVideo
15. Checkpoint: macOS Quiz

13 - Linux

2.0 Hours •21 Lessons

1. Linux 10m:4sVideo
2. Shells and Terminals 3m:48sVideo
3. OS Components 5m:46sVideo
4. Configuration Files 4m:58sVideo
5. Linux Navigation 10m:37sVideo
6. File Management Commands 11m:32sVideo
7. Disk Usage Commands 5m:14sVideo
8. Filesystem Management Commands 4m:17sVideo
9. Text Manipulation 11m:41sVideo
10. Search Commands 6m:25sVideo
11. User Management 9m:36sVideo
12. File Permission Commands 7m:23sVideo
13. Application Management 8m:26sVideo
14. Resource Management Commands 6m:27sVideo
15. Networking Commands 8m:22sVideo
16. Getting Help in Linux 3m:23sVideo
17. Best Practices for Linux 7m:9sVideo
18. Lab: Report Linux Configuration Settings Lab
19. Lab: Manage Linux Apps and Files Lab
20. Lab: Install and Support Linux OS Lab
21. Checkpoint: Linux Quiz

14 - Cloud-based Productivity

0.4 Hours •9 Lessons

1. Cloud-based Productivity 2m:43sVideo
2. Cloud-based Email 4m:16sVideo
3. Cloud-based Storage 3m:18sVideo
4. Cloud-based Office Suites 3m:50sVideo
5. Cloud-based Videoconferencing 3m:29sVideo
6. Cloud-based Instant Messaging 3m:5sVideo
7. Identity Synchronization 3m:15sVideo
8. Cloud-based Licensing Agreements 2m:46sVideo
9. Checkpoint: Cloud-based Productivity Quiz

15 - Artificial Intelligence (AI)

0.3 Hours •6 Lessons

1. Artificial Intelligence (AI) 2m:44sVideo
2. Application Integration of AI 2m:10sVideo
3. AI Policies 5m:33sVideo
4. Limitations of AI 3m:51sVideo
5. Public vs Private AI Usage 4m:35sVideo
6. Checkpoint: Artificial Intelligence (AI) Quiz

16 - Threats and Vulnerabilities

1.1 Hours •13 Lessons

1. Threats and Vulnerabilities 13m:44sVideo
2. CIA Triad 6m:48sVideo
3. Vulnerabilities 8m:24sVideo
4. Zero-day Attack 5m:0sVideo
5. DoS and DDoS 5m:36sVideo
6. Spoofing 4m:15sVideo
7. On-path Attack 1m:53sVideo
8. SQL Injection 6m:3sVideo
9. XSS and XSRF 3m:1sVideo
10. Password Cracking 8m:5sVideo
11. Insider Threat 3m:9sVideo
12. Supply Chain Attacks 6m:16sVideo
13. Checkpoint: Threats and Vulnerabilities Quiz

17 - Malware

0.9 Hours •12 Lessons

1. Malware 3m:5sVideo
2. Viruses, Worms, and Trojans 11m:18sVideo
3. Malware Exploitation Techniques 4m:59sVideo
4. Ransomware 2m:28sVideo
5. Spyware 4m:38sVideo
6. Rootkits 3m:28sVideo
7. Botnets and Zombies 3m:28sVideo
8. Symptoms of Infection 4m:8sVideo
9. Removing Malware 5m:0sVideo
10. Preventing Malware 5m:47sVideo
11. Tools and Methods for Malware 10m:8sVideo
12. Checkpoint: Malware Quiz

18 - Social Engineering

0.8 Hours •12 Lessons

1. Social Engineering 3m:12sVideo
2. Phishing Attacks 8m:6sVideo
3. Anti-phishing Training 5m:15sVideo
4. Spam 2m:56sVideo
5. Impersonation 4m:4sVideo
6. Pretexting 4m:7sVideo
7. Social Engineering Attacks 4m:18sVideo
8. Evil Twin 4m:39sVideo
9. Software Firewalls 4m:13sVideo
10. Using Software Firewalls 6m:29sVideo
11. User Education 4m:40sVideo
12. Checkpoint: Social Engineering Quiz

19 - Security Controls

1.3 Hours •13 Lessons

1. Security Controls 5m:48sVideo
2. Perimeter Defense 5m:56sVideo
3. Surveillance 7m:4sVideo
4. Physical Access Controls 13m:23sVideo
5. Security Principles 11m:17sVideo
6. Multifactor Authentication 8m:22sVideo
7. Mobile Device Management 8m:15sVideo
8. Data Loss Prevention (DLP) 4m:17sVideo
9. Identify and Access Management (IAM) 6m:52sVideo
10. Privileged Access Management (PAM) 3m:5sVideo
11. SAML and SSO 4m:51sVideo
12. Directory Services 3m:59sVideo
13. Checkpoint: Security Controls Quiz

20 - Wireless Security

1.3 Hours •9 Lessons

1. Wireless Security 2m:38sVideo
2. Wireless Encryption 5m:27sVideo
3. Cracking Wireless Networks 8m:22sVideo
4. Wireless Authentication 9m:47sVideo
5. Wireless Network Security 9m:54sVideo
6. Configuring SOHO Networks 26m:22sVideo
7. Securing Wireless Networks 13m:40sVideo
8. Configuring SOHO Firewalls 8m:48sVideo
9. Checkpoint: Wireless Security Quiz

21 - Mobile Device Security

0.8 Hours •9 Lessons

1. Mobile Device Security 1m:40sVideo
2. Securing Wireless Devices 4m:50sVideo
3. Mobile Device Unlocking 8m:47sVideo
4. Mobile Malware 6m:11sVideo
5. Mobile Device Theft 3m:2sVideo
6. Deployment Options 6m:55sVideo
7. Hardening Mobile Devices 3m:27sVideo
8. Implementing Mobile Device Security 15m:30sVideo
9. Checkpoint: Mobile Device Security Quiz

22 - Windows Security

0.9 Hours •12 Lessons

1. Windows Security 2m:31sVideo
2. Login Options 9m:10sVideo
3. Users and Groups 9m:53sVideo
4. Encrypting Windows Devices 5m:44sVideo
5. File Permissions 7m:40sVideo
6. Lab: Configure File Storage Lab
7. Microsoft Defender Antivirus 7m:6sVideo
8. Microsoft Defender Firewall 8m:25sVideo
9. Active Directory Security 8m:55sVideo
10. Lab: Manage Domain Accounts Lab
11. Lab: Configure Domain Account Security Lab
12. Checkpoint: Windows Security Quiz

23 - Securing Workstations

1.1 Hours •11 Lessons

1. Securing Workstations 3m:2sVideo
2. Account Management 14m:1sVideo
3. Disabling Unused Services 5m:30sVideo
4. AutoRun and AutoPlay 5m:6sVideo
5. Password Best Practices 10m:30sVideo
6. Encryption Best Practices 7m:22sVideo
7. End-user Best Practices 6m:44sVideo
8. Data Destruction 4m:56sVideo
9. Data Destruction Methods 12m:20sVideo
10. Lab: Analyze Workstation Security Settings Lab
11. Checkpoint: Securing Workstations Quiz

24 - Securing Web Browsers

1.0 Hours •12 Lessons

1. Securing Web Browsers 3m:11sVideo
2. Web Browser Installation 7m:20sVideo
3. Extensions and Plug-ins 10m:25sVideo
4. Password Managers 10m:29sVideo
5. Encrypted Browsing 4m:59sVideo
6. Private Browsing 5m:58sVideo
7. Pop-up and Ad Blockers 6m:57sVideo
8. Cache and History Clearing 5m:26sVideo
9. Profile Synchronization 4m:36sVideo
10. Secure DNS and Proxies 4m:38sVideo
11. Lab: Configure Browser Security Lab
12. Checkpoint: Securing Web Browsers Quiz

25 - Supporting Network Operations

1.4 Hours •13 Lessons

1. Supporting Network Operations 2m:59sVideo
2. Ticketing System 18m:31sVideo
3. Using a Ticketing System 5m:18sVideo
4. Lab: Manage a Support Ticket Lab
5. Lab: Resolve Help Desk Tickets Lab
6. Lab: Resolve Security Tickets Lab
7. Knowledge Base Articles 7m:20sVideo
8. Asset Management 12m:59sVideo
9. Change Management 10m:56sVideo
10. Conducting Change Management 13m:47sVideo
11. Documentation Types 13m:6sVideo
12. Service Level Agreement (SLA) 4m:46sVideo
13. Checkpoint: Supporting Network Operations Quiz

26 - Backup, Recovery, and Safety

1.1 Hours •11 Lessons

1. Backup, Recovery, and Safety 3m:17sVideo
2. Backup and Recovery 11m:5sVideo
3. Backup Schemes 13m:48sVideo
4. Lab: Support Backup and Restore Operations Lab
5. Redundant Power 6m:3sVideo
6. Electrical Safety 4m:56sVideo
7. Component Handling and Storage 5m:45sVideo
8. HVAC Systems 5m:41sVideo
9. Proper Handling and Disposal 8m:59sVideo
10. Personal Safety 10m:58sVideo
11. Checkpoint: Backup, Recovery, and Safety Quiz

27 - Policy and Privacy Concepts

1.0 Hours •13 Lessons

1. Policy and Privacy Concepts 3m:5sVideo
2. Incident Response Plan 4m:16sVideo
3. Lab: Resolve Incident Response Tickets Lab
4. Chain of Custody 6m:58sVideo
5. Order of Volatility 6m:28sVideo
6. Data Collection Procedures 3m:12sVideo
7. Conduct Disk Imaging 9m:6sVideo
8. Licensing, EULA, and DRM 11m:45sVideo
9. Data Classification 2m:47sVideo
10. Data Retention 6m:52sVideo
11. PII, PHI, and PCI-DSS 5m:55sVideo
12. Common Agreements 7m:31sVideo
13. Checkpoint: Policy and Privacy Concepts Quiz

28 - Scripting

0.8 Hours •11 Lessons

1. Scripting 4m:17sVideo
2. Script File Types 9m:56sVideo
3. Variables 7m:40sVideo
4. Loops 5m:18sVideo
5. Logic Control 4m:30sVideo
6. Bash Script Example 4m:5sVideo
7. Automation Scripting 8m:13sVideo
8. Scripting Considerations 6m:32sVideo
9. Lab: Implement a Bash Script Lab
10. Lab: Implement a PowerShell Script Lab
11. Checkpoint: Scripting Quiz

29 - Remote Access Support

0.6 Hours •9 Lessons

1. Remote Access Support 3m:11sVideo
2. Remote Access Protocols 11m:54sVideo
3. Remote Monitoring and Management (RMM) 6m:58sVideo
4. Windows Remote Management (WinRM) 4m:45sVideo
5. SPICE 4m:2sVideo
6. Other Remote Access Tools 5m:7sVideo
7. Lab: Provide Remote Support Lab
8. Desktop Management Software 3m:10sVideo
9. Checkpoint: Remote Access Support Quiz

30 - Troubleshooting Windows

1.3 Hours •14 Lessons

1. Troubleshooting Windows 1m:48sVideo
2. Boot Issues 12m:42sVideo
3. Boot Recovery Tools 5m:40sVideo
4. Update or Driver Rollback 5m:21sVideo
5. System Restore 6m:50sVideo
6. System Reinstall or Reimage 13m:2sVideo
7. Performance Issues 17m:4sVideo
8. System Fault Issues 3m:52sVideo
9. System Instability Issues 7m:2sVideo
10. Application and Service Issues 10m:40sVideo
11. Lab: Manage Windows Workstations Lab
12. Lab: Support Windows OS Lab
13. Lab: Resolve Troubleshooting Tickets Lab
14. Checkpoint: Troubleshooting Windows Quiz

31 - Troubleshooting Workstation Security

0.6 Hours •7 Lessons

1. Troubleshooting Workstation Security 2m:44sVideo
2. Malware Removal Process 13m:35sVideo
3. Infected Browser Symptoms 11m:41sVideo
4. Alerts and Notifications 3m:44sVideo
5. OS Update Failures 3m:34sVideo
6. File System Issues 3m:16sVideo
7. Checkpoint: Troubleshooting Workstation Security Quiz

32 - Troubleshooting Mobile Issues

0.7 Hours •9 Lessons

1. Troubleshooting Mobile Issues 1m:21sVideo
2. Reseting or Rebooting 6m:8sVideo
3. Mobile OS Update Failure 5m:26sVideo
4. Mobile Performance Issues 7m:0sVideo
5. Mobile App Issues 6m:31sVideo
6. Mobile Connectivity Issues 9m:46sVideo
7. Mobile Battery Issues 7m:38sVideo
8. Screen Autorotation Issues 3m:43sVideo
9. Checkpoint: Troubleshooting Mobile Issues Quiz

33 - Troubleshooting Mobile Security

0.4 Hours •7 Lessons

1. Troubleshooting Mobile Security 1m:24sVideo
2. Rooting and Jailbreaking 6m:35sVideo
3. Sideloading Apps 6m:28sVideo
4. Mobile Malware Symptoms 4m:7sVideo
5. Unexpected Application Behavior 2m:42sVideo
6. Leaked Mobile Data 2m:53sVideo
7. Checkpoint: Troubleshooting Mobile Security Quiz

34 - Professionalism

0.8 Hours •7 Lessons

1. Professionalism 5m:31sVideo
2. Professional Appearance 6m:24sVideo
3. Respect Other's Time 8m:56sVideo
4. Proper Communication 15m:12sVideo
5. Dealing with Private Data 6m:1sVideo
6. Difficult Situations 6m:32sVideo
7. Checkpoint: Professionalism Quiz

35 - Conclusion

0.2 Hours •2 Lessons

1. Conclusion 11m:38sVideo
2. Bonus: What's Next? 3m:44sVideo

CompTIA A+ Core 2 (220-1202) Complete Certification Course

What's Included

Course Curriculum