
Modules
1 -
Introduction to ITIL
#
Lesson
Duration
Type
1.
Introduction to ITIL
6m:39s
Video
2.
Download your free study guide
PDF
3.
Important Message About the Course
3m:52s
Video
4.
Exam Fundamentals
6m:23s
Video
5.
Industry 5.0
4m:40s
Video
6.
The ITIL Framework
6m:17s
Video
7.
Service Organizations
4m:37s
Video
8.
Checkpoint: Introduction to ITIL
Quiz
2 -
Value Co-creation
#
Lesson
Duration
Type
1.
Value Co-creation
3m:31s
Video
2.
Service Value
5m:33s
Video
3.
Outcomes
4m:56s
Video
4.
Costs
4m:57s
Video
5.
Risks
3m:51s
Video
6.
Utility and Warranty
4m:18s
Video
7.
Experience
4m:26s
Video
8.
Sustainability
4m:32s
Video
9.
Feedback
4m:54s
Video
10.
Applying Value Co-Creation
4m:58s
Video
11.
Checkpoint: Value Co-creation
Quiz
3 -
Product and Service Management
#
Lesson
Duration
Type
1.
Product and Service Management
2m:49s
Video
2.
Products
5m:31s
Video
3.
Services
6m:37s
Video
4.
Service Interactions
5m:37s
Video
5.
Improving Products and Services
5m:48s
Video
6.
Product and Service Management Lifecycle
6m:12s
Video
7.
Applying Product and Service Management
6m:2s
Video
8.
Checkpoint: Product and Service Management
Quiz
4 -
Service Relationships
#
Lesson
Duration
Type
1.
Service Relationships
3m:32s
Video
2.
Service Provider
4m:15s
Video
3.
Service Consumer
3m:34s
Video
4.
Product Vendor
4m:15s
Video
5.
Types of Service Relationships
5m:33s
Video
6.
Service Journey
6m:39s
Video
7.
Service Quality
4m:59s
Video
8.
Service Level
4m:20s
Video
9.
Service Level Agreement (SLA)
5m:11s
Video
10.
Applying Service Relationships
7m:33s
Video
11.
Checkpoint: Service Relationships
Quiz
5 -
Four Dimensions
#
Lesson
Duration
Type
1.
Four Dimensions
3m:11s
Video
2.
Organizations and People
6m:41s
Video
3.
Value Streams and Processes
5m:3s
Video
4.
Information and Technology
5m:1s
Video
5.
Partners and Suppliers
4m:55s
Video
6.
PESTLE
4m:15s
Video
7.
Applying the Four Dimensions
5m:19s
Video
8.
Checkpoint: Four Dimensions
Quiz
6 -
Service Value System (SVS)
#
Lesson
Duration
Type
1.
Service Value System (SVS)
3m:6s
Video
2.
Opportunity - Demand and Value
5m:36s
Video
3.
Guiding Principles (Overview)
4m:40s
Video
4.
Governance
4m:35s
Video
5.
Governance Patterns
6m:40s
Video
6.
Value Chain (Overview)
4m:7s
Video
7.
Management Practices (Overview)
5m:5s
Video
8.
Continual Improvement (Overview)
5m:43s
Video
9.
Applying the Service Value System (SVS)
7m:12s
Video
10.
Checkpoint: Service Value System (SVS)
Quiz
7 -
Guiding Principles
#
Lesson
Duration
Type
1.
Guiding Principles
3m:30s
Video
2.
Guiding Principle 1: Focus on Value
6m:13s
Video
3.
Guiding Principle 2: Start Where You Are
5m:5s
Video
4.
Guiding Principle 3: Progress Iteratively with Feedback
5m:6s
Video
5.
Guiding Principle 4: Collaborate and Promote Visibility
5m:52s
Video
6.
Guiding Principle 5: Think and Work Holistically
6m:4s
Video
7.
Guiding Principle 6: Keep It Simple and Practical
6m:1s
Video
8.
Guiding Principle 7: Optimize and Automate
6m:16s
Video
9.
Applying the Guiding Principles
7m:15s
Video
10.
Checkpoint: Guiding Principles
Quiz
8 -
Value Chain
#
Lesson
Duration
Type
1.
Value Chain
2m:51s
Video
2.
Activity 1: Discover
5m:50s
Video
3.
Activity 2: Design
7m:4s
Video
4.
Activity 3: Acquire
6m:0s
Video
5.
Activity 4: Build
6m:37s
Video
6.
Activity 5: Transition
7m:36s
Video
7.
Activity 6: Operate
7m:52s
Video
8.
Activity 7: Deliver
5m:52s
Video
9.
Acitvity 8: Support
7m:54s
Video
10.
Operating Models
5m:7s
Video
11.
Applying the Value Chain
7m:56s
Video
12.
Checkpoint: Value Chain
Quiz
9 -
Management Practices
#
Lesson
Duration
Type
1.
Management Practices
5m:2s
Video
2.
Product and Service Management Practices
8m:13s
Video
3.
General Management Practices
5m:47s
Video
4.
ITIL Practice Guides
5m:44s
Video
5.
Guide to Transformation
9m:42s
Video
6.
Applying Management Practices
5m:7s
Video
7.
Checkpoint: Management Practices
Quiz
10 -
Continual Improvement
#
Lesson
Duration
Type
1.
Continual Improvement
2m:36s
Video
2.
Continual Improvement Model
4m:1s
Video
3.
Step 1: What is the Vision?
3m:9s
Video
4.
Step 2: Where are We Now?
3m:45s
Video
5.
Step 3: Where Do We Want to Be?
4m:44s
Video
6.
Step 4: How Do We Get There?
3m:53s
Video
7.
Step 5: Take Action
3m:27s
Video
8.
Step 6: Are We Getting There?
2m:51s
Video
9.
Step 7: How Do We Keep the Improvements Relevant?
3m:44s
Video
10.
Applying Continual Improvement
5m:4s
Video
11.
Checkpoint: Continual Improvement
Quiz
11 -
Value Streams
#
Lesson
Duration
Type
1.
Value Streams
3m:19s
Video
2.
Enabling Value Streams
4m:45s
Video
3.
Value Stream Mapping
4m:57s
Video
4.
Value Stream Management
4m:23s
Video
5.
Applying Value Streams
5m:13s
Video
6.
Checkpoint: Value Streams
Quiz
12 -
AI - DevOps and PRINCE2
#
Lesson
Duration
Type
1.
AI - DevOps and PRINCE2
3m:36s
Video
2.
Artificial Intelligence Fundamentals
4m:21s
Video
3.
AI in the Product and Service Lifecycle
5m:4s
Video
4.
AI-Driven Automation
5m:13s
Video
5.
AI Governance
5m:24s
Video
6.
ITIL and DevOps
5m:14s
Video
7.
ITIL and PRINCE2
4m:45s
Video
8.
Applying AI - DevOps and PRINCE2
6m:22s
Video
9.
Checkpoint: AI - DevOps and PRINCE2
Quiz
13 -
Putting It All Together
#
Lesson
Duration
Type
1.
Putting It All Together
7m:36s
Video
2.
Continuing Your Journey
5m:25s
Video
3.
ITIL Practices
2m:40s
Video
4.
Conclusion
7m:26s
Video
5.
Practice Exams
Exam
