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Dion Training provides an incredible experience. I have been learning from Jason for 3 years now and I have found him very knowledgeable. All the topics he covered are connected with real life examples and this makes learning more interesting. All I did was watch his training videos and complete the assessments.

— Vinay K.

I recently passed my certification exam on the first attempt, thanks to Dion Training. The course was comprehensive, well-structured, and easy to follow. The practice exams and study materials were especially helpful.

— Fred J.

I have now taken a few courses with you. I am super excited to say I have just clicked with your training.  I will recommend Dion Training to everyone that is getting ready for a cert.  You guys are the best.

— Timothy P.

I would definitely recommend Dion Training as an excellent resource for training and certification. Great training, great delivery, great value combine to provide the best outcome.

— Nicholas M.

Great course! It made the content easy to consume and I felt very prepared for the certification exam after completing the sessions and practice tests. I highly recommend this to others.

— Rebecca F.

Started the course on Monday, finished Tuesday morning, completed the practice exams provided a few times and then achieved 95% in the official People Cert exam on Wednesday morning. Great course material. The cadence is perfect.

— Paul R.

ITIL 5 Foundation (Course+Voucher)

ITIL 5 Foundation (Course+Voucher)

Regular price $699.00 USD
Regular price $1,029.00 USD Sale price $699.00 USD
32% OFF Sold out
Type:

Ready to Elevate Your IT Service Management Career?

Modern organizations demand professionals who understand how to deliver value through digital services. ITIL® 5 Foundation gives you the language, structure, and confidence to lead that effort.

Who This Course Is For

  • Beginners aspiring to enter the service management industry
  • Professionals seeking to understand IT and digital service delivery
  • Individuals employed in organizations that have adopted ITIL

What’s Included

  • Comprehensive video training led by industry experts
  • Exam voucher
  • Complimentary access to ITIL Practice courses
  • In-depth study guide covering all exam objectives
  • Practice exams – 240+ questions designed to mirror the real test
  • 12 months of access to course materials

What You’ll Learn

  • Core ITIL terminology and foundational concepts
  • The ITIL Four Dimensions of Product and Service Management
  • The ITIL Product and Service Lifecycle
  • The ITIL Value System (ITIL VS)
  • Value stream identification and management
  • The role of AI and other complementary frameworks like DevOps and PRINCE2

ITIL® 5 vs. ITIL® 4: What’s Changed?

  • Built for the Digital Era: Designed for managing any digital product or service — not just IT.
  • Beyond IT Departments: Empowers teams across the entire business to deliver value.
  • Modern Lifecycle Approach: Connects product and service management into one streamlined model.
  • AI-Enabled by Design: Introduces practical guidance for working in AI-driven environments.
  • Future-Focused: Helps professionals confidently adapt to evolving technology, customer expectations, and business demands.

Why Choose Dion Training?

  • Save $300 versus buying training from competitors
  • Learn from ITIL-certified experts with real-world experience
  • Comprehensive study materials aligned with ITIL 5 certification objectives
  • 60-Day Pass Guarantee – Pass your exam or we pay for your retake
  • Official PeopleCert-accredited ITIL training provider
  • Community Support
  • 2 Million+ Served
  • 4.6+ Review Rating
  • 50+ Years Experience

Dion Training provides an incredible experience. I have been learning from Jason for 3 years now and I have found him very knowledgeable. All the topics he covered are connected with real life examples and this makes learning more interesting. All I did was watch his training videos and complete the assessments.

— Vinay K.

I recently passed my certification exam on the first attempt, thanks to Dion Training. The course was comprehensive, well-structured, and easy to follow. The practice exams and study materials were especially helpful.

— Fred J.

I have now taken a few courses with you. I am super excited to say I have just clicked with your training.  I will recommend Dion Training to everyone that is getting ready for a cert.  You guys are the best.

— Timothy P.

I would definitely recommend Dion Training as an excellent resource for training and certification. Great training, great delivery, great value combine to provide the best outcome.

— Nicholas M.

Great course! It made the content easy to consume and I felt very prepared for the certification exam after completing the sessions and practice tests. I highly recommend this to others.

— Rebecca F.

Started the course on Monday, finished Tuesday morning, completed the practice exams provided a few times and then achieved 95% in the official People Cert exam on Wednesday morning. Great course material. The cadence is perfect.

— Paul R.

View full details
Modules
1 - Introduction to ITIL
Toggle chapter
#
Lesson
Duration
Type
1.
Introduction to ITIL
6m:39s
Video Video
2.
Download your free study guide
PDF PDF
3.
Important Message About the Course
3m:52s
Video Video
4.
Exam Fundamentals
6m:23s
Video Video
5.
Industry 5.0
4m:40s
Video Video
6.
The ITIL Framework
6m:17s
Video Video
7.
Service Organizations
4m:37s
Video Video
8.
Checkpoint: Introduction to ITIL
Quiz Quiz
2 - Value Co-creation
Toggle chapter
#
Lesson
Duration
Type
1.
Value Co-creation
3m:31s
Video Video
2.
Service Value
5m:33s
Video Video
3.
Outcomes
4m:56s
Video Video
4.
Costs
4m:57s
Video Video
5.
Risks
3m:51s
Video Video
6.
Utility and Warranty
4m:18s
Video Video
7.
Experience
4m:26s
Video Video
8.
Sustainability
4m:32s
Video Video
9.
Feedback
4m:54s
Video Video
10.
Applying Value Co-Creation
4m:58s
Video Video
11.
Checkpoint: Value Co-creation
Quiz Quiz
3 - Product and Service Management
Toggle chapter
#
Lesson
Duration
Type
1.
Product and Service Management
2m:49s
Video Video
2.
Products
5m:31s
Video Video
3.
Services
6m:37s
Video Video
4.
Service Interactions
5m:37s
Video Video
5.
Improving Products and Services
5m:48s
Video Video
6.
Product and Service Management Lifecycle
6m:12s
Video Video
7.
Applying Product and Service Management
6m:2s
Video Video
8.
Checkpoint: Product and Service Management
Quiz Quiz
4 - Service Relationships
Toggle chapter
#
Lesson
Duration
Type
1.
Service Relationships
3m:32s
Video Video
2.
Service Provider
4m:15s
Video Video
3.
Service Consumer
3m:34s
Video Video
4.
Product Vendor
4m:15s
Video Video
5.
Types of Service Relationships
5m:33s
Video Video
6.
Service Journey
6m:39s
Video Video
7.
Service Quality
4m:59s
Video Video
8.
Service Level
4m:20s
Video Video
9.
Service Level Agreement (SLA)
5m:11s
Video Video
10.
Applying Service Relationships
7m:33s
Video Video
11.
Checkpoint: Service Relationships
Quiz Quiz
5 - Four Dimensions
Toggle chapter
#
Lesson
Duration
Type
1.
Four Dimensions
3m:11s
Video Video
2.
Organizations and People
6m:41s
Video Video
3.
Value Streams and Processes
5m:3s
Video Video
4.
Information and Technology
5m:1s
Video Video
5.
Partners and Suppliers
4m:55s
Video Video
6.
PESTLE
4m:15s
Video Video
7.
Applying the Four Dimensions
5m:19s
Video Video
8.
Checkpoint: Four Dimensions
Quiz Quiz
6 - Service Value System (SVS)
Toggle chapter
#
Lesson
Duration
Type
1.
Service Value System (SVS)
3m:6s
Video Video
2.
Opportunity - Demand and Value
5m:36s
Video Video
3.
Guiding Principles (Overview)
4m:40s
Video Video
4.
Governance
4m:35s
Video Video
5.
Governance Patterns
6m:40s
Video Video
6.
Value Chain (Overview)
4m:7s
Video Video
7.
Management Practices (Overview)
5m:5s
Video Video
8.
Continual Improvement (Overview)
5m:43s
Video Video
9.
Applying the Service Value System (SVS)
7m:12s
Video Video
10.
Checkpoint: Service Value System (SVS)
Quiz Quiz
7 - Guiding Principles
Toggle chapter
#
Lesson
Duration
Type
1.
Guiding Principles
3m:30s
Video Video
2.
Guiding Principle 1: Focus on Value
6m:13s
Video Video
3.
Guiding Principle 2: Start Where You Are
5m:5s
Video Video
4.
Guiding Principle 3: Progress Iteratively with Feedback
5m:6s
Video Video
5.
Guiding Principle 4: Collaborate and Promote Visibility
5m:52s
Video Video
6.
Guiding Principle 5: Think and Work Holistically
6m:4s
Video Video
7.
Guiding Principle 6: Keep It Simple and Practical
6m:1s
Video Video
8.
Guiding Principle 7: Optimize and Automate
6m:16s
Video Video
9.
Applying the Guiding Principles
7m:15s
Video Video
10.
Checkpoint: Guiding Principles
Quiz Quiz
8 - Value Chain
Toggle chapter
#
Lesson
Duration
Type
1.
Value Chain
2m:51s
Video Video
2.
Activity 1: Discover
5m:50s
Video Video
3.
Activity 2: Design
7m:4s
Video Video
4.
Activity 3: Acquire
6m:0s
Video Video
5.
Activity 4: Build
6m:37s
Video Video
6.
Activity 5: Transition
7m:36s
Video Video
7.
Activity 6: Operate
7m:52s
Video Video
8.
Activity 7: Deliver
5m:52s
Video Video
9.
Acitvity 8: Support
7m:54s
Video Video
10.
Operating Models
5m:7s
Video Video
11.
Applying the Value Chain
7m:56s
Video Video
12.
Checkpoint: Value Chain
Quiz Quiz
9 - Management Practices
Toggle chapter
#
Lesson
Duration
Type
1.
Management Practices
5m:2s
Video Video
2.
Product and Service Management Practices
8m:13s
Video Video
3.
General Management Practices
5m:47s
Video Video
4.
ITIL Practice Guides
5m:44s
Video Video
5.
Guide to Transformation
9m:42s
Video Video
6.
Applying Management Practices
5m:7s
Video Video
7.
Checkpoint: Management Practices
Quiz Quiz
10 - Continual Improvement
Toggle chapter
#
Lesson
Duration
Type
1.
Continual Improvement
2m:36s
Video Video
2.
Continual Improvement Model
4m:1s
Video Video
3.
Step 1: What is the Vision?
3m:9s
Video Video
4.
Step 2: Where are We Now?
3m:45s
Video Video
5.
Step 3: Where Do We Want to Be?
4m:44s
Video Video
6.
Step 4: How Do We Get There?
3m:53s
Video Video
7.
Step 5: Take Action
3m:27s
Video Video
8.
Step 6: Are We Getting There?
2m:51s
Video Video
9.
Step 7: How Do We Keep the Improvements Relevant?
3m:44s
Video Video
10.
Applying Continual Improvement
5m:4s
Video Video
11.
Checkpoint: Continual Improvement
Quiz Quiz
11 - Value Streams
Toggle chapter
#
Lesson
Duration
Type
1.
Value Streams
3m:19s
Video Video
2.
Enabling Value Streams
4m:45s
Video Video
3.
Value Stream Mapping
4m:57s
Video Video
4.
Value Stream Management
4m:23s
Video Video
5.
Applying Value Streams
5m:13s
Video Video
6.
Checkpoint: Value Streams
Quiz Quiz
12 - AI - DevOps and PRINCE2
Toggle chapter
#
Lesson
Duration
Type
1.
AI - DevOps and PRINCE2
3m:36s
Video Video
2.
Artificial Intelligence Fundamentals
4m:21s
Video Video
3.
AI in the Product and Service Lifecycle
5m:4s
Video Video
4.
AI-Driven Automation
5m:13s
Video Video
5.
AI Governance
5m:24s
Video Video
6.
ITIL and DevOps
5m:14s
Video Video
7.
ITIL and PRINCE2
4m:45s
Video Video
8.
Applying AI - DevOps and PRINCE2
6m:22s
Video Video
9.
Checkpoint: AI - DevOps and PRINCE2
Quiz Quiz
13 - Putting It All Together
Toggle chapter
#
Lesson
Duration
Type
1.
Putting It All Together
7m:36s
Video Video
2.
Continuing Your Journey
5m:25s
Video Video
3.
ITIL Practices
2m:40s
Video Video
4.
Conclusion
7m:26s
Video Video
5.
Practice Exams
Quiz Exam

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