ITIL 5 Foundation (Course+Voucher)

ITIL 5 Foundation (Course+Voucher)

Modern organizations demand professionals who understand how to deliver value through digital services. ITIL® 5 Foundation gives you the language, structure, and confidence to lead that effort.

Who This Course Is For
  • Beginners aspiring to enter the service management industry
  • Professionals seeking to understand IT and digital service delivery
  • Individuals employed in organizations that have adopted ITIL
What’s Included
  • Comprehensive video training led by industry experts
  • Exam voucher
  • Complimentary access to ITIL Practice courses
  • In-depth study guide covering all exam objectives
  • Practice exams – 240+ questions designed to mirror the real test
  • 12 months of access to course materials
What You’ll Learn
  • Core ITIL terminology and foundational concepts
  • The ITIL Four Dimensions of Product and Service Management
  • The ITIL Product and Service Lifecycle
  • The ITIL Value System (ITIL VS)
  • Value stream identification and management
  • The role of AI and other complementary frameworks like DevOps and PRINCE2
Course and Voucher $699USD $1,029
4.6+ Review Rating
2 Million+ Served
Community Support
50+ Years Experience

Modules

1 -Introduction to ITIL
  • Introduction to ITIL6m:39s
  • Download your free study guide
  • Important Message About the Course3m:52s
  • Exam Fundamentals6m:23s
  • Industry 5.04m:40s
  • The ITIL Framework6m:17s
  • Service Organizations4m:37s
  • Checkpoint: Introduction to ITIL
2 -Value Co-creation
  • Value Co-creation3m:31s
  • Service Value5m:33s
  • Outcomes4m:56s
  • Costs4m:57s
  • Risks3m:51s
  • Utility and Warranty4m:18s
  • Experience4m:26s
  • Sustainability4m:32s
  • Feedback4m:54s
  • Applying Value Co-Creation4m:58s
  • Checkpoint: Value Co-creation
3 -Product and Service Management
  • Product and Service Management2m:49s
  • Products5m:31s
  • Services6m:37s
  • Service Interactions5m:37s
  • Improving Products and Services5m:48s
  • Product and Service Management Lifecycle6m:12s
  • Applying Product and Service Management6m:2s
  • Checkpoint: Product and Service Management
4 -Service Relationships
  • Service Relationships3m:32s
  • Service Provider4m:15s
  • Service Consumer3m:34s
  • Product Vendor4m:15s
  • Types of Service Relationships5m:33s
  • Service Journey6m:39s
  • Service Quality4m:59s
  • Service Level4m:20s
  • Service Level Agreement (SLA)5m:11s
  • Applying Service Relationships7m:33s
  • Checkpoint: Service Relationships
5 -Four Dimensions
  • Four Dimensions3m:11s
  • Organizations and People6m:41s
  • Value Streams and Processes5m:3s
  • Information and Technology5m:1s
  • Partners and Suppliers4m:55s
  • PESTLE4m:15s
  • Applying the Four Dimensions5m:19s
  • Checkpoint: Four Dimensions
6 -Service Value System (SVS)
  • Service Value System (SVS)3m:6s
  • Opportunity - Demand and Value5m:36s
  • Guiding Principles (Overview)4m:40s
  • Governance4m:35s
  • Governance Patterns6m:40s
  • Value Chain (Overview)4m:7s
  • Management Practices (Overview)5m:5s
  • Continual Improvement (Overview)5m:43s
  • Applying the Service Value System (SVS)7m:12s
  • Checkpoint: Service Value System (SVS)
7 -Guiding Principles
  • Guiding Principles3m:30s
  • Guiding Principle 1: Focus on Value6m:13s
  • Guiding Principle 2: Start Where You Are5m:5s
  • Guiding Principle 3: Progress Iteratively with Feedback5m:6s
  • Guiding Principle 4: Collaborate and Promote Visibility5m:52s
  • Guiding Principle 5: Think and Work Holistically6m:4s
  • Guiding Principle 6: Keep It Simple and Practical6m:1s
  • Guiding Principle 7: Optimize and Automate6m:16s
  • Applying the Guiding Principles7m:15s
  • Checkpoint: Guiding Principles
8 -Value Chain
  • Value Chain2m:51s
  • Activity 1: Discover5m:50s
  • Activity 2: Design7m:4s
  • Activity 3: Acquire6m:0s
  • Activity 4: Build6m:37s
  • Activity 5: Transition7m:36s
  • Activity 6: Operate7m:52s
  • Activity 7: Deliver5m:52s
  • Acitvity 8: Support7m:54s
  • Operating Models5m:7s
  • Applying the Value Chain7m:56s
  • Checkpoint: Value Chain
9 -Management Practices
  • Management Practices5m:2s
  • Product and Service Management Practices8m:13s
  • General Management Practices5m:47s
  • ITIL Practice Guides5m:44s
  • Guide to Transformation9m:42s
  • Applying Management Practices5m:7s
  • Checkpoint: Management Practices
10 -Continual Improvement
  • Continual Improvement2m:36s
  • Continual Improvement Model4m:1s
  • Step 1: What is the Vision?3m:9s
  • Step 2: Where are We Now?3m:45s
  • Step 3: Where Do We Want to Be?4m:44s
  • Step 4: How Do We Get There?3m:53s
  • Step 5: Take Action3m:27s
  • Step 6: Are We Getting There?2m:51s
  • Step 7: How Do We Keep the Improvements Relevant?3m:44s
  • Applying Continual Improvement5m:4s
  • Checkpoint: Continual Improvement
11 -Value Streams
  • Value Streams3m:19s
  • Enabling Value Streams4m:45s
  • Value Stream Mapping4m:57s
  • Value Stream Management4m:23s
  • Applying Value Streams5m:13s
  • Checkpoint: Value Streams
12 -AI - DevOps and PRINCE2
  • AI - DevOps and PRINCE23m:36s
  • Artificial Intelligence Fundamentals4m:21s
  • AI in the Product and Service Lifecycle5m:4s
  • AI-Driven Automation5m:13s
  • AI Governance5m:24s
  • ITIL and DevOps5m:14s
  • ITIL and PRINCE24m:45s
  • Applying AI - DevOps and PRINCE26m:22s
  • Checkpoint: AI - DevOps and PRINCE2
13 -Putting It All Together
  • Putting It All Together7m:36s
  • Continuing Your Journey5m:25s
  • ITIL Practices2m:40s
  • Conclusion7m:26s
  • Practice Exams
Course and Voucher $699USD $1,029

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