ITIL Specialist: Create, Deliver and Support (Course+Voucher)

ITIL Specialist: Create, Deliver and Support (Course+Voucher)

The ITIL 4 Specialist: Create, Deliver and Support (CDS) certification develops the skills needed to plan, create, deliver, and support digital products and services while optimizing value streams, workflows, and IT service management practices.

This complete CDS training package prepares you for the ITIL 4 Specialist: Create, Deliver and Support certification exam with expert-led training, an in-depth study guide, 100+ practice questions, and an included exam voucher.

What’s Included
  • The Course- Expert-led video training, 12 months access
  • Exam Voucher- One attempt
  • Study Guide- In-depth study guide covering all exam objectives
  • Practice Exams- 100+ questions
Who This Course Is For

 

  • IT service management professionals preparing for the ITIL 4 Specialist: Create, Deliver and Support certification exam
  • IT managers responsible for creating, delivering, supporting, or improving digital products and services
  • ITSM professionals looking to optimize service value streams, workflows, and ways of working
  • Professionals responsible for service delivery, service operations, suppliers, or support activities
  • ITIL professionals looking to improve how teams and practices work together to deliver value
What You’ll Learn

This course prepares you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam, covering three key objectives:

  • Planning and building service value streams
  • Utilizing ITIL practices for service creation, delivery, and support
  • Managing work activities and suppliers
Why Choose Dion Training?
  • Learn from ITIL-certified experts with real-world experience
  • Comprehensive study materials aligned with ITIL CDS certification objectives
  • 60-Day Pass Guarantee – Pass your exam or we pay for your retake
  • Official PeopleCert-accredited ITIL training provider
Course and Voucher $899USD $1,299
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3 Million+ Served
Community Support
50+ Years Experience

Modules

1 -Introduction
  • Welcome to the course4m:27s
  • Download the Study Guide
  • Exam Fundamentals6m:7s
  • 100% Pass Guarantee3m:6s
  • Quiz: Introduction
2 -Concepts and Challenges
  • Objective 1.10m:55s
  • Organizational Structure6m:1s
  • Integrated/Collaborative Teams9m:3s
  • Team Capabilities, Roles, and Compentencies14m:49s
  • Team Culture and Differences11m:9s
  • Working to a Customer-Oriented Mindset7m:53s
  • Employee Satisfaction Management6m:39s
  • Value of Positive Communications16m:20s
  • Quiz: Concepts and Challenges
3 -Shift Left
  • Objective 1.20m:29s
  • What is Shift Left?3m:32s
  • Shift Left to the Consumer1m:33s
  • Shift Left in DevSecOps1m:59s
  • How to Shift Left5m:7s
  • Quiz: Shift Left
4 -Plan and Manage Resources
  • Objective 1.30m:57s
  • Team Collaboration and Integration1m:30s
  • Workforce Planning10m:13s
  • Results Based Measuring and Reporting12m:28s
  • Culture of Continual Improvement4m:31s
  • Quiz: Plan and Manage Resources
5 -Information and Technology
  • Objective 1.40m:58s
  • Integrated Service Management Toolsets4m:16s
  • Integration and Data Sharing6m:23s
  • Reporting and Advanced Analytics8m:25s
  • Collaboration and Workflow6m:15s
  • Robotic Process Automation (RPA)8m:10s
  • Artificial Intelligence and Machine Learning (AL and ML)11m:37s
  • Continuous Integration and Delivery/Deployment (CI/CD)6m:24s
  • Information Models2m:14s
  • Quiz: Information and Technology
6 -Using a Value Stream
  • Objective 2.10m:25s
  • Using a Value Stream9m:10s
  • Considerations6m:0s
  • Value Stream Mapping6m:44s
  • Waterfall Approach3m:51s
  • Agile Approach3m:34s
  • Putting It All Together5m:38s
  • Quiz: Using a Value Stream
7 -ITIL Practices for New Services
  • Objective 2.20m:49s
  • Service Design5m:56s
  • Software Development and Management5m:27s
  • Deployment Management8m:53s
  • Release Management5m:27s
  • Service Validation and Testing7m:47s
  • Change Enablement5m:31s
  • Quiz: ITIL Practices for New Services
8 -Providing User Support
  • Objective 2.30m:32s
  • Providing User Support11m:46s
  • Stakeholders4m:17s
  • Managing Support4m:16s
  • Quiz: Providing User Support
9 -ITIL Practices in User Support
  • Objective 2.40m:34s
  • Service Desk4m:30s
  • Incident Management5m:8s
  • Problem Management2m:25s
  • Knowledge Management3m:38s
  • Service Level Management4m:48s
  • Monitoring and Event Management3m:41s
  • Quiz: ITIL Practices in User Support
10 -Work and Activities
  • Objective 3.10m:31s
  • Queues and Backlogs7m:47s
  • Prioritizing Work3m:12s
  • Time and Cost Factors5m:33s
  • Triage1m:58s
  • Swarming4m:30s
  • Quiz: Providing User Support
11 -Buying, Building, and Sourcing
  • Objective 3.20m:34s
  • Buy vs Build Considerations1m:54s
  • When to Buy or Build7m:6s
  • Requirements Generation4m:23s
  • Sourcing Options1m:2s
  • Types of Outsouring1m:57s
  • Sourcing Considerations4m:44s
  • Service Integration and Management (SIAM)3m:28s
  • Quiz: Buying, Building, and Sourcing
12 -Conclusion
  • Conclusion3m:37s
  • Practice exam 1
  • Practice exam 2
  • Practice exam 3
  • Exam Voucher
Course and Voucher $899USD $1,299

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