ITIL Specialist: Drive Stakeholder Value (Course+Voucher)

ITIL Specialist: Drive Stakeholder Value (Course+Voucher)

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification develops the skills needed to build and manage effective relationships with customers, users, suppliers, and partners throughout the service journey.

This complete DSV training package prepares you for the ITIL 4 Specialist: Drive Stakeholder Value certification exam with expert-led training, an in-depth study guide, practice exams, and an included exam voucher.

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Course and Voucher $899USD $1,299
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What's Included

The Course
Expert-led video training, 12 months access
Exam voucher
One attempt
Study Guide
In-depth study guide covering all exam objectives
Practice Exams
100+ questions
Who This Course Is For

 

  • IT service management professionals preparing for the ITIL 4 Specialist: Drive Stakeholder Value certification exam
  • Service managers responsible for building and maintaining relationships with customers, users, suppliers, and partners
  • Professionals responsible for customer experience (CX), user experience (UX), or stakeholder engagement
  • IT and digital professionals involved in managing customer journeys, service relationships, demand, and expectations
  • ITIL professionals looking to strengthen their ability to co-create value with stakeholders
What You’ll Learn

This course prepares you for the ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification exam, covering eight key objectives:

  • Designing customer journeys
  • Targeting markets and fostering relationships
  • Shaping demand and aligning expectations
  • Onboarding and off-boarding customers
  • Ensuring continual value co-creation
  • Realizing service value through stakeholder engagement

Course Curriculum

10 Modules• 8+ Hours of Content
1 - Introduction Preview
0.2 Hours •5 Lessons
  • 1. Welcome FREE4m:59sPreview
  • 2. Download your free study guide PDF
  • 3. About the exam FREE5m:26sPreview
  • 4. 100% Pass Guarantee FREE3m:6sPreview
  • 5. Checkpoint: Introduction Quiz
2 - Customer Journey
0.6 Hours •3 Lessons
  • 1. Customer Journey FREE17m:47sPreview
  • 2. Journey Mapping 20m:43sVideo
  • 3. Checkpoint: Customer Journey Quiz
3 - Markets and Stakeholders
1.0 Hours •6 Lessons
  • 1. Step 1: Explore 8m:37sVideo
  • 2. Markets 10m:38sVideo
  • 3. Marketing 16m:16sVideo
  • 4. Customer Needs 17m:52sVideo
  • 5. Service Providers 6m:53sVideo
  • 6. Checkpoint: Markets and Stakeholders Quiz
4 - Stakeholder Relationships
1.2 Hours •9 Lessons
  • 1. Step 2: Engage 5m:23sVideo
  • 2. Readiness and Maturity 8m:59sVideo
  • 3. Relationship Types 17m:3sVideo
  • 4. Customer Relationships 10m:42sVideo
  • 5. Analyze Needs 1m:3sVideo
  • 6. Communication and Collaboration 9m:38sVideo
  • 7. Relationship Management 11m:34sVideo
  • 8. Supplier Management 8m:27sVideo
  • 9. Checkpoint: Stakeholder Relationships Quiz
5 - Demand and Offerings
1.5 Hours •7 Lessons
  • 1. Step 3: Offer 2m:24sVideo
  • 2. Designing Service Experiences 19m:34sVideo
  • 3. Selling Service Offerings 24m:11sVideo
  • 4. Demand and Opportunities 22m:53sVideo
  • 5. Requirements 18m:51sVideo
  • 6. Business Analysis 7m:55sVideo
  • 7. Checkpoint: Demand and Offerings Quiz
6 - Expectations and Agreements
0.7 Hours •5 Lessons
  • 1. Step 4: Agree 5m:19sVideo
  • 2. Planning for Value 10m:21sVideo
  • 3. Negotiate and Agree 18m:50sVideo
  • 4. Service Level Management 11m:4sVideo
  • 5. Checkpoint: Expectations and Agreements Quiz
7 - Onboard and Offboard
1.3 Hours •10 Lessons
  • 1. Step 5: Onboard 3m:29sVideo
  • 2. Onboard and Offboard 12m:59sVideo
  • 3. Fostering Relationships 10m:31sVideo
  • 4. Authorized Services 4m:35sVideo
  • 5. Mutual Elevation 8m:49sVideo
  • 6. Preparing Plans 12m:38sVideo
  • 7. Engagement and Delivery 8m:53sVideo
  • 8. Service Catalog Management 5m:49sVideo
  • 9. Service Desk 14m:29sVideo
  • 10. Checkpoint: Onboard and Offboard Quiz
8 - Value Co-Creation
0.9 Hours •10 Lessons
  • 1. Step 6: Co-create 3m:34sVideo
  • 2. User Requests 8m:18sVideo
  • 3. Triaging Requests 10m:7sVideo
  • 4. User Communities 5m:54sVideo
  • 5. Feedback 6m:18sVideo
  • 6. Foster a Service Mindset 6m:28sVideo
  • 7. Provisioning Services 3m:36sVideo
  • 8. Moments of Truth 6m:11sVideo
  • 9. Service Request Management 7m:30sVideo
  • 10. Checkpoint: Realizing Service Value Quiz
9 - Realizing Service Value
0.9 Hours •9 Lessons
  • 1. Step 7: Realize 4m:29sVideo
  • 2. Measuring Usage 6m:52sVideo
  • 3. Track and Monitor Value 8m:7sVideo
  • 4. Types of Reporting 4m:17sVideo
  • 5. Charging Mechanisms 7m:58sVideo
  • 6. Validate Service Value 3m:42sVideo
  • 7. Evaluate the Journey 7m:2sVideo
  • 8. Portfolio Management 15m:13sVideo
  • 9. Checkpoint: Realizing Service Value Quiz
10 - Conclusion
0.2 Hours •6 Lessons
  • 1. Customer Journey (Summary) 4m:0sVideo
  • 2. Conclusion Lesson 7m:59sVideo
  • 3. Practice Exam #1 Exam
  • 4. Practice Exam #2 Exam
  • 5. Practice Exam #3 Exam
  • 6. Exam Voucher VOUCHER
Course and Voucher $899USD $1,299
60-Day Pass Guarantee
Pass your exam or we pay for your retake.
ITIL Accredited Partner
Official partner you can trust.
Secure Checkout
Your payment information is safe.

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