ITIL Specialist: Drive Stakeholder Value (Course+Voucher)
Effective stakeholder management is essential in IT service management, with ITIL-certified professionals earning an average salary of $99,000. The ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification equips you with the skills to design customer journeys, optimize user experiences, and build strong stakeholder relationships to drive value through IT-enabled services.
Who This Course Is For
- Professionals responsible for ensuring services meet stakeholder requirements
- Individuals seeking to build mutually beneficial relationships with customers, users, suppliers, and partners
- IT service managers aiming to enhance Customer Experience (CX) and User Experience (UX)
What’s Included
- Comprehensive video training led by ITSM experts
- Exam voucher
- In-depth study guide covering all exam objectives
- Practice exams – Over 100 questions designed to mirror the real test
- 12 months of access to course materials
What You’ll Learn
This course prepares you for the ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification exam, covering eight key objectives:
- Designing customer journeys
- Targeting markets and fostering relationships
- Shaping demand and aligning expectations
- Onboarding and off-boarding customers
- Ensuring continual value co-creation
- Realizing service value through stakeholder engagement
Why Choose Dion Training?
- Learn from ITIL-certified experts with real-world experience
- Comprehensive study materials aligned with ITIL DSV certification objectives
- 60-Day Pass Guarantee – Pass your exam or we pay for your retake
- Official PeopleCert-accredited ITIL training provider
4.6+ Review Rating
2 Million+ Served
Community Support
50+ Years Experience
Modules
1 -Introduction
- Welcome4m:59s
- Download your free study guide
- About the exam5m:26s
- 100% Pass Guarantee3m:6s
- Checkpoint: Introduction
2 -Customer Journey
- Customer Journey17m:47s
- Journey Mapping20m:43s
- Checkpoint: Customer Journey
3 -Markets and Stakeholders
- Step 1: Explore8m:37s
- Markets10m:38s
- Marketing16m:16s
- Customer Needs17m:52s
- Service Providers6m:53s
- Checkpoint: Markets and Stakeholders
4 -Stakeholder Relationships
- Step 2: Engage5m:23s
- Readiness and Maturity8m:59s
- Relationship Types17m:3s
- Customer Relationships10m:42s
- Analyze Needs1m:3s
- Communication and Collaboration9m:38s
- Relationship Management11m:34s
- Supplier Management8m:27s
- Checkpoint: Stakeholder Relationships
5 -Demand and Offerings
- Step 3: Offer2m:24s
- Designing Service Experiences19m:34s
- Selling Service Offerings24m:11s
- Demand and Opportunities22m:53s
- Requirements18m:51s
- Business Analysis7m:55s
- Checkpoint: Demand and Offerings
6 -Expectations and Agreements
- Step 4: Agree5m:19s
- Planning for Value10m:21s
- Negotiate and Agree18m:50s
- Service Level Management11m:4s
- Checkpoint: Expectations and Agreements
7 -Onboard and Offboard
- Step 5: Onboard3m:29s
- Onboard and Offboard12m:59s
- Fostering Relationships10m:31s
- Authorized Services4m:35s
- Mutual Elevation8m:49s
- Preparing Plans12m:38s
- Engagement and Delivery8m:53s
- Service Catalog Management5m:49s
- Service Desk14m:29s
- Checkpoint: Onboard and Offboard
8 -Value Co-Creation
- Step 6: Co-create3m:34s
- User Requests8m:18s
- Triaging Requests10m:7s
- User Communities5m:54s
- Feedback6m:18s
- Foster a Service Mindset6m:28s
- Provisioning Services3m:36s
- Moments of Truth6m:11s
- Service Request Management7m:30s
- Checkpoint: Realizing Service Value
9 -Realizing Service Value
- Step 7: Realize4m:29s
- Measuring Usage6m:52s
- Track and Monitor Value8m:7s
- Types of Reporting4m:17s
- Charging Mechanisms7m:58s
- Validate Service Value3m:42s
- Evaluate the Journey7m:2s
- Portfolio Management15m:13s
- Checkpoint: Realizing Service Value
10 -Conclusion
- Customer Journey (Summary)4m:0s
- Conclusion Lesson7m:59s
- Practice Exam #1
- Practice Exam #2
- Practice Exam #3
- Exam Voucher
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