These Terms and Conditions were last updated on January 1, 2024

These Terms and Conditions (“Terms”) are an agreement between Dion Training, LLC (“Dion Training”, “us”, “we” or “our”) and you (“User”, “you” or “your”). Your use of any Dion Training products and/or services (“Services”) and/or the www.diontraining.com website including all content and functionality offered there through (“Website”) constitutes an agreement by you of all terms and conditions herein and our Privacy Policy found at https://www.diontraining.com/privacy-policy (“Privacy Policy”). These Terms govern your access and use of the Services and the Website.

REFUND POLICY

All courses and exam vouchers purchased through the Website are non-refundable and non-exchangeable. No exceptions.

100% PASS GUARANTEE

TAKE2 OPTION

The Take2 option is an additional selection that can be added to your purchase with all exam vouchers purchased through the Website. If you select the Take2 option at checkout and don't pass the applicable certification exam on your first attempt, then you can retake the exam at no additional cost. You must redeem the Take2 option within 6 months of the date of your initial exam failure. The Take2 option is an add-on service exclusively offered by Dion Training. The Take2 option may only be used once the initial exam linked to your course purchase has a “fail” result. The Take2 option is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it isn't eventually used.

The Take2 option is exam-specific; it cannot be used for any other offering and is valid only for the exam originally purchased. Failing to show up for an exam appointment or not rescheduling the appointment prior to the scheduled appointment forfeits your ability to use the Take2 option.

WEBSITE AND ACCOUNTS

You must be at least 13 years of age to use the Website. By using the Website, you warrant and represent that you are at least 13 years of age. If you create an account with Dion Training through the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of these Terms or that your conduct or content may damage our reputation or other goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

USER CONTENT

To access the Website and/or purchase Services, you may be asked to provide certain registration details or other information. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use all data, information and material that you submit through the Website or otherwise in the course of using the Services (“User Content”). We may, but have no obligation to, monitor User Content and have the right to remove without notice any User Content that, in our sole discretion, violates any of our policies or any applicable law or is otherwise harmful or objectionable. You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform User Content solely as required for the purpose of providing the Services to you. You agree that all User Content is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

BILLING AND PAYMENTS

You shall pay all fees and charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after the free trial period ends. If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. If, in our sole discretion, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change our Services and/or pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

ACCURACY OF OUR INFORMATION

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or for any Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law.

No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any Service has been modified or updated.

BACKUPS

We perform regular backups of the Website and the Services and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss we will restore backups automatically to minimize the impact and downtime.

LINKS TO OTHER WEBSITES

Although the Website may link to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from the Website. Your linking to any other off-site websites is at your own risk.

PROHIBITED USES

You are prohibited from using the Website or the Services, including the posting of any User Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property or other proprietary rights or the intellectual property or proprietary rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information to impersonate any person or misrepresent your identity or affiliation with any person or organization; (g) to upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Website or Services; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Services. We reserve the right to terminate immediately without notice your use of the Services or the Website if we, in our sole discretion, believe you are performing any prohibited use.

INTELLECTUAL PROPERTY RIGHTS

Your use of the Website and/or purchase of Services does not transfer to you any intellectual property owned by Dion Training or third-parties, and all rights, titles, and interests in and to the Website and Services is owned by Dion Training and/or Dion Training licensors. All trademarks, service marks, graphics and logos used in connection with our Website and Services are trademarks of Dion Training or Dion Training licensors.

DISCLAIMER OF WARRANTIES

YOU AGREE THAT YOUR USE OF OUR WEBSITE AND SERVICES IS SOLELY AT YOUR OWN RISK. YOU AGREE THAT THE WEBSITE AND ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PROVIDED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE WEBSITE OR SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITE OR SERVICES OR THAT DEFECTS IN THE WEBSITE OR SERVICES WILL BE CORRECTED. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH YOUR USE OF THE WEBSITE OR SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. WE MAKE NO WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH THE WEBSITE OR ANY TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DION TRAINING, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE TO YOU FOR (A): ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, REVENUE, SALES, GOODWILL, USE OR CONTENT, IMPACT ON BUSINESS, BUSINESS INTERRUPTION, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS OPPORTUNITY) HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, WARRANTY, BREACH OF STATUTORY DUTY, NEGLIGENCE OR OTHERWISE, EVEN IF DION TRAINING HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES OR COULD HAVE FORESEEN SUCH DAMAGES; OR (B) AN AGGREGATE LIABILITY EXCEEDING THE AMOUNT ACTUALLY PAID BY YOU TO DION TRAINING FOR THE SERVICE GIVING RISE TO SUCH LIABILITY.

INDEMNIFICATION

You agree to indemnify, defend and hold Dion Training and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to User Content, your use of the Website or Services or any breach of these Terms or negligence or willful misconduct on your part.

SEVERABILITY

If any provision or portion of any provision of these Terms is held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

DISPUTE RESOLUTION

The formation, interpretation, and performance of these Terms and any disputes arising out of it shall be governed by the substantive and procedural laws of the State of Delaware without regard to its rules on conflicts or choice of law. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in Wilmington, Delaware, and you hereby submit to the personal jurisdiction and venue of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to these Terms. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

ASSIGNMENT

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We may assign any of our rights or obligations hereunder, in whole or in part, to any third-party as part of the sale of all or substantially all of our assets or stock or as part of a merger, acquisition, or other corporate reorganization.

CHANGES AND AMENDMENTS

We reserve the right to modify these Terms at any time, effective upon posting of an updated version of these Terms on the Website. When we do, we will revise the updated date at the bottom of this page. You are expected to check this page regularly so you are aware of any changes, as they are binding on you. Continued use of the Website and/or Services after any such changes shall constitute your consent to such changes.

NON-COMMERCIAL USES

You may print a copy of any part of the Website or Services for your own personal, non-commercial use, but you may not copy any part of the Website or Services for any other purposes, and you may not modify any part of the Website or Services. Inclusion of any part of the Website or Services in another work, whether in printed or electronic or another form or inclusion of any part of the Website or Services in or as part of another website without the express permission of Dion Training is prohibited.

COMMENTS

You may submit comments through the Website. By uploading or otherwise making available any information to Dion Training, you grant Dion Training the unlimited, perpetual right to distribute, display, publish, reproduce, reuse and copy the information contained therein.

SPONSORED CONTENT

The views and opinions expressed on the Website are purely of Dion Training. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question. Sponsored content and advertising space will always be identified as such. Some of the links on the Website may be “affiliate links”. This means if you click on the link and purchase an item, Dion Training will receive an affiliate commission. Dion Training may also be compensated to provide opinion on third-party products, services, or websites.

ACCEPTANCE OF THESE TERMS

Your use of any Services and or the Website constitutes your acknowledgement that you have read and agree to these Terms and are bound by them.

Contacting us

If you have any questions about these Terms, please contact us at support@diontraining.com.

This document was last updated on January 1, 2024