ITIL Specialist: Drive Stakeholder Value (Course+Voucher)

Master Stakeholder Engagement with ITIL DSV Certification

Effective stakeholder management is essential in IT service management, with ITIL-certified professionals earning an average salary of $99,000. The ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification equips you with the skills to design customer journeys, optimize user experiences, and build strong stakeholder relationships to drive value through IT-enabled services.

Who This Course Is For

• Professionals responsible for ensuring services meet stakeholder requirements
• Individuals seeking to build mutually beneficial relationships with customers, users, suppliers, and partners
• IT service managers aiming to enhance Customer Experience (CX) and User Experience (UX)

What’s Included

• Comprehensive video training led by ITSM experts
• Exam voucher
• In-depth study guide covering all exam objectives
• Practice exams – Over 100 questions designed to mirror the real test
• 12 months of access to course materials

What You’ll Learn

This course prepares you for the ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification exam, covering eight key objectives:

• Designing customer journeys
• Targeting markets and fostering relationships
• Shaping demand and aligning expectations
• Onboarding and off-boarding customers
• Ensuring continual value co-creation
• Realizing service value through stakeholder engagement

Why Choose Dion Training?

• Learn from ITIL-certified experts with real-world experience
  
• Comprehensive study materials aligned with ITIL DSV certification objectives
• 60-Day Pass Guarantee – Pass your exam or we pay for your retake
• Official PeopleCert-accredited ITIL training provider