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Whether you're grinding towards that certification or juggling multiple goals, there's one thing we all want to avoid: burnout. It’s not just about working hard; it's about working smart. Let’s talk about some strategies inspired by Cal Newport’s Slow Productivity to help you stay balanced and focused, without sacrificing your well-being. 1. Focus on Fewer, More Meaningful TasksWe’ve all been there—trying to juggle a million things at once. But Newport’s philosophy reminds us that doing fewer things but doing them well, can lead to more meaningful progress. When we spread ourselves too thin, not only do we risk burnout, but we also dilute our efforts.Pro Tip: Each week, pick two or three big goals that will push you forward the most. Whether it’s mastering a tricky concept or completing a major assignment, give these your full attention. You'll be surprised at how much more impactful and rewarding your work becomes. 2. Adopt a Natural, Sustainable Work RhythmThe 9-to-5 grind isn’t for everyone, and let’s be real, our energy levels aren’t designed to be “on” all the time. Instead of forcing yourself into a rigid schedule, why not work with your natural rhythm? By tuning into when you’re most alert and focused, you can make the most of your study sessions without feeling drained.Pro Tip: Try breaking your day into two main study blocks. After each block, take a break—walk, meditate, or just chill away from your screen. This not only recharges your brain but also boosts creativity and retention. 3. Prioritize Quality Over QuantityWe live in a world obsessed with doing more, but what if we flipped that mindset? Newport’s craftsmanship approach encourages us to focus on the quality of our work rather than the quantity. It’s not about how many hours you put in; it’s about how much you truly understand and can apply.Pro Tip: Before each study session, set a clear, achievable goal. Instead of saying, “I’ll study for two hours,” say, “I’ll master Chapter 4 of Network Security.” This shifts your focus to mastering the material, not just ticking off time. Plus, it keeps your passion alive and reduces the chances of burnout. By weaving these principles into your study routine, you’ll not only keep burnout at bay but also make your learning journey more enjoyable and sustainable. Remember, success isn’t about sprinting; it’s about pacing yourself for the marathon ahead. If you’re ever feeling stuck or need a bit of extra motivation, reach out to us at support@diontraining.com.Let’s make your path to success as smooth and fulfilling as possible—because you deserve to enjoy every step of the way.

Congratulations on getting your Network+ certification! You’ve taken a significant step towards building a promising career in networking. This achievement showcases your foundational knowledge in networking concepts, infrastructure, operations, and security, which is highly valued in the IT industry. But what should you do next? With a Network+ certification, you can definitely get a job in the field. However, the kind of job you’ll get will depend on your interests and goals. Whether you're looking to jump into hands-on technical roles or planning to advance with further certifications, there are plenty of opportunities waiting for you. Here are some options for you to look into:Cable Technician: Network+ technicians often work as cable technicians, running and supporting network cabling plants in small to medium-sized offices or residential homes. They also troubleshoot and fix any problems that customers may have with their cable or internet services. Cable technicians need to be knowledgeable about different types of cables and connectors and have good communication skills to work with customers. They often work outside and in buildings, sometimes at high heights, so they must be comfortable working in different environments.Internet Providers: Many Internet service providers hire Network+ technicians to install and support network infrastructure for their customers. You’ll provide access to the internet through various technologies such as cable, fiber-optic, DSL, or satellite, and offer troubleshooting support to customers.Field Service: With a Network+ certification, you can work as a field service technician, helping to troubleshoot and fix computer hardware and software issues. This equipment could be anything from computers and printers to industrial machinery or medical equipment. The technician travels to the customer’s site, whether it’s a home, office, or factory, to diagnose and fix the problem. They may need to replace parts, install software, or run tests to make sure everything is working correctly. Field service technicians often work with customers directly, so they need to have good communication and problem-solving skills.Help Desk Technician: Network+ also qualifies you to work as a basic help desk technician, handling password resets, software installations, and other basic IT support tasks. Even if you're looking for a higher-level job, positions like this can be a great way to gain experience and have some income while you work towards your larger goals.CCNA Certification: If you want to specialize in routing and switching, you can go for the Cisco Certified Network Administrator (CCNA) certification. CCNA focuses specifically on Cisco routers and switches, so you’ll learn all the commands needed to set them up and configure them.Cybersecurity: If you’re interested in cybersecurity, you can move on to the Security+ certification. We offer that certification right here on Dion training. You will learn the fundamentals of cybersecurity and gain experience in the configuration, management, and troubleshooting of common wired and wireless networks for your organization, and it comes with a 60-day 100% pass guarantee. This will give you a deeper understanding of network security and prepare you for jobs in this domain.It’s important to remember that your Network+ certification is just the beginning of your journey. You should continue to learn and gain experience to advance your career. The IT industry is constantly evolving, so keeping up with the latest trends and technologies will be crucial to your success. Consider joining professional groups, attending industry conferences, and pursuing additional certifications that align with your career goals. By doing so, you will not only enhance your skills but also expand your professional network, opening doors to new opportunities and career growth.

In today’s fast-evolving cybersecurity landscape, the debate between the value of a college degree versus professional certifications is more heated than ever. Are traditional four-year degrees becoming obsolete in the face of rapidly updating certification programs? Do hiring managers care more about your ability to persevere through college or your up-to-the-minute skills from industry-recognized certifications? Our recent discussion with Lead Technology Evangelist, James Stanger of CompTIA and our own Jason Dion of Dion Training sheds light on this issue, providing crucial insights for anyone looking to break into the cybersecurity field.The Value of College EducationContrary to popular belief, mostly sewn by his own frequent “college bashing” as Jason puts it, he is not against college education—in fact, he holds a bachelor’s degree, two master’s degrees, and several graduate certificates. He emphasized that understanding what college is doing for you is crucial. The main reason hiring managers value a four-year college degree isn’t necessarily the specific knowledge gained, but rather the ability to learn and persist through a challenging program. Jason says “The key thing to realize is that employers value the degree because it shows you can stick with something difficult for four years.”One of the limitations of college education, however, is the lag in updating textbooks. When Jason pursued his first master’s degree in IT and information assurance about two decades ago, contemporary topics like cloud computing and software as a service were absent from the curriculum. This delay is due to the time it takes to incorporate new developments into college textbooks. For example, Jason says the textbooks he used in college didn’t mention cloud or software as a service because those were new concepts at the time. It often takes around five years to get new information into college textbooks. That’s why certifications, which are updated more frequently, can be more relevant. Certifications, such as CompTIA’s Security+, are updated every three years, ensuring that the material is current and relevant. This makes certifications a valuable asset for demonstrating up-to-date knowledge and skills to potential employers.Stanger says "Certifications give you the currency to say you know the information as it exists today."Skills-Focused HiringThe conversation also touched on the growing trend of skills-focused hiring. The White House’s Skills First initiative, which CompTIA actively supports, emphasizes the importance of hiring based on skills rather than traditional educational credentials. This trend recognizes the value of non-traditional and alternative workforces. Stanger commented “We’re seeing a trend towards recognizing the importance of skills-focused hiring. While some employers still prefer four-year degrees, there’s a growing appreciation for practical skills and alternative qualifications.”In cybersecurity, practical skills are crucial. For instance, in pen testing, the ability to write comprehensive reports is as important as technical hacking skills. Understanding how to communicate findings and recommendations to different audiences—whether technical teams, board members, or IT departments—is essential. For example, Stanger said “The first pen testing job I got, they said, 'James, you’re great at hacking, but we all hate to write, and you know how to write.' Proper reporting is a critical part of pen testing and security analytics. You need to be able to communicate effectively with various audiences.” Proper reporting is a critical part of pen testing and security analytics. Without accurate and detailed write-ups, the technical work becomes ineffective.In the cybersecurity field, both college education and certifications have their place. While a degree can demonstrate perseverance and the ability to learn, certifications provide up-to-date knowledge and practical skills. The growing trend of skills-focused hiring further underscores the importance of practical experience and alternative educational pathways. Aspiring cybersecurity professionals should focus on acquiring relevant certifications, gaining hands-on experience, and developing strong communication skills to stand out in a competitive job market.For more insights from our discussion with James Stanger and Jason Dion, watch the full video here.

Aligning IT Service Management with Best PracticesOne business that can vouch for the effectiveness and usefulness of the ITIL 4 framework is Dion Training Solutions. First, Dion Training ensures alignment with IT service management best practices by building their courses using ITIL concepts. For example, Dion Training ensures that every training includes incident, change, and service level management—all of which are essential ITIL practices. Second, Dion Training uses ITIL's Change Management techniques to avert interruptions in their internal IT operations. This includes assessing risks, planning changes, and communicating with stakeholders to ensure smooth implementation. Third, ITIL is not only used within the business but also to provide efficient service to customers. For example, Dion Training uses the Incident Management framework in Support Ticket Management to appropriately handle and address client inquiries. This approach helps resolve customer issues in a timely manner, which raises customer satisfaction.Given the large number of students who rely on Dion Training’s learning content courses, the ITIL 4 Framework plays a crucial role in ensuring a smooth and hassle-free experience for students. Dion Training applies Incident and Problem Management so that when an issue arises with an online learning platform like Thinkific (e.g., downtime or access problems),  they can quickly identify the root cause and restore the service.Applying ITIL 4 Across Various IndustriesWhile ITIL 4 has been shown to be effective in real-world business settings,  it can also be applied to various scenarios.For instance, imagine a food delivery company facing issues such as failed deliveries, late deliveries, wrong addresses, or missing items. Consumer complaints cause a drop in revenue for the business. The issue's underlying source is unclear to them.Now, with the introduction of the ITIL 4 framework, they can utilize it to resolve these issues.1. Incident Management: Their IT Service Management system keeps track of every unsuccessful delivery, including the rider, customer complaint, delivery time, and location. These incidents are categorized based on the degree of impact on customer satisfaction and classified according to the nature of the issue (e.g., incorrect item, delayed delivery).2. Problem Management: The business will employ techniques like Pareto analysis and fishbone diagrams to look at the underlying causes  of recurring patterns of similar incidents. Through this, they can identify the source of the problem, such as GPS and mapping errors from an outdated system, inadequate training for delivery personnel, or inventory management issues from partner restaurants.3. Change Management: The team's recommendations will include improving delivery staff training programs, integrating the company's inventory management system with partner vendors, and updating GPS and mapping software. The strategy calls for evaluating the possible effects of these adjustments on expenses and schedule in addition to enhancements to customer happiness and delivery accuracy.4. Service Level Management: The company will review Service Level Agreements (SLAs) with partner restaurants and delivery personnel to ensure they align with the new processes. Following implementation, monitoring and reporting will be done to make sure the service levels adhere to the new requirements.5. Continual Service Improvement (CSI): After implementation, the company regularly reviews performance to measure the impact on delivery accuracy and customer satisfaction. In order to find any unresolved issues, customer input is consistently sought after, and when necessary, partner agreements, app features, and training programs are continuously modified.6. Knowledge Management: Solutions to common delivery issues are documented in a knowledge base accessible to both the IT support team and delivery personnel, enabling quick resolution of similar incidents in the future.Staying Competitive with ITIL 4Despite the ever-changing technological landscape, the practical and agile nature of the ITIL 4 framework can help companies and businesses stay competitive in the rapidly evolving world of technology. Through the implementation of ITIL 4, organizations can transform technological disruption into a competitive advantage by developing a culture of continuous improvement and ensuring that IT services are aligned with business goals. This agility is key to not just surviving but excelling in today’s dynamic digital landscape.

We’re excited to announce that Business Enabled Information Security (BE INFOSEC) has joined forces with Dion Training Solutions!At BE INFOSEC, we’ve built a reputation on passion and commitment to helping students succeed in cybersecurity. As part of Dion Training Solutions, we are excited about how this next chapter will grow our student experience and the success that both our students have come to expect! For those that don’t know, BE INFOSEC began in 2013 when Brandon and Evelyn Spencer launched what was then called Cyberactive Security. Back then, we were hoping to establish a government contracting company with some friends in the industry, but that never happened. Being deep in our careers and not ready to leave our secure positions, we realized it wasn’t quite the right time to take that leap. Instead, Cyberactive Security remained a project in the background, while we were waiting for an ideal moment or idea.In 2015, driven by a lifelong passion for teaching, Brandon hoped to join the faculty at my alma mater, the University of Denver. However, a lack of formal teaching experience quickly closed that door. That’s when he stumbled upon a platform called Udemy (maybe you’ve heard of it!). He saw an opportunity not just to teach but to help students in a different way. In 2016, he released his first course, Successful Security Career, which helped thousands of students break into the field and grow. From there, we saw an even greater need in the community. I remembered my own challenges with the CISSP certification—one of the most respected but challenging credentials in the industry.What if I could package all the things I wish I could have learned and saved myself years of studying, and thousands of dollars? If we could develop a course to make the CISSP journey easier for others, we could have a lasting impact. So, in 2016, we created what would become BE INFOSEC’s flagship course, our CISSP certification training. It has since supported thousands of professionals in achieving their CISSP certifications.From 2016 to 2019, we continued working full-time in IT and cybersecurity as BE INFOSEC quietly grew into a successful learning platform. By 2019, Evelyn made the courageous decision to leave her career and dedicate herself fully to the business. With her passion for business, marketing, and student support, she became invaluable in allowing us to expand our reach and ensure every student felt supported on their path. We continued operations with Evelyn full-time, and Brandon part-time as he continued his career in cybersecurity. However, in April 2024, we finally decided it was time to go all-in on BE INFOSEC. It finally felt like a chance to fully commit to creating more training courses to help our students achieve their goals. And, as life would have it, shortly after we made that leap, an unexpected opportunity arose.Only six weeks after we dedicated ourselves fully to BE INFOSEC, we were approached by Axcel Learning, the parent company of Dion Training Solutions. They expressed an interest in acquiring BE INFOSEC to integrate our courses into their successful training brand. After our initial conversations, Evelyn and I felt confident that partnering with Dion Training would greatly enhance our ability to make a difference in people's lives. They shared a very similar mission to create high-quality and affordable education while having the resources to help us reach a massive audience.In August of 2024, BE INFOSEC officially joined the Dion Training Solutions family, and we couldn’t be more excited for the future. We feel that this collaboration will allow us to serve our students like never before. We’ll finally get to provide more comprehensive courses, expand support resources, and open new opportunities for professional growth in the training industry. Ev and I want to thank all our students for being a part of BE INFOSEC’s story.This new chapter holds exciting possibilities, and we can’t wait to continue this journey with you, now with even more resources and support through Dion Training Solutions.Here’s to the future of cybersecurity education—together, stronger than ever.

Highlighting self-taught experience on a resume or portfolio can be a challenge, but it is not impossible. In a competitive job market, standing out is essential. A good way to do this is to focus on your accomplishments rather than your qualifications. This means being specific about what you have achieved and the skills you have developed throughout your studies.It is essential to make it through the initial filter, as hiring managers only spend a few seconds looking at each resume. The average hiring manager will look at any individual resume for around 6-60 seconds. So you have less than a minute, and most times less than ten seconds to get their attention. Therefore, it is crucial to ensure that the resume is easy to read and includes only relevant information. Using bullet points is recommended, as this makes it easier for the hiring manager to scan the resume quickly. A good rule of thumb to follow is that for each place you have worked, you should have no more than three bullets. If you’ve worked there for more than three years, you can add one more bullet for every two years you’ve worked there.Employed for 2 yearsEmployed for 5 yearsEmployed for 7 yearsExample 1Example 2Example 3Example 1Example 2Example 3Example 4Example 1Example 2Example 3Example 4Example 5When it comes to self-taught experience, taking credit for the skills you have developed is important. For example, if you have experience with Windows Server 2019, highlight the things you have accomplished using this tool. However, you must be prepared to discuss any self-certified skills in the interview. When it comes to getting hired for a job it’s important to be honest about your experience and skills. If you claim to have experience with a certain tool or technology, you should be prepared to talk about it in detail during an interview. If you can’t answer technical questions about something you claimed to be familiar with, it shows that you were not honest about your experience, and that can harm your chances of getting the job.Remember that a resume is just the first step in the hiring process. Once you make it to the interview stage, you have the opportunity to showcase your skills and let your personality shine. Be prepared to answer scenario-based questions and discuss your achievements in detail. Be honest about your experience and do not exaggerate your skills. If you don’t have experience with a certain tool or technology, it’s okay to mention that you’ve heard of it or have some knowledge of it, but be prepared to talk about what you do know. Don’t be afraid to admit that you don’t have experience with something, but show that you’re willing to learn.In summary, the best way to highlight self-taught experience on a resume or portfolio is to focus on accomplishments, use bullet points, and be concise. While it may be challenging to get noticed in a competitive job market, taking credit for your skills and accomplishments is essential. At the end of the day, you are there to fill a hole in their company, you’ve just gotta show them why you deserve a chance over the rest of the bunch.

Breaking into the IT federal contract sector without a security clearance can feel daunting, but it's far from impossible. With the right strategy and a bit of patience, you can secure a position that eventually leads to that coveted clearance and the career advancement it brings. Here are some tips for getting started on this path:Start with Entry-Level PositionsOne practical approach is to begin with entry-level jobs that require a low-security clearance. Positions such as janitorial staff or cafeteria workers at government facilities like the NSA, CIA, or FBI might seem unappealing initially, but they can serve as a stepping stone. Once you're in the door and have gained your security clearance, moving up the ladder to your desired IT role becomes much more feasible. Employers often prefer promoting internal candidates with clearances over hiring new employees without them since getting a candidate a fresh clearance is a long and arduous process, someone who already has their foot in the door is a much more attractive option. This way you have a job, you can begin networking amongst your coworkers, and start making moves to climb the ladder such as earning solid certifications that align with your ultimate career goals.Get CertifiedSpeaking of certifications that align with your larger career goals, earning certifications can significantly enhance your employability as a candidate. Industry-recognized credentials like CompTIA A+, Network+, Security+, and Cisco's CCNA can make you stand out. These certifications demonstrate your technical expertise and commitment to the field, making you a more appealing hire for potential employers in the IT federal contract sector.Join the Military or ReservesAnother viable pathway is joining the military or the military reserves. This option offers a dual benefit: serving your country and gaining valuable IT experience, often with training provided. Military personnel typically receive security clearances, which can be a significant asset when transitioning to civilian IT roles.Check USAjobsFor those seeking civilian roles, USAjobs is the go-to platform for federal employment opportunities. It lists numerous positions that may require little to no security clearance initially. While federal jobs might offer lower salaries compared to contractor roles, they come with benefits like job security, comprehensive health benefits, and substantial growth opportunities.Maintain a Clean RecordAs you navigate your path, remember that maintaining a clean personal and professional record is crucial. This means managing your finances responsibly, avoiding legal troubles, and being mindful of your online presence. Any red flags during a background check can delay or derail your clearance process. Another thing that can significantly slow down the background check process is if you jump from job to job regularly, so keep that in mind as you make career moves.Understand the ProcessLastly, it’s essential to understand the security clearance process itself. There are three main levels: Confidential, Secret, and Top Secret, each requiring a different degree of scrutiny. Being knowledgeable about these levels and their requirements can help you prepare better and set realistic expectations for your journey.Breaking into the IT federal contract sector without an initial security clearance requires strategy, patience, and perseverance. By starting small, leveraging certifications, networking, and keeping a clean record, you can pave the way for a successful career in this highly rewarding field. With dedication and the right approach, landing your dream job in the IT federal contract sector is within reach.

Cybersecurity is a highly rewarding field with a growing demand for professionals. However, if you are new to IT and want to pursue a career in cybersecurity, you might wonder where to start. In this blog post, we will discuss the best ways to start your cybersecurity journey, even if you have no previous IT experience.First and foremost, for true beginners, we recommend starting with the CompTIA IT Fundamentals certification. This entry-level certification is an excellent starting point for beginners as it provides a broad overview of IT. The course covers topics such as hardware, software, networking, programming, and databases. This certification is perfect for someone who wants to learn about IT and cybersecurity before diving into more advanced courses. Keep in mind that you will likely not get a job with just an IT fundamentals certification, but it is an essential stepping stone for your journey into IT.For beginners looking to break into the IT field who may already have a bit of understanding of the IT world, the CompTIA Trifecta offers an ideal foundation. The Trifecta consists of three essential certifications: CompTIA A+, CompTIA Network+, and CompTIA Security+. Starting with the CompTIA A+ certification, you'll gain a solid understanding of computer hardware and software, as well as troubleshooting skills. This certification is a great entry point, preparing you for roles in IT support and helpdesk.Next, the CompTIA Network+ certification builds on your knowledge by focusing on networking concepts, making it perfect for those interested in network administration. Finally, the CompTIA Security+ certification covers a broad range of cybersecurity topics, including network security, risk management, and cryptography. Completing the Trifecta not only provides you with a strong base in IT but also allows you to specialize in various areas, opening doors to numerous career paths. Whether you're aiming for a role in network administration or cybersecurity, the CompTIA Trifecta is the perfect starting point for a successful IT career.Another option for beginners is to take part in a cybersecurity boot camp. Bootcamps are intensive training programs that teach you the necessary skills to start your cybersecurity career in a short period. Bootcamps are typically designed for people with no prior experience in IT or cybersecurity, so they offer a great starting point for beginners.Pursuing a career in cybersecurity can be daunting, especially if you have no previous IT experience. However, starting with the right certifications and courses can help you build a strong foundation and advance your career in IT security. It all comes down to what you like, it’s your journey!

The world of technology has undergone tremendous changes in recent years. As the computer age emerged in the 20th century, the pace of technological progress skyrocketed. The 1980s saw the rise of personal computers, while the internet boom of the 1990s ushered in the digital age–forever changing the way businesses operate and how we live our daily lives. This digital transformation has revolutionized industries, connecting businesses and people globally in ways we never imagined.How IT Growth Paved the Way for ITIL FrameworksAs IT infrastructures became more complex, businesses faced new challenges in managing their systems efficiently. IT departments struggled with issues like system downtime, inconsistent processes, and the inability to utilize current systems fully. The growing demands on IT operations necessitated a more structured approach.The UK government developed the ITIL framework (Information Technology Infrastructure Library) to address these challenges. ITIL provides best practices for organizing and standardizing IT processes, helping businesses align their IT services with organizational goals. As technology continued to evolve, so did ITIL, with regular updates ensuring it remains relevant in today's fast-paced digital environment.But why is staying updated with the latest technology essential? Because as technology becomes more advanced, businesses must adapt to remain competitive. This is where Artificial Intelligence (AI) steps in.From Concept to Reality: AI's Role in Shaping the FutureThe concept of AI began in the mid-20th century when early attempts focused on problem-solving and logical reasoning. However, limited technological capabilities at the time slowed progress. Things changed in the 2000s with the rise of machine learning (ML). As the internet grew, AI gained access to vast amounts of data, enabling it to learn patterns and improve performance.In the 1970s and 1980s, AI advanced further with expert systems, which mimicked human decision-making in fields like medicine and finance. However, the true turning point came with deep learning and neural networks, which allowed AI to understand and process complex human behaviors. Techniques like natural language processing (NLP) and computer vision became more effective, leading to the widespread adoption of AI in various industries.Pros and Cons of AI: How It’s Transforming IT and What You Should Watch Out ForWhile many are excited about the potential of AI, some remain concerned about its implications. As AI continues to revolutionize the tech world, it's clear that this technology offers both great opportunities and some challenges—especially for IT professionals. But what does this mean for you, and how can you leverage AI to improve IT service management? Let’s break it down.One of the biggest upsides of AI is its ability to automate repetitive tasks. Think about all the routine, mundane tasks that take up so much of your time—like routing service tickets or crunching data. AI can handle these for you, so your IT team can focus on more important things. Instead of getting bogged down with the day-to-day, your team can spend more time-solving complex problems or working on strategic projects. This makes your operation more efficient and smooth.Another benefit is how AI improves data analysis. AI tools can sift through massive amounts of data way faster than a human can. This means quicker insights, faster problem-solving, and overall better service delivery. Imagine being able to spot potential issues before they even happen—AI makes this possible, helping you stay ahead of the game. Plus, let’s not forget the cost savings. By automating processes and reducing the chance of human error, AI can lower your operational costs. No more unnecessary delays, fewer mistakes, and quicker resolutions—all of which save money in the long run.But, like anything, AI isn’t perfect. One of the key drawbacks of AI is the concern over data privacy. Since AI systems need lots of data to function effectively, there are worries about how this data is used, especially in sensitive areas like healthcare or finance. Protecting personal information is a must, and that means carefully managing how AI systems access and process data. Another potential downside is the risk of biased decisions. AI learns from data, and if the data it’s trained on has biases or gaps, it can make inaccurate decisions. This can be problematic in areas like hiring, where biased decisions can lead to unfair outcomes. It's important to make sure that AI is trained on diverse, well-rounded data sets to avoid this.Finally, there’s the issue of job displacement. It’s true—AI can take over routine tasks, which might lead to fears about job loss. However, this also opens up opportunities for employees to upskill and move into higher-value roles. Instead of being stuck in repetitive work, your team can gain new skills and focus on more strategic, impactful tasks.AI and ITIL: A Perfect Match for Smarter IT OperationsWhile AI presents its fair share of challenges, when implemented thoughtfully, it can significantly enhance ITIL practices and revolutionize IT service management. Let’s take a look at how AI can work hand-in-hand with ITIL to deliver smarter, more efficient operations.1. Incident ManagementAI is a game-changer when it comes to handling incidents. It can quickly sift through large volumes of incidents, identify patterns, and automatically categorize and prioritize tickets. Imagine AI-powered chatbots taking care of basic support queries, while machine learning algorithms suggest solutions based on previous incidents. This drastically reduces resolution times, allowing your IT team to focus on bigger challenges.2. Problem ManagementAI shines in proactive problem management. By analyzing trends and anomalies in system performance, it can predict issues before they even happen. It’s like having a crystal ball for your IT infrastructure—AI helps detect recurring problems and pinpoint root causes faster, minimizing downtime and keeping everything running smoothly.3. Change ManagementWith AI, change management becomes less of a guessing game. AI helps you assess the risks and potential impacts of changes by analyzing past outcomes. It can simulate the effects of proposed changes and even recommend the best times to implement them, reducing risks and minimizing service interruptions.4. Service Desk AutomationVirtual agents and natural language processing (NLP) are the future of service desks. AI can automatically respond to user requests, resolve recurring issues, and recommend solutions—all without human intervention. This means faster service for users and less manual work for your team, resulting in a more efficient service desk.5. Knowledge ManagementAI also transforms knowledge management. It can automatically analyze and organize data into an intelligent knowledge base that evolves. By learning from past incidents, AI can surface relevant solutions for service agents, enabling them to resolve issues more quickly in the future.6. Security ManagementSecurity is non-negotiable in ITIL, and AI plays a crucial role in enhancing security management. AI-driven systems can detect and respond to security threats in real time, using predictive analytics to prevent breaches before they happen. By identifying vulnerabilities early, AI helps keep your systems secure and compliant.By integrating AI into key ITIL processes, your organization can work more efficiently, minimize downtime, and overall, deliver better service.AI meets ITILIntegrating AI into ITIL processes is a game-changer for both IT teams and businesses, offering countless benefits. When used strategically, AI can supercharge your operations by taking care of the heavy lifting, all while empowering your team to focus on the bigger picture. The key is to let automation enhance human decision-making, not replace it. With the right governance in place, AI-driven processes will seamlessly align with your business goals and stay compliant with all necessary regulations.When done right, AI doesn’t just make IT service management more efficient—it gives your organization the tools to stay agile, innovative, and competitive in today’s fast-paced digital landscape.

If you’re gearing up for the CompTIA Network+ certification, you’re likely aware that a new version of the exam is on the horizon. This summer, the Network+ N10-009 exam is set to launch on June 20th, 2024. As always, with a new version comes a wave of questions about the differences between the old and new exams and which one you should take. In this blog, you’ll discover the key differences between the Network+ N10-008 and N10-009 exams and get guidance on which one might be right for you, depending on where you are in your study journey.What Are the Network+ Certification Exams?Before diving into the differences, let's understand what these exams aim to assess. The CompTIA Network+ certification is designed to validate your knowledge and skills in network connectivity, security, and management. Both the N10-008 and N10-009 versions test your ability to handle wired and wireless network devices, maintain network documentation, and implement robust security measures.These core skills are crucial for various roles in technology administration. However, as technology evolves, so do the demands of these roles, leading to periodic updates in the certification exams as well as the materials used to study for these exams.What’s New in N10-009?1. Emphasis on Emerging Technologies:The N10-009 exam reflects the latest trends and technologies in the networking world. Expect a stronger focus on advanced network security and new networking standards, which are vital for modern network environments. This shift prepares candidates for the complexities of today's and tomorrow's network challenges.2. Updated Content and Topics:Since the N10-008 was released in 2021, the industry has seen significant advancements. The N10-009 exam includes updated topics, such as network security and troubleshooting methodologies, which are more relevant to current networking needs. You’ll delve deeper into cloud technologies, software-defined networks (SDN), data center architectures, and IPv6 specifics.3. Modern Network Use Cases:Another highlight of the N10-009 is its coverage of evolving use cases for modern networking environments. Whether it's physical installations or sophisticated virtual networks, this version ensures you’re equipped with the knowledge to handle these scenarios effectively.Should You Take N10-008 or N10-009?With the N10-009 release imminent, you might be wondering whether to stick with the N10-008 or switch to the new version. Here’s a breakdown to help you decide:Stick with N10-008 If:You’re Close to Exam-Ready: If you’ve already invested significant time studying for the N10-008 and plan to take the exam soon, it makes sense to continue with this version. Just ensure you complete your certification before the N10-008 retires at the end of 2024. You Have the Materials: If you have already purchased the N10-008 study guides and practice exams, switching now might mean extra costs and effort.Keep In Mind: CompTIA offers a six-month overlap period. So If you have studied for the N10-008, you can still take that version of the test until December. Once the N10-009 is released, if you plan to sit for the test, you will just need to make sure you select the correct exam based on what you've prepared for.Switch to N10-009 If:You’re Just Starting: If you haven’t begun studying yet, it’s advisable to wait for the N10-009 materials. Studying the latest version will ensure you’re up-to-date with the most recent technologies and trends.You Have Time to Prepare: If you’re not in a rush and can afford to start your preparation afresh, going with the N10-009 can give you a head start on the latest knowledge.While there are new elements in the N10-009, about 80% of the content overlaps with the N10-008. This means if you’ve started with the N10-008 and find yourself transitioning to the N10-009, much of your knowledge remains applicable. However, it's crucial to bridge any gaps by taking practice exams tailored specifically to the N10-009 to cover any new material. It's understandable to feel frustrated with these updates, but it's important to remember that CompTIA updates its exams every three years to stay aligned with industry developments. This ensures that your certification remains relevant and respected in the ever-evolving tech landscape.

At Dion Training, we recently hosted an AMA session with James Stanger, the Chief Technology Evangelist at CompTIA, to discuss their upcoming AI Essentials course and the future of AI in certification programs. Here’s what we learned about these exciting developments.Introducing AI Essentials: CompTIA's New Course for 2024CompTIA is set to launch the AI Essentials course in 2024, designed to cover six critical domains of AI. This course aims to focus on productive and ethical use of AI, moving beyond basic digital literacy to achieving digital fluency. Participants will engage in interactive sessions that emphasize dialogue and practical applications, ensuring they can integrate AI skills into their daily work.Expanding Certification Programs with AICompTIA is also expanding its certification programs to include AI-focused specializations. These expansions will allow professionals to build upon their existing credentials with additional AI knowledge. Some of the exciting new offerings might include:Security+ Plus AI: Enhances cybersecurity skills with AI technologies.Pentest+ Plus AI: Integrates AI into penetration testing and social engineering.CYSA+ Plus AI: Combines AI with cyber security analysis.AI Plus Scripting: Highlights the importance of scripting in AI applications.These AI-focused certifications would be able to be pursued as stackable credentials, allowing professionals to enhance their primary certifications with specialized AI exams.Course Structure and ObjectivesThe AI Essentials course is structured as a five-day bootcamp, designed to provide a thorough understanding of AI in a short period. The course aims to make participants not just digitally literate but digitally fluent, focusing on practical applications and dialogue with AI technologies. The curriculum emphasizes the integration of AI into everyday professional activities, moving away from a copy-and-paste model to a more interactive and productive approach.Emphasizing Interstices: Finding Unique SkillsA key aspect of the AI Essentials course is its focus on interstices—areas where different technologies intersect, revealing new opportunities and challenges. Stanger believes that understanding these intersections can uncover innovative solutions and applications for AI. This approach helps learners grasp the critical relationships between technologies and how AI can address existing challenges, such as SQL injection and cross-site scripting issues.Moving Beyond the HypeCompTIA is committed to cutting through the hype surrounding AI. The AI Essentials course is designed to equip professionals with practical skills they can apply in their careers. By emphasizing real-world scenarios and interactive learning, the course ensures that participants can effectively use AI as a tool in their work environments.For more details and insights from our AMA session with James Stanger, watch the full video here.

In today’s rapidly evolving landscape, numerous course certifications are essential for upskilling and career advancement. As technology advances, companies are transitioning to more agile approaches to stay competitive. One of the key frameworks in IT service management is ITIL 4. According to Axelos, ITIL 4 is “an adaptable framework for managing services within the digital era.” It helps leverage digital technologies to add value for consumers, support business strategies, and remain flexible in the digital age.  What is ITIL?ITIL has undergone significant changes over the years. Initially, 30 ITIL books were revised into seven books in 2000. In 2007, the Refresh Project, known as ITIL 2007 edition, streamlined ITIL into five volumes comprising 26 processes and functions. The 2011 edition, under the Cabinet Office, further refined the framework. In 2019, ITIL evolved into ITIL 4, building on the core guidance of previous versions to support traditional service management activities. ITIL 4 is versatile and integrates well with DevOps, Lean, Agile, and Axelos’ products such as PRINCE2® and AgileSHIFT®.In short, ITIL is a framework that guides how to effectively manage IT and technology within organizations to deliver services to customers. It’s a collection of proven practices and guidelines, drawn from successful organizations, designed to help optimize IT management. Who is ITIL 4 For?IT ProfessionalsITIL 4 broadens the knowledge and skills of IT professionals, helping them better manage technological advancements. By mastering ITIL 4, IT professionals can stay ahead of the curve, ensuring they can effectively respond to the ever-changing landscape of technology and deliver value to their organizations.ManagersEffective leadership is crucial for any organization. ITIL 4 offers courses that help managers and executives upskill, ensuring better management practices. These courses empower leaders to streamline processes, improve decision-making, and drive organizational success in today’s complex business environment.University StudentsITIL 4 isn’t just for the corporate world; it’s also valuable for university students. It equips them with the skills and knowledge needed for a career in technology, providing a competitive edge when they enter the job market. By learning ITIL 4, students gain industry-recognized credentials that make them stand out to employers and set the foundation for a successful career. Guiding Principles of ITIL 4ITIL 4 is built on guiding principles that help organizations succeed in the digital age:Focus on Value.Start Where You AreProgress Iteratively with FeedbackCollaborate and Promote VisibilityThink and Work HolisticallyKeep it Simple and PracticalOptimize and AutomateITIL 4 encourages effective collaboration between IT departments, managers, and employees, leveraging advanced software and technology for efficiency, practicality, and effectiveness. Most importantly, it enhances customer service, ensuring organized and effective support for customers. As we navigate the Fourth Industrial Revolution, ITIL 4 remains a core guide for establishing flexible IT and digital strategies to manage ever-evolving environments. Sources:Axelos. "What Is ITIL?" Axelos, 2024, [www.axelos.com/certifications/itil-service-management/what-is-itil](https://www.axelos.com/certifications/itil-service-management/what-is-itil). Accessed 30 July 2024.Paul, Gillian. "IT Infrastructure Library (ITIL): Definition and Solutions." CIO, 5 June 2023, [www.cio.com/article/272361/infrastructure-it-infrastructure-library-itil-definition-and-solutions.html](https://www.cio.com/article/272361/infrastructure-it-infrastructure-library-itil-definition-and-solutions.html). Accessed 30 July 2024.ITIL. ITIL 4 Public FAQs. September 2020.