ITIL® Specialist: Create, Deliver, and Support

Course Description

Dive deep into the comprehensive study of creating, delivering, and supporting IT products and services through their entire lifecycle with a focus on the four dimensions of service management. The ITIL Specialist: Create, Deliver, and Support (CDS) course is tailored to offer insights into the industry's best practices for service creation and delivery. Key areas of study include value streams and activities, shift-left techniques, employee satisfaction, procurement and supplier models, ITSM toolsets, and efficient problem-solving through swarming.

This course is meticulously designed to prepare you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam, covering all three objectives:

• Planning and building service value streams
• Utilizing ITIL practices for service creation, delivery, and support
• Managing work activities and suppliers

Who Is This Course For?

• Professionals responsible for creating, delivering, and supporting IT products and services.

Learning Objectives

• Enhance existing processes and manage IT teams more effectively
• Optimize value streams and workflows and align digital services with business strategy
• Improve service development methodologies and integrate Lean, Agile, and DevOps ways of working

Course Overview

The course offers a holistic view of the entire service delivery activity, encapsulating the journey from idea to reality and demand to value, focusing on design, build, test, management, and support.

Prerequisites:

• Participants must be certified in ITIL 4 Foundation prior to enrolling in this course.

Course Outline: