ITIL® Specialist: Create, Deliver, and Support

Create, Deliver, and Support provides a holistic view of all service delivery activity, from idea to reality, from demand to value, and from design, build, and test through to management and support.
4.6(Total Reviews: 577)
Lessons 87
5h 56m
$899.00USD

Course Price

$899.00

Total Duration

5h 56m

Total Quizzes

12

Total Enrollments

928

Access to material

12 Months

Full Practice Exams

Exam Voucher

Official Textbook

Language

English

Disclaimer

Prices may vary depending on local currency and exchange rates.

Course Description

Dive deep into the comprehensive study of creating, delivering, and supporting IT products and services through their entire lifecycle with a focus on the four dimensions of service management. The ITIL Specialist: Create, Deliver, and Support (CDS) course is tailored to offer insights into the industry's best practices for service creation and delivery. Key areas of study include value streams and activities, shift-left techniques, employee satisfaction, procurement and supplier models, ITSM toolsets, and efficient problem-solving through swarming.

This course is meticulously designed to prepare you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam, covering all three objectives:

  • Planning and building service value streams
  • Utilizing ITIL practices for service creation, delivery, and support
  • Managing work activities and suppliers

Who Is This Course For?

  • Professionals responsible for creating, delivering, and supporting IT products and services.

Learning Objectives

  • Enhance existing processes and manage IT teams more effectively
  • Optimize value streams and workflows and align digital services with business strategy
  • Improve service development methodologies and integrate Lean, Agile, and DevOps ways of working

Course Overview

The course offers a holistic view of the entire service delivery activity, encapsulating the journey from idea to reality and demand to value, focusing on design, build, test, management, and support.

Prerequisites:

  • Participants must be certified in ITIL 4 Foundation prior to enrolling in this course.

Course Outline:

Customer Reviews

6 Reviews
Review Avatar Image

Kevon Smith

Senior ICT Engineer

5 out of 5 stars

Dion Training provides all you need to grasp the ITIL concepts and pass the certification exams on your first attempt. I recommend 100%.
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David Floyd

SQL Programmer

5 out of 5 stars

The training videos were well-produced. Information was presented in intelligent ways and focused on objectives. The practice exams were great, and I wound up scoring nearly the same on the actual exam as those, after several repeats. Thanks!