ITIL® Specialist: Create, Deliver, and Support

ITIL® Specialist: Create, Deliver, and Support

Create, Deliver, and Support provides a holistic view of all service delivery activity, from idea to reality, from demand to value, and from design, build, and test through to management and support.

Course Details

Reviews

4.9 out of 5 stars
634 Total Reviews

4.9 out of 5 stars

$899USD

Course Highlights

  • Course Price$899
  • InstructorsJason Dion
  • Total Duration05 hours
  • Total Lessons86
  • Total Quizzes12
  • Enrolled634 Students
  • Access to material12 Months
  • Official TextbookIncluded
  • Full Practice ExamsIncluded
  • Voucher IncludedIncluded

Meet Your Instructor

Disclaimer

Prices may vary depending on local currency and exchange rates.

License

Course Description

Dive deep into the comprehensive study of creating, delivering, and supporting IT products and services through their entire lifecycle with a focus on the four dimensions of service management. The ITIL Specialist: Create, Deliver, and Support (CDS) course is tailored to offer insights into the industry's best practices for service creation and delivery. Key areas of study include value streams and activities, shift-left techniques, employee satisfaction, procurement and supplier models, ITSM toolsets, and efficient problem-solving through swarming.

This course is meticulously designed to prepare you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam, covering all three objectives:

  • Planning and building service value streams
  • Utilizing ITIL practices for service creation, delivery, and support
  • Managing work activities and suppliers

Who Is This Course For?

  • Professionals responsible for creating, delivering, and supporting IT products and services.

Learning Objectives

  • Enhance existing processes and manage IT teams more effectively
  • Optimize value streams and workflows and align digital services with business strategy
  • Improve service development methodologies and integrate Lean, Agile, and DevOps ways of working

Course Overview

The course offers a holistic view of the entire service delivery activity, encapsulating the journey from idea to reality and demand to value, focusing on design, build, test, management, and support.

Prerequisites:

  • Participants must be certified in ITIL 4 Foundation prior to enrolling in this course.

Course Outline:

Frequently Asked Questions

No.

Title

Type

Status

1.

Welcome to the course

VIDEO

2.

Download the Study Guide

PDF

3.

Exam Fundamentals

VIDEO

4.

100% Pass Guarantee

VIDEO

5.

Quiz: Introduction

QUIZ

No.

Title

Type

Status

1.

Objective 1.1

VIDEO

2.

Organizational Structure

VIDEO

3.

Integrated/Collaborative Teams

VIDEO

4.

Team Capabilities, Roles, and Compentencies

VIDEO

5.

Team Culture and Differences

VIDEO

6.

Working to a Customer-Oriented Mindset

VIDEO

7.

Employee Satisfaction Management

VIDEO

8.

Value of Positive Communications

VIDEO

9.

Quiz: Concepts and Challenges

QUIZ

No.

Title

Type

Status

1.

Objective 1.2

VIDEO

2.

What is Shift Left?

VIDEO

3.

Shift Left to the Consumer

VIDEO

4.

Shift Left in DevSecOps

VIDEO

5.

How to Shift Left

VIDEO

6.

Quiz: Shift Left

QUIZ

No.

Title

Type

Status

1.

Objective 1.3

VIDEO

2.

Team Collaboration and Integration

VIDEO

3.

Workforce Planning

VIDEO

4.

Results Based Measuring and Reporting

VIDEO

5.

Culture of Continual Improvement

VIDEO

6.

Quiz: Plan and Manage Resources

QUIZ

No.

Title

Type

Status

1.

Objective 1.4

VIDEO

2.

Integrated Service Management Toolsets

VIDEO

3.

Integration and Data Sharing

VIDEO

4.

Reporting and Advanced Analytics

VIDEO

5.

Collaboration and Workflow

VIDEO

6.

Robotic Process Automation (RPA)

VIDEO

7.

Artificial Intelligence and Machine Learning (AL and ML)

VIDEO

8.

Continuous Integration and Delivery/Deployment (CI/CD)

VIDEO

9.

Information Models

VIDEO

10.

Quiz: Information and Technology

QUIZ

No.

Title

Type

Status

1.

Objective 2.1

VIDEO

2.

Using a Value Stream

VIDEO

3.

Considerations

VIDEO

4.

Value Stream Mapping

VIDEO

5.

Waterfall Approach

VIDEO

6.

Agile Approach

VIDEO

7.

Putting It All Together

VIDEO

8.

Quiz: Using a Value Stream

QUIZ

No.

Title

Type

Status

1.

Objective 2.2

VIDEO

2.

Service Design

VIDEO

3.

Software Development and Management

VIDEO

4.

Deployment Management

VIDEO

5.

Release Management

VIDEO

6.

Service Validation and Testing

VIDEO

7.

Change Enablement

VIDEO

8.

Quiz: ITIL Practices for New Services

QUIZ

No.

Title

Type

Status

1.

Objective 2.3

VIDEO

2.

Providing User Support

VIDEO

3.

Stakeholders

VIDEO

4.

Managing Support

VIDEO

5.

Quiz: Providing User Support

QUIZ

No.

Title

Type

Status

1.

Objective 2.4

VIDEO

2.

Service Desk

VIDEO

3.

Incident Management

VIDEO

4.

Problem Management

VIDEO

5.

Knowledge Management

VIDEO

6.

Service Level Management

VIDEO

7.

Monitoring and Event Management

VIDEO

8.

Quiz: ITIL Practices in User Support

QUIZ

No.

Title

Type

Status

1.

Objective 3.1

VIDEO

2.

Queues and Backlogs

VIDEO

3.

Prioritizing Work

VIDEO

4.

Time and Cost Factors

VIDEO

5.

Triage

VIDEO

6.

Swarming

VIDEO

7.

Quiz: Providing User Support

QUIZ

No.

Title

Type

Status

1.

Objective 3.2

VIDEO

2.

Buy vs Build Considerations

VIDEO

3.

When to Buy or Build

VIDEO

4.

Requirements Generation

VIDEO

5.

Sourcing Options

VIDEO

6.

Types of Outsouring

VIDEO

7.

Sourcing Considerations

VIDEO

8.

Service Integration and Management (SIAM)

VIDEO

9.

Quiz: Buying, Building, and Sourcing

QUIZ

No.

Title

Type

Status

1.

Conclusion

VIDEO

2.

Practice exam 1

EXAM

3.

Practice exam 2

EXAM

4.

Practice exam 3

EXAM

5.

Exam Voucher

VOUCHER

Customer Reviews

Review Avatar Image

Sathyan Ariyapalli

Specialist - IT Support

5 out of 5 stars

Well explained and easy to understand format. Printable study guide & Cram Card are the best!! This Course made me understand the major factors that contribute to the successful creation, delivery, and support across the ITIL SVS!
Review Avatar Image

Fabrizio Capaldi

IT Manager

5 out of 5 stars

Dion Training courses are by far the most effective and efficient. The ITIL CDS course is meticulously calibrated in order to guarantee a rapid acquisition of the concepts useful for passing the certification exam.
ato logo itil
Accredited Training Organization
Dion Training is an Accredited Training Organization for the ITIL 4 Foundation certification exam.

All of our courses undergo a stringent review by the accreditation body prior to being published. When you take a course through us, you can be assured you are getting the highest quality training and an affordable price.

60 Day Money Back Guarantee

100% Pass Guarantee

All the risk is on us, as it should be. You literally have nothing to lose.

We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, or Linux certification if you complete our courses at diontraining.com. So, if you do not pass your certification within 60 days of registering for and completing your course, simply send us your test score and your course completion letter, and we will pay for your exam retake.