ITIL® Specialist: Create, Deliver, and Support
Description
Learn how to create, deliver, and support IT products and services throughout the entire lifecycle while focusing on the four dimensions of service management.
The ITIL Specialist: Create, Deliver, and Support (CDS) course and its associated certification focuses on the creation and delivery of services using professional, repeatable, and flexible industry best practices.
Key topics include value streams and activities, best practices, shift-left techniques, employee satisfaction, procurement and supplier models, ITSM toolsets, and swarming to solve problems more efficiently.
Students will learn the skills needed to embrace a flexible approach that is driven by customers and business needs to solve problems faster and more efficiently.
This course is designed to help prepare you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam and covers all three objectives:
- Planning and building service value streams
- Using ITIL practices to create, deliver, and support services
- Managing work activities and suppliers
Who this course is for?
- Professionals responsible for creating IT products and services
- Professionals responsible for delivering IT products and services
- Professionals responsible for supporting IT products and services
Course Learning Objectives
- Improve existing processes
- Effectively manage IT teams
- Optimize value streams and workflows
- Align digital services with business strategy
- Improve how services are developed
- Integrate new technologies embed Lean, Agile, and DevOps ways of working
Course prerequisites
- Must be certified in ITIL 4 Foundation prior to taking this course
Course Curriculum
1. Introduction
Total items: 5 - Total Time: 00:13:40
2. Concepts and Challenges
Total items: 9 - Total Time: 01:12:49
3. Shift Left
Total items: 6 - Total Time: 00:12:40
4. Plan and Manage Resources
Total items: 6 - Total Time: 00:29:39
5. Information and Technology
Total items: 10 - Total Time: 00:54:42
6. Using a Value Stream
Total items: 8 - Total Time: 00:35:22
7. ITIL Practices for New Services
Total items: 8 - Total Time: 00:39:50
8. Providing User Support
Total items: 5 - Total Time: 00:20:51
9. ITIL Practices in User Support
Total items: 8 - Total Time: 00:24:44
10. Work and Activities
Total items: 7 - Total Time: 00:23:31
11. Buying, Building, and Sourcing
Total items: 9 - Total Time: 00:25:08
12. Conclusion
Total items: 5 - Total Time: 00:03:37
Meet Your Instructor
Jason Dion, CISSP No. 349867, is a former college professor and the lead instructor at Dion Training Solutions.
He has multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL.
With networking experience dating back to 1992, Jason has been a network engineer, Deputy Director of a Network Operations Center, and an Information Systems Officer for large organizations around the globe.
He holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance and a Bachelor’s of Science in Human Resources Management. He lives in Puerto Rico with his wife and two children.
Course Rating
( 4.9 average based on 39 reviews)5 star
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100% Pass Guarantee
All the risk is on us, as it should be. You literally have nothing to lose.
We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, or Linux certification if you pass our courses at diontraining.com. So, if you do not pass your certification within 60 days of registering for and passing your course, simply send us your test score and your course completion letter, and we will pay for your exam retake.
39 Reviews
Well explained and easy to understand format. Printable study guide & Cram Card are the best!! This Course made me understand the major factors that contribute to the successful creation, delivery, and support across the ITIL SVS!
Dion Training courses are by far the most effective and efficient. The ITIL CDS course is meticulously calibrated in order to guarantee a rapid acquisition of the concepts useful for passing the certification exam.