ITIL® Specialist: Create, Deliver, and Support

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ITIL® Specialist: Create, Deliver, and Support

Create, Deliver, and Support provides a holistic view of all service delivery activity, from idea to reality, from demand to value, and from design, build, and test through to management and support.

4.9 out of 5 stars

634 Total Reviews

Course Highlights

Course Price$799
InstructorsJason Dion
Total Duration05 hours
Total Lessons86
Total Quizzes12
Enrolled634 Students
Access to material12 Months
Official TextbookIncluded
Full Practice ExamsIncluded
Voucher IncludedIncluded

Meet Your Instructor

Jason Dion

Lead Instructor

Disclaimer

Prices may vary depending on local currency and exchange rates.

Description

Learn how to create, deliver, and support IT products and services throughout the entire lifecycle while focusing on the four dimensions of service management.

The ITIL Specialist: Create, Deliver, and Support (CDS) course and its associated certification focuses on the creation and delivery of services using professional, repeatable, and flexible industry best practices.

Key topics include value streams and activities, best practices, shift-left techniques, employee satisfaction, procurement and supplier models, ITSM toolsets, and swarming to solve problems more efficiently.

Students will learn the skills needed to embrace a flexible approach that is driven by customers and business needs to solve problems faster and more efficiently.

This course is designed to help prepare you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam and covers all three objectives:

Planning and building service value streams
Using ITIL practices to create, deliver, and support services
Managing work activities and suppliers

1. Introduction

Total items: 5 - Total Time: 00:13:40

No.

Title

Type

Status

Welcome to the course

VIDEO

Download the Study Guide

PDF

Exam Fundamentals

VIDEO

100% Pass Guarantee

VIDEO

Quiz: Introduction

QUIZ

2. Concepts and Challenges

Total items: 9 - Total Time: 01:12:49

No.

Title

Type

Status

Objective 1.1

VIDEO

Organizational Structure

VIDEO

Integrated/Collaborative Teams

VIDEO

Team Capabilities, Roles, and Compentencies

VIDEO

Team Culture and Differences

VIDEO

Working to a Customer-Oriented Mindset

VIDEO

Employee Satisfaction Management

VIDEO

Value of Positive Communications

VIDEO

Quiz: Concepts and Challenges

QUIZ

3. Shift Left

Total items: 6 - Total Time: 00:12:40

No.

Title

Type

Status

Objective 1.2

VIDEO

What is Shift Left?

VIDEO

Shift Left to the Consumer

VIDEO

Shift Left in DevSecOps

VIDEO

How to Shift Left

VIDEO

Quiz: Shift Left

QUIZ

4. Plan and Manage Resources

Total items: 6 - Total Time: 00:29:39

No.

Title

Type

Status

Objective 1.3

VIDEO

Team Collaboration and Integration

VIDEO

Workforce Planning

VIDEO

Results Based Measuring and Reporting

VIDEO

Culture of Continual Improvement

VIDEO

Quiz: Plan and Manage Resources

QUIZ

5. Information and Technology

Total items: 10 - Total Time: 00:54:42

No.

Title

Type

Status

Objective 1.4

VIDEO

Integrated Service Management Toolsets

VIDEO

Integration and Data Sharing

VIDEO

Reporting and Advanced Analytics

VIDEO

Collaboration and Workflow

VIDEO

Robotic Process Automation (RPA)

VIDEO

Artificial Intelligence and Machine Learning (AL and ML)

VIDEO

Continuous Integration and Delivery/Deployment (CI/CD)

VIDEO

Information Models

VIDEO

10.

Quiz: Information and Technology

QUIZ

6. Using a Value Stream

Total items: 8 - Total Time: 00:35:22

No.

Title

Type

Status

Objective 2.1

VIDEO

Using a Value Stream

VIDEO

Considerations

VIDEO

Value Stream Mapping

VIDEO

Waterfall Approach

VIDEO

Agile Approach

VIDEO

Putting It All Together

VIDEO

Quiz: Using a Value Stream

QUIZ

7. ITIL Practices for New Services

Total items: 8 - Total Time: 00:39:50

No.

Title

Type

Status

Objective 2.2

VIDEO

Service Design

VIDEO

Software Development and Management

VIDEO

Deployment Management

VIDEO

Release Management

VIDEO

Service Validation and Testing

VIDEO

Change Enablement

VIDEO

Quiz: ITIL Practices for New Services

QUIZ

8. Providing User Support

Total items: 5 - Total Time: 00:20:51

No.

Title

Type

Status

Objective 2.3

VIDEO

Providing User Support

VIDEO

Stakeholders

VIDEO

Managing Support

VIDEO

Quiz: Providing User Support

QUIZ

9. ITIL Practices in User Support

Total items: 8 - Total Time: 00:24:44

No.

Title

Type

Status

Objective 2.4

VIDEO

Service Desk

VIDEO

Incident Management

VIDEO

Problem Management

VIDEO

Knowledge Management

VIDEO

Service Level Management

VIDEO

Monitoring and Event Management

VIDEO

Quiz: ITIL Practices in User Support

QUIZ

10. Work and Activities

Total items: 7 - Total Time: 00:23:31

No.

Title

Type

Status

Objective 3.1

VIDEO

Queues and Backlogs

VIDEO

Prioritizing Work

VIDEO

Time and Cost Factors

VIDEO

Triage

VIDEO

Swarming

VIDEO

Quiz: Providing User Support

QUIZ

11. Buying, Building, and Sourcing

Total items: 9 - Total Time: 00:25:08

No.

Title

Type

Status

Objective 3.2

VIDEO

Buy vs Build Considerations

VIDEO

When to Buy or Build

VIDEO

Requirements Generation

VIDEO

Sourcing Options

VIDEO

Types of Outsouring

VIDEO

Sourcing Considerations

VIDEO

Service Integration and Management (SIAM)

VIDEO

Quiz: Buying, Building, and Sourcing

QUIZ

12. Conclusion

Total items: 5 - Total Time: 00:03:37

No.

Title

Type

Status

Conclusion

VIDEO

Practice exam 1

EXAM

Practice exam 2

EXAM

Practice exam 3

EXAM

Exam Voucher

VOUCHER

Sathyan Ariyapalli

Specialist - IT Support

Well explained and easy to understand format. Printable study guide & Cram Card are the best!! This Course made me understand the major factors that contribute to the successful creation, delivery, and support across the ITIL SVS!

Fabrizio Capaldi

IT Manager

Dion Training courses are by far the most effective and efficient. The ITIL CDS course is meticulously calibrated in order to guarantee a rapid acquisition of the concepts useful for passing the certification exam.

Accredited Training Organization

Dion Training is an Accredited Training Organization for the ITIL 4 Foundation certification exam.

All of our courses undergo a stringent review by the accreditation body prior to being published. When you take a course through us, you can be assured you are getting the highest quality training and an affordable price.

100% Pass Guarantee

All the risk is on us, as it should be. You literally have nothing to lose.

We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, or Linux certification if you pass our courses at diontraining.com. So, if you do not pass your certification within 60 days of registering for and passing your course, simply send us your test score and your course completion letter, and we will pay for your exam retake.