Learn how to create, deliver, and support IT products and services throughout the entire lifecycle while focusing on the four dimensions of service management.
The ITIL Specialist: Create, Deliver, and Support (CDS) course and its associated certification focuses on the creation and delivery of services using professional, repeatable, and flexible industry best practices.
Key topics include value streams and activities, best practices, shift-left techniques, employee satisfaction, procurement and supplier models, ITSM toolsets, and swarming to solve problems more efficiently.
Students will learn the skills needed to embrace a flexible approach that is driven by customers and business needs to solve problems faster and more efficiently.
This course is designed to help prepare you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam and covers all three objectives:
We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, or Linux certification if you pass our courses at diontraining.com. So, if you do not pass your certification within 60 days of registering for and passing your course, simply send us your test score and your course completion letter, and we will pay for your exam retake.
39 Reviews
Well explained and easy to understand format. Printable study guide & Cram Card are the best!! This Course made me understand the major factors that contribute to the successful creation, delivery, and support across the ITIL SVS!
Dion Training courses are by far the most effective and efficient. The ITIL CDS course is meticulously calibrated in order to guarantee a rapid acquisition of the concepts useful for passing the certification exam.