ITIL® Specialist: Create, Deliver, and Support

ITIL® Specialist: Create, Deliver, and Support

Create, Deliver, and Support provides a holistic view of all service delivery activity, from idea to reality, from demand to value, and from design, build, and test through to management and support.

Course Details

Reviews

4.9 out of 5 stars
634 Total Reviews

4.9 out of 5 stars

Course Highlights

  • Course Price$799
  • InstructorsJason Dion
  • Total Duration05 hours
  • Total Lessons86
  • Total Quizzes12
  • Enrolled634 Students
  • Access to material12 Months
  • Official TextbookIncluded
  • Full Practice ExamsIncluded
  • Voucher IncludedIncluded

Meet Your Instructor

Disclaimer

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License

Description

Learn how to create, deliver, and support IT products and services throughout the entire lifecycle while focusing on the four dimensions of service management.

The ITIL Specialist: Create, Deliver, and Support (CDS) course and its associated certification focuses on the creation and delivery of services using professional, repeatable, and flexible industry best practices.

Key topics include value streams and activities, best practices, shift-left techniques, employee satisfaction, procurement and supplier models, ITSM toolsets, and swarming to solve problems more efficiently.

Students will learn the skills needed to embrace a flexible approach that is driven by customers and business needs to solve problems faster and more efficiently.

This course is designed to help prepare you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam and covers all three objectives:

  • Planning and building service value streams
  • Using ITIL practices to create, deliver, and support services
  • Managing work activities and suppliers

Frequently Asked Questions

No.

Title

Type

Status

1.

Welcome to the course

VIDEO

2.

Download the Study Guide

PDF

3.

Exam Fundamentals

VIDEO

4.

100% Pass Guarantee

VIDEO

5.

Quiz: Introduction

QUIZ

No.

Title

Type

Status

1.

Objective 1.1

VIDEO

2.

Organizational Structure

VIDEO

3.

Integrated/Collaborative Teams

VIDEO

4.

Team Capabilities, Roles, and Compentencies

VIDEO

5.

Team Culture and Differences

VIDEO

6.

Working to a Customer-Oriented Mindset

VIDEO

7.

Employee Satisfaction Management

VIDEO

8.

Value of Positive Communications

VIDEO

9.

Quiz: Concepts and Challenges

QUIZ

No.

Title

Type

Status

1.

Objective 1.2

VIDEO

2.

What is Shift Left?

VIDEO

3.

Shift Left to the Consumer

VIDEO

4.

Shift Left in DevSecOps

VIDEO

5.

How to Shift Left

VIDEO

6.

Quiz: Shift Left

QUIZ

No.

Title

Type

Status

1.

Objective 1.3

VIDEO

2.

Team Collaboration and Integration

VIDEO

3.

Workforce Planning

VIDEO

4.

Results Based Measuring and Reporting

VIDEO

5.

Culture of Continual Improvement

VIDEO

6.

Quiz: Plan and Manage Resources

QUIZ

No.

Title

Type

Status

1.

Objective 1.4

VIDEO

2.

Integrated Service Management Toolsets

VIDEO

3.

Integration and Data Sharing

VIDEO

4.

Reporting and Advanced Analytics

VIDEO

5.

Collaboration and Workflow

VIDEO

6.

Robotic Process Automation (RPA)

VIDEO

7.

Artificial Intelligence and Machine Learning (AL and ML)

VIDEO

8.

Continuous Integration and Delivery/Deployment (CI/CD)

VIDEO

9.

Information Models

VIDEO

10.

Quiz: Information and Technology

QUIZ

No.

Title

Type

Status

1.

Objective 2.1

VIDEO

2.

Using a Value Stream

VIDEO

3.

Considerations

VIDEO

4.

Value Stream Mapping

VIDEO

5.

Waterfall Approach

VIDEO

6.

Agile Approach

VIDEO

7.

Putting It All Together

VIDEO

8.

Quiz: Using a Value Stream

QUIZ

No.

Title

Type

Status

1.

Objective 2.2

VIDEO

2.

Service Design

VIDEO

3.

Software Development and Management

VIDEO

4.

Deployment Management

VIDEO

5.

Release Management

VIDEO

6.

Service Validation and Testing

VIDEO

7.

Change Enablement

VIDEO

8.

Quiz: ITIL Practices for New Services

QUIZ

No.

Title

Type

Status

1.

Objective 2.3

VIDEO

2.

Providing User Support

VIDEO

3.

Stakeholders

VIDEO

4.

Managing Support

VIDEO

5.

Quiz: Providing User Support

QUIZ

No.

Title

Type

Status

1.

Objective 2.4

VIDEO

2.

Service Desk

VIDEO

3.

Incident Management

VIDEO

4.

Problem Management

VIDEO

5.

Knowledge Management

VIDEO

6.

Service Level Management

VIDEO

7.

Monitoring and Event Management

VIDEO

8.

Quiz: ITIL Practices in User Support

QUIZ

No.

Title

Type

Status

1.

Objective 3.1

VIDEO

2.

Queues and Backlogs

VIDEO

3.

Prioritizing Work

VIDEO

4.

Time and Cost Factors

VIDEO

5.

Triage

VIDEO

6.

Swarming

VIDEO

7.

Quiz: Providing User Support

QUIZ

No.

Title

Type

Status

1.

Objective 3.2

VIDEO

2.

Buy vs Build Considerations

VIDEO

3.

When to Buy or Build

VIDEO

4.

Requirements Generation

VIDEO

5.

Sourcing Options

VIDEO

6.

Types of Outsouring

VIDEO

7.

Sourcing Considerations

VIDEO

8.

Service Integration and Management (SIAM)

VIDEO

9.

Quiz: Buying, Building, and Sourcing

QUIZ

No.

Title

Type

Status

1.

Conclusion

VIDEO

2.

Practice exam 1

EXAM

3.

Practice exam 2

EXAM

4.

Practice exam 3

EXAM

5.

Exam Voucher

VOUCHER

Customer Reviews

Sathyan Ariyapalli

Specialist - IT Support

5 out of 5 stars

Well explained and easy to understand format. Printable study guide & Cram Card are the best!! This Course made me understand the major factors that contribute to the successful creation, delivery, and support across the ITIL SVS!

Fabrizio Capaldi

IT Manager

5 out of 5 stars

Dion Training courses are by far the most effective and efficient. The ITIL CDS course is meticulously calibrated in order to guarantee a rapid acquisition of the concepts useful for passing the certification exam.
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Dion Training Solutions is an Accredited Training Organization for the ITIL 4 Foundation certification exam.

All of our courses undergo a stringent review by the accreditation body prior to being published. When you take a course through us, you can be assured you are getting the highest quality training and an affordable price.

100% Pass Guarantee

All the risk is on us, as it should be. You literally have nothing to lose.

We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, or Linux certification if you pass our courses at diontraining.com. So, if you do not pass your certification within 60 days of registering for and passing your course, simply send us your test score and your course completion letter, and we will pay for your exam retake.