ITIL® Specialist: Create, Deliver, and Support
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ITIL® Specialist: Create, Deliver, and Support
Course Details
Reviews
4.9 out of 5 stars
Course Highlights
- Course Price$799
- InstructorsJason Dion
- Total Duration05 hours
- Total Lessons86
- Total Quizzes12
- Enrolled634 Students
- Access to material12 Months
- Official TextbookIncluded
- Full Practice ExamsIncluded
- Voucher IncludedIncluded
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Disclaimer
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Description
Learn how to create, deliver, and support IT products and services throughout the entire lifecycle while focusing on the four dimensions of service management.
The ITIL Specialist: Create, Deliver, and Support (CDS) course and its associated certification focuses on the creation and delivery of services using professional, repeatable, and flexible industry best practices.
Key topics include value streams and activities, best practices, shift-left techniques, employee satisfaction, procurement and supplier models, ITSM toolsets, and swarming to solve problems more efficiently.
Students will learn the skills needed to embrace a flexible approach that is driven by customers and business needs to solve problems faster and more efficiently.
This course is designed to help prepare you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam and covers all three objectives:
- Planning and building service value streams
- Using ITIL practices to create, deliver, and support services
- Managing work activities and suppliers
Frequently Asked Questions
1. Introduction
2. Concepts and Challenges
3. Shift Left
4. Plan and Manage Resources
5. Information and Technology
6. Using a Value Stream
7. ITIL Practices for New Services
8. Providing User Support
9. ITIL Practices in User Support
10. Work and Activities
11. Buying, Building, and Sourcing
12. Conclusion
Customer Reviews

Sathyan Ariyapalli
Specialist - IT Support
5 out of 5 stars

Fabrizio Capaldi
IT Manager
5 out of 5 stars

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100% Pass Guarantee
All the risk is on us, as it should be. You literally have nothing to lose.
We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, or Linux certification if you pass our courses at diontraining.com. So, if you do not pass your certification within 60 days of registering for and passing your course, simply send us your test score and your course completion letter, and we will pay for your exam retake.