ITIL® Specialist: Create, Deliver, and Support
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ITIL® Specialist: Create, Deliver, and Support
Course Details
Reviews
4.9 out of 5 stars
$899USD
Course Highlights
- Course Price$899
- InstructorsJason Dion
- Total Duration05 hours
- Total Lessons86
- Total Quizzes12
- Enrolled634 Students
- Access to material12 Months
- Official TextbookIncluded
- Full Practice ExamsIncluded
- Voucher IncludedIncluded
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Course Description
Dive deep into the comprehensive study of creating, delivering, and supporting IT products and services through their entire lifecycle with a focus on the four dimensions of service management. The ITIL Specialist: Create, Deliver, and Support (CDS) course is tailored to offer insights into the industry's best practices for service creation and delivery. Key areas of study include value streams and activities, shift-left techniques, employee satisfaction, procurement and supplier models, ITSM toolsets, and efficient problem-solving through swarming.
This course is meticulously designed to prepare you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam, covering all three objectives:
- Planning and building service value streams
- Utilizing ITIL practices for service creation, delivery, and support
- Managing work activities and suppliers
Who Is This Course For?
- Professionals responsible for creating, delivering, and supporting IT products and services.
Learning Objectives
- Enhance existing processes and manage IT teams more effectively
- Optimize value streams and workflows and align digital services with business strategy
- Improve service development methodologies and integrate Lean, Agile, and DevOps ways of working
Course Overview
The course offers a holistic view of the entire service delivery activity, encapsulating the journey from idea to reality and demand to value, focusing on design, build, test, management, and support.
Prerequisites:
- Participants must be certified in ITIL 4 Foundation prior to enrolling in this course.
Course Outline:
Frequently Asked Questions
1. Introduction
2. Concepts and Challenges
3. Shift Left
4. Plan and Manage Resources
5. Information and Technology
6. Using a Value Stream
7. ITIL Practices for New Services
8. Providing User Support
9. ITIL Practices in User Support
10. Work and Activities
11. Buying, Building, and Sourcing
12. Conclusion
Customer Reviews
Sathyan Ariyapalli
Specialist - IT Support
5 out of 5 stars
Fabrizio Capaldi
IT Manager
5 out of 5 stars
All of our courses undergo a stringent review by the accreditation body prior to being published. When you take a course through us, you can be assured you are getting the highest quality training and an affordable price.
100% Pass Guarantee
All the risk is on us, as it should be. You literally have nothing to lose.
We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, or Linux certification if you complete our courses at diontraining.com. So, if you do not pass your certification within 60 days of registering for and completing your course, simply send us your test score and your course completion letter, and we will pay for your exam retake.