Learn how to drive stakeholder value by designing and managing customer journeys and interactions between service providers and their customers, users, suppliers, and partners, including key customer experience (CX), user experience (UX), and journey mapping techniques.
The ITIL Specialist: Drive Stakeholder Value (DSV) course and its associated certification focus on the conversion of demand into value through the use of IT-enabled products and services
Key topics include SLA design, multi-supplier management, communication, relationship management, Customer Experience (CX) and User Experience (UX) design, customer journey mapping, and more.
Students will learn the tools needed to increase stakeholder satisfaction and become integral to their businesses’ success in the current competitive landscape.
This course is designed to help prepare you for the ITIL Specialist: Drive Stakeholder Value (DSV) certification exam and covers all eight objectives:
ITIL stands for ‘The Information Technology Infrastructure Library’ framework and is considered the gold standard in IT Service Management across the world. ITIL is the core certification you need for a career that’s in high-demand.
We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, or Linux certification if you pass our courses at diontraining.com. So, if you do not pass your certification within 60 days of registering for and passing your course, simply send us your test score and your course completion letter, and we will pay for your exam retake.
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I feel proud to have attained ITIL MP certificate. This is the outcome I was expecting from DionTraining. DionTraining is fit for purpose, fit for use, fit for the outcome, and fit for cost.
I've taken ITIL training with other vendors, but Dion Training blows everyone else out of the water. They give you all of the information you need, and nothing that you don't. All of that and a guaranteed pass? What a fantastic deal!