ITIL® Specialist: Drive Stakeholder Value (DSV)
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ITIL® Specialist: Drive Stakeholder Value (DSV)
Course Details
Reviews
5 out of 5 stars
Course Highlights
- Course Price$799
- InstructorsJason Dion
- Total Duration08 hours
- Total Lessons70
- Total Quizzes12
- Enrolled292 Students
- Access to material12 Months
- Official TextbookIncluded
- Full Practice ExamsIncluded
- Voucher IncludedIncluded
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Description
Learn how to drive stakeholder value by designing and managing customer journeys and interactions between service providers and their customers, users, suppliers, and partners, including key customer experience (CX), user experience (UX), and journey mapping techniques.
The ITIL Specialist: Drive Stakeholder Value (DSV) course and its associated certification focus on the conversion of demand into value through the use of IT-enabled products and services
Key topics include SLA design, multi-supplier management, communication, relationship management, Customer Experience (CX) and User Experience (UX) design, customer journey mapping, and more.
Students will learn the tools needed to increase stakeholder satisfaction and become integral to their businesses’ success in the current competitive landscape.
This course is designed to help prepare you for the ITIL Specialist: Drive Stakeholder Value (DSV) certification exam and covers all eight objectives:
- Designing the customer journey
- Targeting markets and stakeholders
- Fostering stakeholder relationships
- Shaping demand and defining service offerings
- Aligning expectations and agreeing to service details
- Onboarding and off boarding customers and users
- Ensuring continual value co-creation through consumption/provisioning
- Realizing and validating service value
ITIL stands for ‘The Information Technology Infrastructure Library’ framework and is considered the gold standard in IT Service Management across the world. ITIL is the core certification you need for a career that’s in high-demand.
Frequently Asked Questions
1. Introduction
2. Customer Journey
3. Markets and Stakeholders
4. Stakeholder Relationships
5. Demand and Offerings
6. Expectations and Agreements
7. Onboard and Offboard
8. Value Co-Creation
9. Realizing Service Value
10. Conclusion
Customer Reviews
Yasir Elhadi
Head Of IT
5 out of 5 stars
Amanda Hodgson
Director, IT Strategy and Service Delivery
5 out of 5 stars
All of our courses undergo a stringent review by the accreditation body prior to being published. When you take a course through us, you can be assured you are getting the highest quality training and an affordable price.
100% Pass Guarantee
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We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, or Linux certification if you pass our courses at diontraining.com. So, if you do not pass your certification within 60 days of registering for and passing your course, simply send us your test score and your course completion letter, and we will pay for your exam retake.