ITIL® Strategist: Direct, Plan & Improve

ITIL® Strategist: Direct, Plan & Improve

Description

Learn how to direct, plan, and improve your organization's practices and activities by using the ITIL service value system (SVS) as a framework for self-organization and service-oriented delivery.

The ITIL Strategist: Direct, Plan, and Improve (DPI) course and its associated certification focus on the creation of a guiding vision, a mission to achieve that vision, and policies/guidelines to deliver service-oriented outcomes that bring value to both the service provider and customer in a given relationship.

Key topics include vision creation, mission alignment, value stream mapping, understanding operating models, measures/metrics, and reporting.

Students will learn the tools needed to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success in their organization.

This course is designed to help prepare you for the ITIL Strategist: Direct, Plan, and Improve (DPI) certification exam and covers all seven objectives:

  • Key concepts of direct, plan, and improve
  • Controlling scope
  • Governance, risk, and compliance
  • Continual improvement
  • Communication and Organizational Change Management practices
  • Measurement and reporting
  • Value streams and practices

Who this course is for?

  • Professionals responsible for improving culture or implementing an organizational change program
  • Professionals leading continual improvement efforts within their organization
  • Professionals seeking to improve governance, compliance, and risk management controls in their organization
  • Professionals who want to align new or evolving IT and business strategies with their current IT services

Course Learning Objectives

  • Align governance and strategy into service management activities
  • Encourage a culture of collaboration and continual improvement
  • Support organizational change management
  • Measure progress and continually improve
  • Use effective communication principles to build collaboration across multidisciplinary teams

Course prerequisites

  • Must be certified in ITIL 4 Foundation prior to taking this course

Course Curriculum

No.

Title

Type

Status

1.

Welcome to the course

PLAY

2.

Download the Study Guide

PDF

3.

Exam Fundamentals

PLAY

4.

100% Pass Guarantee

VIDEO

5.

Exam Objectives

VIDEO

No.

Title

Type

Status

1.

Objective 1.1

VIDEO

2.

Objective 1.2

VIDEO

3.

Objective 1.3

VIDEO

4.

Quiz: Key Concepts

QUIZ

No.

Title

Type

Status

1.

Objective 2.1

VIDEO

2.

Objective 2.1.a

VIDEO

3.

Objective 2.1.b

VIDEO

4.

Objective 2.1.c

VIDEO

5.

Quiz: Scope of Control

QUIZ

No.

Title

Type

Status

1.

Objective 3.1

VIDEO

2.

Objective 3.2

VIDEO

3.

Objective 3.3

VIDEO

4.

Quiz: Role of GRC

QUIZ

No.

Title

Type

Status

1.

Objective 4.1

VIDEO

2.

Objective 4.2

VIDEO

3.

Objective 4.3

VIDEO

4.

Objective 4.4

VIDEO

5.

Objective 4.5

VIDEO

6.

Objective 4.6

VIDEO

7.

Objective 4.7

VIDEO

8.

Quiz: Continual Improvement

QUIZ

No.

Title

Type

Status

1.

Objective 5.1

VIDEO

2.

Objective 5.2.a

VIDEO

3.

Objective 5.2.b

VIDEO

4.

Objective 5.2.c

VIDEO

5.

Objective 5.3

VIDEO

6.

Quiz: Organizational Change

QUIZ

No.

Title

Type

Status

1.

Objective 6.1

VIDEO

2.

Measurement and Reporting

VIDEO

3.

Measurement Types

VIDEO

4.

Planning and Evaluation Model

VIDEO

5.

Balanced Scorecard

VIDEO

6.

Organizational Improvement Cascade

VIDEO

7.

Success Factors and KPIs

VIDEO

8.

Quiz: Indicators and Metrics

QUIZ

No.

Title

Type

Status

1.

Value Streams and Practices

VIDEO

2.

Objective 7.1

VIDEO

3.

Objective 7.2.a

VIDEO

4.

Objective 7.2.b

VIDEO

5.

Objective 7.2.c

VIDEO

6.

Objective 7.2.d

VIDEO

7.

Objective 7.2.e

VIDEO

8.

Objective 7.2.f

VIDEO

9.

Quiz: Value Streams and Practices

QUIZ

No.

Title

Type

Status

1.

Conclusion

VIDEO

2.

Practice exam 1

EXAM

3.

Practice exam 2

EXAM

4.

Practice exam 3

EXAM

5.

Exam Voucher

VOUCHER

Meet Your Instructor

Jason Dion

Jason Dion

Lead Instructor

Jason Dion, CISSP No. 349867, is a former college professor and the lead instructor at Dion Training Solutions.

He has multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL.

With networking experience dating back to 1992, Jason has been a network engineer, Deputy Director of a Network Operations Center, and an Information Systems Officer for large organizations around the globe.

He holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance and a Bachelor’s of Science in Human Resources Management. He lives in Puerto Rico with his wife and two children.

Course Rating

( 4.9 average based on 46 reviews)
5 star
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46 Reviews

Joseph Bennett
Joseph Bennett
Position: Senior DevOps Consultant

I used Dion Training to help me continue my progress in achieving ITIL certifications and was able to pass the ITIL4 Strategist: Direct, Plan and Improve the first time. I am completely satisfied with the service they provided.

Kevon Smith
Kevon Smith
Position: Senior ICT Engineer

After passing the ITIL 4 Foundation, I decided to level up to the ITIL 4 DPI. I passed my ITIL 4 DPI exam with an 85% pass using this course only. Thanks again Dion Training for an effective and efficient course delivery.

ITIL® Strategist: Direct, Plan & Improve
Course Preview
  • Price$799
  • InstructorJason Dion
  • Duration5+ hours
  • Lessons54
  • Quizzes12
  • Enrolled660 students
  • Access12 Months
  • Full Practice Exams
    Included
  • Official Textbook
    Included
  • Exam Voucher
    Included

100% Pass Guarantee


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