ITIL® Strategist: Direct, Plan & Improve
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ITIL® Strategist: Direct, Plan & Improve
Course Details
Reviews
4.9 out of 5 stars
Course Highlights
- Course Price$799
- InstructorsJason Dion
- Total Duration05 hours
- Total Lessons54
- Total Quizzes12
- Enrolled660 Students
- Access to material12 Months
- Official TextbookIncluded
- Full Practice ExamsIncluded
- Voucher IncludedIncluded
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Description
Learn how to direct, plan, and improve your organization's practices and activities by using the ITIL service value system (SVS) as a framework for self-organization and service-oriented delivery.
The ITIL Strategist: Direct, Plan, and Improve (DPI) course and its associated certification focus on the creation of a guiding vision, a mission to achieve that vision, and policies/guidelines to deliver service-oriented outcomes that bring value to both the service provider and customer in a given relationship.
Key topics include vision creation, mission alignment, value stream mapping, understanding operating models, measures/metrics, and reporting.
Students will learn the tools needed to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success in their organization.
This course is designed to help prepare you for the ITIL Strategist: Direct, Plan, and Improve (DPI) certification exam and covers all seven objectives:
- Key concepts of direct, plan, and improve
- Controlling scope
- Governance, risk, and compliance
- Continual improvement
- Communication and Organizational Change Management practices
- Measurement and reporting
- Value streams and practices
Frequently Asked Questions
1. Introduction
2. Key Concepts
3. Scope of Control
4. Role of GRC
5. Continual Improvement
6. Organizational Change Management
7. Indicators and Metrics
8. Value Streams and Practices
9. Conclusion
Customer Reviews

Joseph Bennett
Senior DevOps Consultant
5 out of 5 stars

Kevon Smith
Senior ICT Engineer
5 out of 5 stars

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