ITIL® Strategist: Direct, Plan & Improve

This certification focuses on providing students with the practical skills necessary to create a ‘learning and improving’ information technology organization, with a strong and effective strategic direction.
Jason Dion

Jason Dion

Lead Instructor
4.8(Total Reviews: 762)
Lessons 54
5h 7m
$899.00USD

Course Price

$899.00

Total Duration

5h 7m

Total Quizzes

12

Total Enrollments

1122

Access to material

12 Months

Full Practice Exams

Exam Voucher

Official Textbook

Language

English

Disclaimer

Prices may vary depending on local currency and exchange rates.

Share on Social Media!

Description

Immerse yourself in the transformative practices of directing, planning, and improving organizational activities with the ITIL Service Value System (SVS). The ITIL Strategist: Direct, Plan, and Improve (DPI) course is a beacon for professionals aiming to craft a visionary guidance, align missions, and implement policies that yield service-oriented outcomes, adding value to both service providers and customers.

Explore key concepts such as vision creation, mission alignment, value stream mapping, operating models, measures/metrics, governance, risk, compliance, continual improvement, communication, organizational change management practices, measurement, and reporting. Equipped with these tools, you'll be poised to devise and execute effective IT and digital strategies to navigate digital disruption and foster organizational success.

This course is a stepping stone towards the ITIL Strategist: Direct, Plan, and Improve (DPI) certification exam, covering all seven objectives:

  • Key Concepts of Direct, Plan, and Improve
  • Controlling Scope
  • Governance, Risk, and Compliance
  • Continual Improvement
  • Communication and Organizational Change Management Practices
  • Measurement and Reporting
  • Value Streams and Practices

Who this course is for:

  • Professionals spearheading cultural shifts or organizational change programs
  • Leaders championing continual improvement initiatives
  • Practitioners aiming to enhance governance, compliance, and risk management controls
  • Individuals aligning evolving IT and business strategies with existing IT services

Learning Objectives:

  • Integrate governance and strategy with service management activities
  • Foster a culture of collaboration and continual improvement
  • Facilitate organizational change management
  • Measure progress and implement continual improvements
  • Employ effective communication principles to forge collaboration across multidisciplinary teams

Course Overview:

Embark on a journey to create a ‘learning and improving’ IT organization, armed with a robust and effective strategic direction. This certification is your gateway to acquiring the practical skills needed to steer your organization towards continual learning and improvement.

Prerequisites:

  • Certification in ITIL 4 Foundation is a prerequisite for this course.

Course Outline:

Customer Reviews

6 Reviews
Review Avatar Image

Fiona Asple

confidential

5 out of 5 stars

This was the first class I took from Dion Training & it was great. Jason is a fantastic trainer - his presentation is engaging & his knowledge of the material is excellent. The study guide & practice tests were key to passing my exam the first time.
Review Avatar Image

Michael Getter

confidential

5 out of 5 stars

Jason Dion is an excellent instructor. His tutorials are never boring and filled with visual aids and examples that help with material comprehension and retention. This course definitely helped me pass the test on the first try. I am now trying to decide what should be my next course to take from Dion training.