ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
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Lessons 107
5h 54m
Question: Which type of change needs to be assessed, authorized, and scheduled by a change authority prior to implementing it?
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If you are not already certified in ITIL® 4 Foundation , below is our complete course description for everything you will need to know, to pass the certification exam.
Embark on a journey to understand how ITIL, the gold standard in IT Service Management, aids organizations across various sectors—including commercial, governmental, and non-profit—in delivering efficient, cost-effective IT operations. The ITIL 4 Foundation course is designed to provide insights into the key concepts of IT and digital service delivery, enabling you to contribute significantly to your organization's service management culture.
The course delves into critical topics such as the operation of modern IT and digital service organizations, the enhancement of speed and efficiency through value streams, the role of cultural and behavioral principles in guiding work, and the usage of common service management terms and concepts.
Prepared to guide you towards the ITIL 4 Foundation certification exam, this course meticulously covers all seven objectives:
Key concepts of service management
Seven guiding principles
Four dimensions of service management
Service value system (SVS)
Service value chain (SVC)
Overview of the ITIL practices
Practices such as continual improvement, change control, incident management, problem management, service request management, service desk, and service level management
Who this course is for:
Beginners aspiring to enter the service management industry
Professionals seeking to grasp the key concepts of IT and digital service delivery
Individuals employed in large organizations that have adopted ITIL
Learning Objectives:
Understand the functioning of modern IT and digital service organizations
Enhance speed and efficiency by leveraging value streams
Apply cultural or behavioral principles to guide organizational work
Familiarize with commonly-used service management concepts and terminology
Course Overview:
ITIL 4 Foundation introduces learners to an end-to-end operating model that focuses on the creation, delivery, and continual improvement of technology-enabled products and services.
Prerequisites:
There are no prerequisites to take this course, making it accessible to anyone interested in enhancing their knowledge in IT Service Management.