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Question: Which type of change needs to be assessed, authorized, and scheduled by a change authority prior to implementing it?

ITIL® 4 Foundation

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

Course Details


4.9 out of 5 stars
8311 Total Reviews

4.9 out of 5 stars


Course Highlights

  • Course Price$679
  • InstructorsJason Dion
  • Total Duration05 hours
  • Total Lessons107
  • Total Quizzes12
  • Enrolled8311 Students
  • Access to material12 Months
  • Official TextbookIncluded
  • Full Practice ExamsIncluded
  • Voucher IncludedIncluded
  • 100% Pass GuaranteeIncluded
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Did you get our ITIL® 4 Foundation question of the day correct?
If you are not already certified in ITIL® 4 Foundation , below is our complete course description for everything you will need to know, to pass the certification exam.


Embark on a journey to understand how ITIL, the gold standard in IT Service Management, aids organizations across various sectors—including commercial, governmental, and non-profit—in delivering efficient, cost-effective IT operations. The ITIL 4 Foundation course is designed to provide insights into the key concepts of IT and digital service delivery, enabling you to contribute significantly to your organization's service management culture.

The course delves into critical topics such as the operation of modern IT and digital service organizations, the enhancement of speed and efficiency through value streams, the role of cultural and behavioral principles in guiding work, and the usage of common service management terms and concepts.

Prepared to guide you towards the ITIL 4 Foundation certification exam, this course meticulously covers all seven objectives:

  • Key concepts of service management
  • Seven guiding principles
  • Four dimensions of service management
  • Service value system (SVS)
  • Service value chain (SVC)
  • Overview of the ITIL practices
  • Practices such as continual improvement, change control, incident management, problem management, service request management, service desk, and service level management

Who this course is for:

  • Beginners aspiring to enter the service management industry
  • Professionals seeking to grasp the key concepts of IT and digital service delivery
  • Individuals employed in large organizations that have adopted ITIL

Learning Objectives:

  • Understand the functioning of modern IT and digital service organizations
  • Enhance speed and efficiency by leveraging value streams
  • Apply cultural or behavioral principles to guide organizational work
  • Familiarize with commonly-used service management concepts and terminology

Course Overview:

ITIL 4 Foundation introduces learners to an end-to-end operating model that focuses on the creation, delivery, and continual improvement of technology-enabled products and services.


  • There are no prerequisites to take this course, making it accessible to anyone interested in enhancing their knowledge in IT Service Management.

Course Outline:

Customer Reviews

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Accredited Training Organization
Dion Training is an Accredited Training Organization for the ITIL 4 Foundation certification exam.

All of our courses undergo a stringent review by the accreditation body prior to being published. When you take a course through us, you can be assured you are getting the highest quality training and an affordable price.

60 Day Money Back Guarantee

100% Pass Guarantee

All the risk is on us, as it should be. You literally have nothing to lose.

We are so confident that you are going to learn everything you need to know to pass your CompTIA®, ITIL®, PRINCE2®, PRINCE2 Agile®, or Linux certification if you complete our courses at So, if you do not pass your certification within 60 days of registering for and completing your course, simply send us your test score and your course completion letter, and we will pay for your exam retake.